PixieMom3 Posted March 26, 2020 #1 Share Posted March 26, 2020 Is it better to call or use the link they sent in the email to request a refund? Link to comment Share on other sites More sharing options...
PixieMom3 Posted March 26, 2020 Author #2 Share Posted March 26, 2020 Called and got right through to someone. Have to admit I don't like that they were not able to give me any sort of confirmation number. 1 Link to comment Share on other sites More sharing options...
Snit13 Posted March 26, 2020 #3 Share Posted March 26, 2020 I used the link and got the first refunds yesterday. Two for the insurance and two for the dining package. My cruise was to be on April 9. Link to comment Share on other sites More sharing options...
Wine-O Posted March 26, 2020 #4 Share Posted March 26, 2020 10 hours ago, PixieMom3 said: Is it better to call or use the link they sent in the email to request a refund? I would use the link. Better yet, have your TA do it for you. I got a response within minutes. Don't know when the full refund will hit, but my cancellations from the cruise planner credited back to my credit card in 7 days. 🍷 Link to comment Share on other sites More sharing options...
JMorris271 Posted March 26, 2020 #5 Share Posted March 26, 2020 My cruise date is June 7, 2020. I tried to cancel this cruise using their link but the pull down tab for the date only shows April and May. Is the cancel option not offered for June ? Link to comment Share on other sites More sharing options...
Judyrem Posted March 26, 2020 #6 Share Posted March 26, 2020 I used my big box TA on line form, it was completed and acknowledged but I went back into their site and found it still active. So I plugged in my phone in decided to call and wait to talk to a rep. The recording said it could take up to two hours and I was waiting and low and behold I talked to a rep and she said they received it but it was put in a "back log" to be addressed at a later date. So she officially cancelled it for me right then and there and I feel so much better knowing for certain, it is done.☺️ Link to comment Share on other sites More sharing options...
JMorris271 Posted March 26, 2020 #7 Share Posted March 26, 2020 24 minutes ago, Judyrem said: I used my big box TA on line form, it was completed and acknowledged but I went back into their site and found it still active. So I plugged in my phone in decided to call and wait to talk to a rep. The recording said it could take up to two hours and I was waiting and low and behold I talked to a rep and she said they received it but it was put in a "back log" to be addressed at a later date. So she officially cancelled it for me right then and there and I feel so much better knowing for certain, it is done.☺️ When were you scheduled to sail? Link to comment Share on other sites More sharing options...
Judyrem Posted March 26, 2020 #8 Share Posted March 26, 2020 (edited) 2 minutes ago, JMorris271 said: When were you scheduled to sail? April 12 Oasis 😔 I was concerned that I would not make the FCC/cancel cut off date. Edited March 26, 2020 by Judyrem Link to comment Share on other sites More sharing options...
Midwestgal Posted March 26, 2020 #9 Share Posted March 26, 2020 16 hours ago, PixieMom3 said: Called and got right through to someone. Have to admit I don't like that they were not able to give me any sort of confirmation number. You should of received a letter saying that your FCC has been deactivated and that you will get a refund in 30 days . your booking number is your confirmation basically 1 Link to comment Share on other sites More sharing options...
Judyrem Posted March 27, 2020 #10 Share Posted March 27, 2020 (edited) On 3/26/2020 at 3:09 PM, Midwestgal said: You should of received a letter saying that your FCC has been deactivated and that you will get a refund in 30 days . your booking number is your confirmation basically I did not a cancellation email from my TA or Royal. I am like Pixiemom, nothing from either Royal or Costco. i did take a screen shot of the end part of the refund. i hope their is not hanky panky going on! Edited March 27, 2020 by Judyrem Link to comment Share on other sites More sharing options...
Ourusualbeach Posted March 27, 2020 #11 Share Posted March 27, 2020 I called to request a refund today for a client. No hold time and it took them under a minute to process the request. 1 Link to comment Share on other sites More sharing options...
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