Refund Roll Call

[rallydave]

8 minutes ago, wesport said:

Same with me. Transaction date is 4/3 but posted on 5/13.Just for an excursion.

Think I can explain these seeminly confusing dates.  When a credit is issues by the credit card company for a previous charge the date of the transaction generally matches the date of the original charge.  Believe this is done so that the credit goes back to the original transaction date thus removing any possible interest or penalties.

 

In the past have disputed charges and when the credit card company applies the credit it is sometimes difficult to find on the on line page because the credit is the same date as the past debit.

[Paulchili]

1 hour ago, rallydave said:

Think I can explain these seeminly confusing dates.  When a credit is issues by the credit card company for a previous charge the date of the transaction generally matches the date of the original charge.  Believe this is done so that the credit goes back to the original transaction date thus removing any possible interest or penalties.

 

In the past have disputed charges and when the credit card company applies the credit it is sometimes difficult to find on the on line page because the credit is the same date as the past debit.

I have seen this with airline ticket/award refunds.

[JSC77]

Our cruise date was 6/27/20

Cancelled by us 3/25/20 before final payment due, and well before Seabourn cancelled the cruise

The cruise had been booked with a FCD initiated on our last cruise; about 1/2 of what we had already paid is to go back to FCD and 1/2 refunded to Am Express

Received two emails 4/16/20 confirming cancellation of paid shore excursions. Two of our excursions were not listed but I later called Seabourn excursion dept. and was told all of the excursions were awaiting refund

All of the excursions were credited to Am Express today 5/14 with posting date of 4/16

No word yet on the refund for the 1/2 of the cruise deposit

[flyfishingwidow]

Shore excursion refund posted  to Amex this morning for cancellation requested on 4/1.  Still have a ways to go on cruise cancellation, but as others have indicated it’s a welcome first step.  

[JPH814]

Here is the latest update.   WHYSTAYATHOME - did I update your excursion refund info correctly?

 

	As of Date:	5/14/2020
	Cruise Fare	Cruise  Date	Refund Request  Date	Refund Received Date	Days since Request	Request to  Refund	Cruise to refund
	Flaminjune	3/14/2020	2/24/2020	5/13/2020		79	60
	Rambo Trout	3/22/2020	2/27/2020	5/12/2020		75	51
	cruzluvers	3/22/2020	3/9/2020		66
	SF Voyage	4/17/2020	3/9/2020		66
	Sunburned Tongue	3/22/2020	3/9/2020		66
	Sunburned Tongue	4/17/2020	3/9/2020		66
	Bobal	5/6/2020	3/11/2020		64
	Mauzac	4/5/2020	3/14/2020		61
	TV24	3/28/2020	3/15/2020		60
	Scottie920	4/5/2020	3/16/2020		59
	Jodiandfrank	7/18/2020	3/16/2020		59
	Mark56	5/9/2020	3/16/2020		59
	Zimflyer	3/22/2020	3/17/2020	5/10/2020		54	49
	Not Jaded	12/20/2020	3/20/2020		55
	Foyt	7/25/2020	3/23/2020		52
	JRS51	6/27/2020	3/25/2020		50
	Clou	9/16/2020	3/27/2020		48
	jkwestlake	3/31/2020	3/29/2020		46
	Mauzac	4/20/2020	3/30/2020		45
	astride	4/29/2020	3/30/2020		45
	swaxxy	4/29/2020	3/30/2020		45
	Marazul	4/22/2020	4/2/2020		42
	Westport	7/18/2020	4/3/2020		41
	Clou	12/22/2020	4/13/2020		31
	DuffyMcDuffy	5/31/2020	4/14/2020		30
	ON Cruiser	5/31/2020	4/14/2020		30
	Zelker	5/23/2020	4/15/2020		29
	Wyattsaubt	6/6/2020	4/15/2020		29
	crudoll	6/27/2020	4/15/2020		29
	Astride	5/16/2020	4/15/2020		29
	Flyfishingwidow	6/3/2020	4/15/2020		29
	DFW	5/23/2020	4/16/2020		28
	jph814	5/23/2020	4/17/2020		27
	Whystayhome	7/31/2020	5/6/2020		8
	Whystayhome	10/24/2020	5/6/2020		8
	labate	8/14/2020	5/7/2020		7
	TV24	10/3/2020	5/7/2020		7
	Other refunds (Excursions, Air,  Taxes and FCDeposits)	Cruise  Date	Refund Request  Date	Refund Received Date	Days since Request	Days To Receive Refund	Cruise to refund
	Paulchili (Taxes)	3/8/2020	2/27/2020		77
	swaxxy (Air)	4/29/2020	2/27/2020		77
	Notjaded (Exc)	12/20/2020	3/20/2020	4/16/2020		27	(248)
	Zelker (FCD)		3/24/2020		51
	JRS51 (exc)	6/17/2020	3/25/2020	5/14/2020		50	(34)
	JPH814(Exc)	5/23/2020	3/30/2020	5/13/2020		44	(10)
	crudoll (Exc)	6/27/2020	4/1/2020		43
	westport(exc)	7/18/2020	4/3/2020	5/13/2020		40	(66)
	zimflyer (air)		4/9/2020		35
	MightyQuinn (FCD)		4/10/2020		34
	Whystayhome(Exc)	7/31/2020	5/6/2020	5/7/2020		1	(85)

