mikes Posted April 13, 2020 #1 Share Posted April 13, 2020 Tried to fill out the refund form this morning. Still only allowing cruises till April 11. Was supposed to allow up to May 10 starting today. Attached is the letter I received stating this. NCL COVID19 LETTER (3).pdf Link to comment Share on other sites More sharing options...
tallnthensome Posted April 13, 2020 #2 Share Posted April 13, 2020 Seems like you can enter may cruises on the refund form to me. What is not working on it for you specifically when filling out the date? Link to comment Share on other sites More sharing options...
drvmywifecrzy Posted April 13, 2020 #3 Share Posted April 13, 2020 April dates are not working after 4/11 Link to comment Share on other sites More sharing options...
mikes Posted April 13, 2020 Author #4 Share Posted April 13, 2020 18 minutes ago, tallnthensome said: Seems like you can enter may cruises on the refund form to me. What is not working on it for you specifically when filling out the date? Can't put a date in after April 11. Link to comment Share on other sites More sharing options...
Murph269 Posted April 13, 2020 #5 Share Posted April 13, 2020 Same, goes up to April 11th and you can’t click on any dates after the 11th. Link to comment Share on other sites More sharing options...
tallnthensome Posted April 13, 2020 #6 Share Posted April 13, 2020 (edited) Try using the form link to the refund page in the pdf in the letter in the original posters post. I can select every day after April 11th thru May. Edited April 13, 2020 by tallnthensome Link to comment Share on other sites More sharing options...
Murph269 Posted April 13, 2020 #7 Share Posted April 13, 2020 (edited) 8 minutes ago, tallnthensome said: Try using the form link to the refund page in the pdf in the letter in the original posters post. I can select every day after April 11th thru May. Nope, still doesn’t work. This is really bizarre that it’s working for you and not for others who are clicking on the same exact link. Nothing past the 11th works for me, I can’t even click the arrow to go to May if I wanted to, but you can select any date after the 11th? Edited April 13, 2020 by Murph269 Link to comment Share on other sites More sharing options...
mdsgu Posted April 13, 2020 #8 Share Posted April 13, 2020 I just called them because I'm having the same problem trying to get a refund on our May 1 sailing. They said it's an IT problem, they are working on it, and to keep trying throughout the day. It should be working properly later on. Again...... "they said." Link to comment Share on other sites More sharing options...
jaapie Posted April 13, 2020 #9 Share Posted April 13, 2020 Just tried to request a refund for my Dawn April 19 cruise. Tried both directly on NCL's website and using the link in the letter. Was able to complete all fields except the dates after April 11 are grayed out. Link to comment Share on other sites More sharing options...
mdsgu Posted April 13, 2020 #10 Share Posted April 13, 2020 3 minutes ago, Murph269 said: Nope, still doesn’t work. This is really bizarre that it’s working for you and not for others who are clicking on the same exact link. Nothing past the 11th works for me, I can’t even click the arrow to go to May if I wanted to, but you can select any date after the 11th? You can manually input any date you want, but then it doesn't do anything when you click "Submit." Link to comment Share on other sites More sharing options...
tallnthensome Posted April 13, 2020 #11 Share Posted April 13, 2020 Weird! I’m on my tablet so maybe it works on a mobile version. All dates before April 11th are the ones blocked out for me. Link to comment Share on other sites More sharing options...
Rare MVPinBoynton Posted April 13, 2020 #12 Share Posted April 13, 2020 Quite frustrating indeed. I will keep trying also. I certainly don't have anything better to do at this time. Link to comment Share on other sites More sharing options...
Murph269 Posted April 13, 2020 #13 Share Posted April 13, 2020 2 minutes ago, mdsgu said: I just called them because I'm having the same problem trying to get a refund on our May 1 sailing. They said it's an IT problem, they are working on it, and to keep trying throughout the day. It should be working properly later on. Again...... "they said." So they made us wait 2 weeks to be able to even apply for this refund, and now the webpage that they’ve been sitting on for 2 weeks doesn’t even work? Nobody bothered to test it out to make sure it’d work on the day that people can use it? Color me shocked. 1 Link to comment Share on other sites More sharing options...
