Refund Roll Call

[cruzluvers]

On 5/7/2020 at 9:45 AM, JPH814 said:

I was trying to keep it simple.  I am not sure if the refund of taxes or airfare or excursions follow a different process than the refunding of cruise fares.  But - for those interested - I will include tracking them, but separately.

 

As of Date:	5/7/2020
Cruise fare refunds	Cruise  Date	Refund Request  Date	Refund Received Date	Days since Request	Days To Receive Refund
Bobal	5/6/2020	3/11/2020		57
TV24	3/28/2020	3/15/2020		53
Scottie920	4/15/2020	3/16/2020		52
Jodiandfrank	7/18/2020	3/16/2020		52
Foyt	7/25/2020	3/23/2020		45
Marazul	4/22/2020	4/2/2020		35
Westport	7/18/2020	4/3/2020		34
DuffyMcDuffy	5/31/2020	4/14/2020		23
Zelker	5/23/2020	4/15/2020		22
Wyattsaubt	6/6/2020	4/15/2020		22
jph814	5/23/2020	4/17/2020		20
Other refunds
Paulchili (Taxes)	3/8/2020	2/27/2020		70
JPH814(Excursions)	5/23/2020	4/17/2020		20

    cruzluvers                        3/22/2020               3/09/2020                                      57

[JPH814]

Thank you to all who are contributing to this list.  And we now have our first successful participant,  who has received a refund for some excursions.  (It gave me a chance to test out the formulas on my spreadsheet!)

Please remember to post here when you do receive your refunds. and new posters are also welcome.

 

Joe

 

As of Date:	5/9/2020
Cruise Fare	Cruise  Date	Refund Request  Date	Refund Received Date	Days since Request	Days To Receive Refund
Bobal	5/6/2020	3/11/2020		59
Mauzac	4/5/2020	3/14/2020		56
TV24	3/28/2020	3/15/2020		55
Scottie920	4/5/2020	3/16/2020		54
Jodiandfrank	7/18/2020	3/16/2020		54
Not Jaded	12/20/2020	3/20/2020		50
Foyt	7/25/2020	3/23/2020		47
Clou	9/16/2020	3/27/2020		43
Mauzac	4/20/2020	3/30/2020		40
Marazul	4/22/2020	4/2/2020		37
Westport	7/18/2020	4/3/2020		36
Clou	12/22/2020	4/13/2020		26
DuffyMcDuffy	5/31/2020	4/14/2020		25
Zelker	5/23/2020	4/15/2020		24
Wyattsaubt	6/6/2020	4/15/2020		24
crudoll	6/27/2020	4/15/2020		24
jph814	5/23/2020	4/17/2020		22
Whystayhome	7/31/2020	5/6/2020		3
Whystayhome	10/24/2020	5/6/2020		3
Other refunds	Cruise  Date	Refund Request  Date	Refund Received Date	Days since Request	Days To Receive Refund
Paulchili (Taxes)	3/8/2020	2/27/2020		72
Notjaded (Excursions)	12/20/2020	3/20/2020	4/16/2020		27
crudoll (Excursions)	6/27/2020	4/1/2020		38
JPH814(Excursions)	5/23/2020	4/17/2020		22
Whystayhome (Exc.)	7/31/2020	5/6/2020		3

[JPH814]

Quick update - 

As of Date:	5/9/2020
Cruise Fare	Cruise  Date	Refund Request  Date	Refund Received Date	Days since Request	Days To Receive Refund
cruzluvers	3/22/2020	3/9/2020		61
Bobal	5/6/2020	3/11/2020		59
Mauzac	4/5/2020	3/14/2020		56
TV24	3/28/2020	3/15/2020		55
Scottie920	4/5/2020	3/16/2020		54
Jodiandfrank	7/18/2020	3/16/2020		54
Not Jaded	12/20/2020	3/20/2020		50
Foyt	7/25/2020	3/23/2020		47
Clou	9/16/2020	3/27/2020		43
Mauzac	4/20/2020	3/30/2020		40
Marazul	4/22/2020	4/2/2020		37
Westport	7/18/2020	4/3/2020		36
Clou	12/22/2020	4/13/2020		26
DuffyMcDuffy	5/31/2020	4/14/2020		25
Zelker	5/23/2020	4/15/2020		24
Wyattsaubt	6/6/2020	4/15/2020		24
crudoll	6/27/2020	4/15/2020		24
jph814	5/23/2020	4/17/2020		22
Whystayhome	7/31/2020	5/6/2020		3
Whystayhome	10/24/2020	5/6/2020		3
Other refunds (Excursions and Taxes)	Cruise  Date	Refund Request  Date	Refund Received Date	Days since Request	Days To Receive Refund
Paulchili (Taxes)	3/8/2020	2/27/2020		72
Notjaded (Exc)	12/20/2020	3/20/2020	4/16/2020		27
JPH814(Exc)	5/23/2020	3/30/2020		40
crudoll (Exc)	6/27/2020	4/1/2020		38
Whystayhome (Exc.)	7/31/2020	5/6/2020		3