[Flamin_June]

13 hours ago, Paulchili said:

Did you or did SB cancel the cruise? Was the refund in money or FCC?

TIA

So, SB re-jigged the itinerary to such an extent that it was no longer recognisable as the cruise we had booked, and offered a FCC if we did not want to continue. Under UK consumer law one is entitled to a refund if the product is different to the one ordered ( or booked). I asked our TA ( the famous one nobody is allowed to mention by name) to point this out to SB and ask them if they would consider offering a refund, which they agreed to do. So the cruise was cancelled, I think technically by SB.

We got all our cruise money back plus $50 for an in-suite bouquet. Our travel insurance company was great, and they refunded all flights, non-refundable hotel bookings and so forth. We were lucky as they did not have a pandemic/epidemic exclusion ( I bet they do now!). The only thing we lost out on was some Air Miles used to book a mid-cruise hotel. SB cancelled the cruise completely a couple of weeks later in any case, but we would have been arriving in Singapore on the day it was confirmed, so I guess that was a lucky escape.

[Paulchili]

31 minutes ago, Flamin_June said:

So, SB re-jigged the itinerary to such an extent that it was no longer recognisable as the cruise we had booked, and offered a FCC if we did not want to continue. Under UK consumer law one is entitled to a refund if the product is different to the one ordered ( or booked). I asked our TA ( the famous one nobody is allowed to mention by name) to point this out to SB and ask them if they would consider offering a refund, which they agreed to do. So the cruise was cancelled, I think technically by SB.

We got all our cruise money back plus $50 for an in-suite bouquet. Our travel insurance company was great, and they refunded all flights, non-refundable hotel bookings and so forth. We were lucky as they did not have a pandemic/epidemic exclusion ( I bet they do now!). The only thing we lost out on was some Air Miles used to book a mid-cruise hotel. SB cancelled the cruise completely a couple of weeks later in any case, but we would have been arriving in Singapore on the day it was confirmed, so I guess that was a lucky escape.

Thank you for the explanation. We had the exactly same situation - we cancelled before SB due to many changes to the itinerary.

However, as we are in US we don't have your consumer protection laws and had to accept FCC only.

[MHF]

5 hours ago, JPH814 said:

Here is the latest update.   WHYSTAYATHOME - did I update your excursion refund info correctly?

 