JamesGNYC Posted April 13, 2020 #14 Share Posted April 13, 2020 I tried a few times early this morning with the same issue, and just now (9:23 ET) the dates were allowed until May 10th sailings and i was able to put in my refund request Link to comment Share on other sites More sharing options...
Rare MVPinBoynton Posted April 13, 2020 #15 Share Posted April 13, 2020 I was just able to submit mine. Link to comment Share on other sites More sharing options...
pattycake1939 Posted April 13, 2020 #16 Share Posted April 13, 2020 I also tried early this morning , had the same problem. I was using an address given to me by a rep on the phone Friday night. Now, we know how this works......everything and I mean everything has to be exact or they refuse you. I just tried the address given in the letter and I had a couple of hyphens missing in peace-of-mind. Tried that, still refused. I had put the date in as 4/30/2020.......should have been 04/30/2020....gee, what a dummy I am. Finally got to submit and got an email acknowledging receipt....printed it.....all 2 lines of it. Will be processed in 90 days....I hope. Good luck to everyone out there trying to navigate the refund. I only hope we get it........Patti Link to comment Share on other sites More sharing options...
mikes Posted April 13, 2020 Author #17 Share Posted April 13, 2020 Works Now! Link to comment Share on other sites More sharing options...
schmoopie17 Posted April 13, 2020 #18 Share Posted April 13, 2020 It worked the first time for me. Now the fun continues with even more waiting...and waiting...and... Link to comment Share on other sites More sharing options...
AK Dreaming Posted April 13, 2020 #19 Share Posted April 13, 2020 I started trying at midnight. Finally called and they said it would be today at some point. I was just now able to submit. It is just taking time to keep up with the demand. Now I just need to wait for them to cancel my June cruise out of Rome. Link to comment Share on other sites More sharing options...
Mrdodgy Posted April 13, 2020 #20 Share Posted April 13, 2020 10 minutes ago, AK Dreaming said: I started trying at midnight. Finally called and they said it would be today at some point. I was just now able to submit. It is just taking time to keep up with the demand. Now I just need to wait for them to cancel my June cruise out of Rome. Rome will not be open in June 2020 - Italy has just extended lockdown Link to comment Share on other sites More sharing options...
HANSENDE Posted April 13, 2020 #21 Share Posted April 13, 2020 It worked for me about an hour ago. I cancelled for my May 3 cruise. I did it first for me then I did it again for my wife. Link to comment Share on other sites More sharing options...
Sideways Posted April 13, 2020 #22 Share Posted April 13, 2020 Just cancelled my May 10th cruise. I didn't get any kind of confirmation such as an email. That makes me feel a little uneasy. Link to comment Share on other sites More sharing options...
Robert & Debra Posted April 13, 2020 #23 Share Posted April 13, 2020 1 hour ago, Sideways said: Just cancelled my May 10th cruise. I didn't get any kind of confirmation such as an email. That makes me feel a little uneasy. I just cancelled and I got an email for both myself and my wife. Now lets see if we ever get the money, Link to comment Share on other sites More sharing options...
jennmaybe Posted April 13, 2020 #24 Share Posted April 13, 2020 (edited) disregard—found what I was looking for Edited April 13, 2020 by jennmaybe Link to comment Share on other sites More sharing options...
pattycake1939 Posted April 13, 2020 #25 Share Posted April 13, 2020 Glad I keep reading posts on cruise critic. I applied for the refund this morning, the wording says everyone on the reservation, and as I had made all arrangements on my credit card for DD and me, I just did one. Now I see others have done one for each person, so I went back and did one with her name too. I hope that means I will get all that I put in......it was a birthday cruise for her(she is a nurse). Now I just hope that someday in the future we will all be able to sail again. She is my travel companion and cruising has been our happy place for a long time. All of you out there please stay safe and well until we can dance on deck at sailaway again......Patti Link to comment Share on other sites More sharing options...
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