[jkwestlake]

Cruise Date: 3/21/2020

Cruise cancelled by Seabourn: 3/13/2020

Excursions refunded: 3/16/2020

Cruise Refund requested: 3/27/2020 - nothing received as of today

 

Sorry for the delay in responding, working on dismantling and tracking refunds for our Italy trip that was supposed to happen 5/27.  Finally got 2 hotel refunds from Expedia yesterday (took approx. 45 days).  Also just mourning the loss of these much anticipated vacations to celebrate my husband's and my 50th birthdays.  Best to all!!

[wyattsaunt]

FWIW, when I spoke to a Seabourn customer service agent on 5/7, I asked why I had gotten numerous emails cancelling my dinner reservations and excursions, (all $0), but no confirmation of my refund request.  The agent told me the excursions and onboard reservations are handled by a different group within the company than the one that processes the cruise portion.  She kept repeating that all refunds would take 60 BUSINESS days, not calendar days.

 

June 6  Greek Odyssey:  cancelled 4/14 by Seabourn/refund requested 4/15

BTW, I cancelled 1 excursion for $480 In March and it was back on my cc in 2 days. 

[norm2002]

I don't know whether you want to add me to the list. I haven't cancelled the cruise yet but have cancelled the excursions. The cruise date is October 14. I cancelled the excursions by phone with the Seabourn Club on April 7 and was told 60 days for refund, which should expire on June 6. I did receive email confirmation immediately which also said 60 days.

[JPH814]

23 minutes ago, wyattsaunt said:

FWIW, when I spoke to a Seabourn customer service agent on 5/7, I asked why I had gotten numerous emails cancelling my dinner reservations and excursions, (all $0), but no confirmation of my refund request.  The agent told me the excursions and onboard reservations are handled by a different group within the company than the one that processes the cruise portion.  She kept repeating that all refunds would take 60 BUSINESS days, not calendar days.

 

June 6  Greek Odyssey:  cancelled 4/14 by Seabourn/refund requested 4/15

BTW, I cancelled 1 excursion for $480 In March and it was back on my cc in 2 days. 

Interesting about the BUSINESS days.  If you assume 60 business days in a week, that means 60 business days would take 12 weeks or 84 calendar days.  

 

[wyattsaunt]

Yes, I had to ASK the agent if it was 60 BUSINESS days or 60 CALENDAR days. As you point out JPH814, there is a HUGE difference. 

[rallydave]

18 minutes ago, norm2002 said:

I don't know whether you want to add me to the list. I haven't cancelled the cruise yet but have cancelled the excursions. The cruise date is October 14.

  

Actually Seabourn has cancelled the cruise so the clock should have started ticking.

 

9 minutes ago, JPH814 said:

Interesting about the BUSINESS days.  If you assume 60 business days in a week, that means 60 business days would take 12 weeks or 84 calendar days.

Unfortunately business days is not necessarily 12 weeks as any holidays during that period adds to the days and depends on whose holidays don't count so probably close to 90 business days by the current status which is sure to change since now 4 months more of cancellations to process and seems there is no rhyme or reason to the order of processing..

 

Actually the big problem in my mind is that the time for being payed  or FCC'd keeps changing  We have had promises starting with approx 2 weeks up to the last given our TA which was a specific date that just happens to be 60 calendar days from cancellation.

 

Got so annoyed with the ever changing promises that we put the charges under disputes with our credit cards.  Know that creates extra work at Seabourn and delays for everyone but, what do they expect with the continual lies and moving the goal line.

Edited May 9, 2020 by rallydave

[norm2002]

4 minutes ago, rallydave said:

  

Actually Seabourn has cancelled the cruise so the clock should have started ticking.

 

Unfortunately, it hasn't been cancelled yet. Only cancelled up to October 13 on the Sojourn. Though why they imagine that anyone will want to go on a cruise including Mexico at the moment, I cannot imagine.

