Refund for items in cruise planner for cancelled cruise

[kernow]

Sadly we decided to cancel our 15/02 Quantum cruise from Singapore today. We decided it was just too risky in the current situation, we are being refunded and have booked Jewel from Dubai instead.

 

We booked through a TA who has handled everything for us but we had booked and paid for an excursion in the planner. Do I need to do anything or will this be refunded automatically?

[Merion_Mom]

3 minutes ago, kernow said:

Sadly we decided to cancel our 15/02 Quantum cruise from Singapore today. We decided it was just too risky in the current situation, we are being refunded and have booked Jewel from Dubai instead.

 

We booked through a TA who has handled everything for us but we had booked and paid for an excursion in the planner. Do I need to do anything or will this be refunded automatically?

 It is supposed to happen automatically. 

 

Mine did. 

[ryano]

Our dining packages and excursions were automatically refunded for the hurricane Dorian cancellation. Pretty quickly too I might add.  

[cekim]

18 hours ago, kernow said:

Sadly we decided to cancel our 15/02 Quantum cruise from Singapore today. We decided it was just too risky in the current situation, we are being refunded and have booked Jewel from Dubai instead.

 

We booked through a TA who has handled everything for us but we had booked and paid for an excursion in the planner. Do I need to do anything or will this be refunded automatically?

did you call them or did they get in touch with you. 

[kernow]

Do you mean the TA? We called them.

[cekim]

Thanks for the reply. I phoned again this morning and once again the girl could not deal with it saying the change team would call me.  still waiting

 

[kernow]

We spoke to customer service and said we were thinking of cancelling our cruise, they dealt with us straight away.

[LeeW]

Should happen automatically but if it doesn't the Cruise Planner is no longer active and even the folks on the phone have problems.  Better idea is cancel everything in Cruise Planner, wait a day, and cancel cruise.