Edited May 9, 2020 by norm2002

[norm2002]

6 minutes ago, wyattsaunt said:

Yes, I had to ASK the agent if it was 60 BUSINESS days or 60 CALENDAR days. As you point out JPH814, there is a HUGE difference. 

 

All I can say is that the email I received on cancelling excursions says 'please allow for approximately 60 days for refunds to be processed'. I have no doubt that means calendar days.

[Mark56]

Today was the day of our cruise that was canceled. 

 

Cruise May 9 2020 

Cancelled cruise March 15

Asked for refund March 16

No refunds as of today (May 9). 

[Mark56]

11 minutes ago, norm2002 said:

 

All I can say is that the email I received on cancelling excursions says 'please allow for approximately 60 days for refunds to be processed'. I have no doubt that means calendar days.

 

Next they’ll be telling people it’s actually leap year days.

[rallydave]

25 minutes ago, norm2002 said:

Unfortunately, it hasn't been cancelled yet. Only cancelled up to October 13 on the Sojourn. Though why they imagine that anyone will want to go on a cruise including Mexico at the moment, I cannot imagine.

Lucky you Norm, on the first scheduled cruise back!!   And Norm, consider yourself lucky that you got a confirmation regarding your excursions.  We are close to 50 days and have received absolutely NOTHING from seabourn.

 

And, now that they have removed the Cruise with Confidence from the website, no telling what the new rules for using the FCC's especially since they from the last version have to be booked by the end of this year and with all the cancellations have to be for 2021 cruises only??

Edited May 9, 2020 by rallydave

[labates629]

JPH814 you can add us to your list.  Cruise date 8/14th to 28th, 2020 cancelled by Seabourn May 6th.  Everything was paid in full including $3000 of excursions.  Refund was requested using the online form May 7th (I also advised our travel agent who confirmed Seabourn received request).  I am presuming the request pertained to flights and excursions too but perhaps I need to cancel those separately.  

[zimflyer]

First of all, thank you - a good idea.

 

Here's our unhappy little tale...

 

B2B Sojourn dep March 22 Singapore

Due to arrive Sydney April 29...

 

SB altered this itinerary completely. 100% different start/end and ports... on the 23 February 

          To:

 

22 March 35 days Perth to Auckland

 

We purchased new airfares TO Perth

And FROM Auckland, plus hotels.

 

(We lost original Non-refundable Bus. AIR to Singapore, domestic air and hotel cancellation fees as could not give a free rebook date).

So

1. Reimbursement for travel costs...

On 23 February we requested reimbursement costs of above.

NO REPLY until APR 30 advising via t/a its under way for reimbursement of travel costs.... still nothing received.

 

2. Voyage

On 15 March Seabourn cancelled the voyages.... (we did  not cancel)

Seabourn did not email us at all...!

 

On 17 March we requested full voyage refund, choosing full refund on form sent to us.

Nothing heard of,  nor received as of  9th May...

 

On 19 March an email refunding $0 for onboard dining reservation...! That has been the only accounting for us, NIL ! 

÷÷ Nothing  heard since from SB !!! ÷÷

At about 60 days since cancellation.

 

Zero refund on both counts...

Zero confidence to rebook if this is how its handled .🤔🤔😤😤🤪🤪

 

 

 

 

 

Edited May 9, 2020 by zimflyer
Missed text

[Paulchili]

7 minutes ago, zimflyer said:

1. Reimbursement for travel costs...

On 23 February we requested reimbursement costs of above.

NO REPLY until APR 30 advising via t/a its under way for reimbursement of travel costs.... still nothing received

This is just FWIW, not for the table

As I had mentioned we received a refund for excursions very promptly as it was early in the game.

At the same time I had requested reimbursement for the air changes (over $2K) and yesterday I finally got an answer (after 70+ days)- an offer of FCC in the amount requested.

I told them thank you but no thank you - I'll take cash or CC refund.

Taxes are still pending after 75 days - I hope they won't offer me FCC again 😦

[sfvoyage]

cruise sailing date:  April 17

cancellation email received on:  March 9

offer:  automatic 100% cash refund + 25% FCC (no timing of refund stated)

no refund yet (and I have not yet contacted SB to enquire further)

[norm2002]

2 hours ago, rallydave said:

Lucky you Norm, on the first scheduled cruise back!!   And Norm, consider yourself lucky that you got a confirmation regarding your excursions.  We are close to 50 days and have received absolutely NOTHING from seabourn.

 

And, now that they have removed the Cruise with Confidence from the website, no telling what the new rules for using the FCC's especially since they from the last version have to be booked by the end of this year and with all the cancellations have to be for 2021 cruises only??

 

I don't know if I was just lucky to get the email confirmation but the difference might be that I called the Seabourn Club number  - not the general number.

 

You're right about the Book with Confidence. I keep checking the page and it has now been broken ever since the hiatus extension. At least they could extend the two periods to the end of 2021 and 2022 respectively.

[Astride]

Cruise Date: Apr. 29, 2020

Refund Request Date: Mar. 30, 2020

Refund Status: Pending as of May 9, 2020

 

Cruise Date: May 16, 2020

Refund Request Date: Apr. 15, 2020

Refund Status: Pending as of May 9, 2020

[flyfishingwidow]

 Cruise June 6

Seabourn cancelled April 14

Requested refund April 15 (through TA)

 

[Swaxxy]

Cruise Date:  April 29, 2020

Cruise cancelled : March 30, 2020

Requested cash refund: March 30, 2020

Still waiting. TA spoke to them last week and they said by end of May. 

 

Request for airfare to Auckland since Port was changed on February 26, 2020

Requested cash refund February 27, 2020 to which they agreed

Still waiting 

[wesport]

I cancelled a Seabourn cruise last year when times were normal, and it took exactly 6 weeks to get my refund. I thought that was a long time as things were normal. I am hopeful and optimistic at this point. I also sent a nice email to my TA as I know she is going through a bad time. She reached out to Seabourn and they said it could take up to 60 days. No mention of business days. I am hoping since this seems to have started in Seattle, they  might get back to the office in the near future. With the proper protocols for sure.

[JPH814]

Thank you to all who have posted. The more data we have, the clearer the picture will be once we start seeing some payments being made.  

Also, I have in the back of my mind: maybe at some point we forward this list directly to  Seabourn.  I do not think it would do anything per se.  But from a PR point of view, it might pique their interest to see that this information is being shared and tracked publicly.  

Then again, I am not sure that Seabourn does not occasionally look at Cruise Critic. ("Hello - anybody listening?")

 

As of Date:	5/10/2020
Cruise Fare	Cruise  Date	Refund Request  Date	Refund Received Date	Days since Request	Days To Receive Refund
cruzluvers	3/22/2020	3/9/2020		62
SF Voyage	4/17/2020	3/9/2020		62
Bobal	5/6/2020	3/11/2020		60
Mauzac	4/5/2020	3/14/2020		57
TV24	3/28/2020	3/15/2020		56
Scottie920	4/5/2020	3/16/2020		55
Jodiandfrank	7/18/2020	3/16/2020		55
Mark56	5/9/2020	3/16/2020		55
Zimflyer	3/22/2020	3/17/2020		54
Not Jaded	12/20/2020	3/20/2020		51
Foyt	7/25/2020	3/23/2020		48
Clou	9/16/2020	3/27/2020		44
Mauzac	4/20/2020	3/30/2020		41
astride	4/29/2020	3/30/2020		41
swaxxy	4/29/2020	3/30/2020		41
Marazul	4/22/2020	4/2/2020		38
Westport	7/18/2020	4/3/2020		37
Clou	12/22/2020	4/13/2020		27
DuffyMcDuffy	5/31/2020	4/14/2020		26
Zelker	5/23/2020	4/15/2020		25
Wyattsaubt	6/6/2020	4/15/2020		25
crudoll	6/27/2020	4/15/2020		25
Astride	5/16/2020	4/15/2020		25
Flyfishingwidow	6/3/2020	4/15/2020		25
jph814	5/23/2020	4/17/2020		23
Whystayhome	7/31/2020	5/6/2020		4
Whystayhome	10/24/2020	5/6/2020		4
labate	8/14/2020	5/7/2020		3
Other refunds (Excursions, Air and Taxes)	Cruise  Date	Refund Request  Date	Refund Received Date	Days since Request	Days To Receive Refund
Paulchili (Taxes)	3/8/2020	2/27/2020		73
Notjaded (Exc)	12/20/2020	3/20/2020	4/16/2020		27
swaxxy (air)	4/29/2020	3/27/2020		44
JPH814(Exc)	5/23/2020	3/30/2020		41
crudoll (Exc)	6/27/2020	4/1/2020		39
Whystayhome (Exc.)	7/31/2020	5/6/2020		4

 

[wesport]

Lets hope those at the top of the list see some movement this week.