	As of Date:	5/14/2020
	Cruise Fare	Cruise  Date	Refund Request  Date	Refund Received Date	Days since Request	Request to  Refund	Cruise to refund
	Flaminjune	3/14/2020	2/24/2020	5/13/2020		79	60
	Rambo Trout	3/22/2020	2/27/2020	5/12/2020		75	51
	cruzluvers	3/22/2020	3/9/2020		66
	SF Voyage	4/17/2020	3/9/2020		66
	Sunburned Tongue	3/22/2020	3/9/2020		66
	Sunburned Tongue	4/17/2020	3/9/2020		66
	Bobal	5/6/2020	3/11/2020		64
	Mauzac	4/5/2020	3/14/2020		61
	TV24	3/28/2020	3/15/2020		60
	Scottie920	4/5/2020	3/16/2020		59
	Jodiandfrank	7/18/2020	3/16/2020		59
	Mark56	5/9/2020	3/16/2020		59
	Zimflyer	3/22/2020	3/17/2020	5/10/2020		54	49
	Not Jaded	12/20/2020	3/20/2020		55
	Foyt	7/25/2020	3/23/2020		52
	JRS51	6/27/2020	3/25/2020		50
	Clou	9/16/2020	3/27/2020		48
	jkwestlake	3/31/2020	3/29/2020		46
	Mauzac	4/20/2020	3/30/2020		45
	astride	4/29/2020	3/30/2020		45
	swaxxy	4/29/2020	3/30/2020		45
	Marazul	4/22/2020	4/2/2020		42
	Westport	7/18/2020	4/3/2020		41
	Clou	12/22/2020	4/13/2020		31
	DuffyMcDuffy	5/31/2020	4/14/2020		30
	ON Cruiser	5/31/2020	4/14/2020		30
	Zelker	5/23/2020	4/15/2020		29
	Wyattsaubt	6/6/2020	4/15/2020		29
	crudoll	6/27/2020	4/15/2020		29
	Astride	5/16/2020	4/15/2020		29
	Flyfishingwidow	6/3/2020	4/15/2020		29
	DFW	5/23/2020	4/16/2020		28
	jph814	5/23/2020	4/17/2020		27
	Whystayhome	7/31/2020	5/6/2020		8
	Whystayhome	10/24/2020	5/6/2020		8
	labate	8/14/2020	5/7/2020		7
	TV24	10/3/2020	5/7/2020		7
	Other refunds (Excursions, Air,  Taxes and FCDeposits)	Cruise  Date	Refund Request  Date	Refund Received Date	Days since Request	Days To Receive Refund	Cruise to refund
	Paulchili (Taxes)	3/8/2020	2/27/2020		77
	swaxxy (Air)	4/29/2020	2/27/2020		77
	Notjaded (Exc)	12/20/2020	3/20/2020	4/16/2020		27	(248)
	Zelker (FCD)		3/24/2020		51
	JRS51 (exc)	6/17/2020	3/25/2020	5/14/2020		50	(34)
	JPH814(Exc)	5/23/2020	3/30/2020	5/13/2020		44	(10)
	crudoll (Exc)	6/27/2020	4/1/2020		43
	westport(exc)	7/18/2020	4/3/2020	5/13/2020		40	(66)
	zimflyer (air)		4/9/2020		35
	MightyQuinn (FCD)		4/10/2020		34
	Whystayhome(Exc)	7/31/2020	5/6/2020	5/7/2020		1	(85)

HI, missed adding me.  I think I was the first post after you started this!  Still no refund of anything.

 

[Rambo_Trout]

18 hours ago, Flamin_June said:

So, SB re-jigged the itinerary to such an extent that it was no longer recognisable as the cruise we had booked, and offered a FCC if we did not want to continue. Under UK consumer law one is entitled to a refund if the product is different to the one ordered ( or booked). I asked our TA ( the famous one nobody is allowed to mention by name) to point this out to SB and ask them if they would consider offering a refund, which they agreed to do. So the cruise was cancelled, I think technically by SB.

We got all our cruise money back plus $50 for an in-suite bouquet. Our travel insurance company was great, and they refunded all flights, non-refundable hotel bookings and so forth. We were lucky as they did not have a pandemic/epidemic exclusion ( I bet they do now!). The only thing we lost out on was some Air Miles used to book a mid-cruise hotel. SB cancelled the cruise completely a couple of weeks later in any case, but we would have been arriving in Singapore on the day it was confirmed, so I guess that was a lucky escape.

 

Hi,

 

Are you allowed to mention who your Travel Insurance Company was?

 

Kevin

[rallydave]

21 minutes ago, Rambo_Trout said:

 

Hi,

 

Are you allowed to mention who your Travel Insurance Company was?

 

Kevin

No CC restriction on naming Travel Insurance Companies as long as they are not TA's as well.  Only restriction is naming TA's

[labates629]

Update from me - this morning I received approx $3000 refund for excursions only back on my Amex this morning.  Reminder - cruise date 8/14 - 31 (Alaska), cancelled by Seabourn 5/6, requested refund 5/8.  Still waiting on approx $15k for cost of cruise/seabournflightease including Delta upgrades (not sure whether that will be refunded or not as everything was booked with Seabourn via TA).  I only have credit from Delta for other flights I have not taken since the lockdown for either business or pleasure (Delta did not cancel them though, we either chose not to fly, or my company banned all travel).

[wyattsaunt]

I’m glad to hear that 3 of us on this thread have received a refund of their cruise fare.  If I’m not mistaken, all three of you live outside the US and it sounds like the regulations regarding refunds are more stringent for cruise companies in the U.K. and Australia than here in the US.  I live in Seattle. 
I’ve been lurking on the Princess and Holland America refund threads and, like here, people are starting to get their excursions refunded but are still waiting for their cruise and FlightEase refunds going back to March.  When I called Seabourn on May 6, I was told excursions and onboard reservations are handled by separate divisions from the one that processes cruise refunds. 
 

 

[Flamin_June]

3 hours ago, Rambo_Trout said:

Are you allowed to mention who your Travel Insurance Company was?

 

It was a multi-trip worldwide package through my Lloyds Bank Gold current account, with AXA insurance. I have to say that every interaction with them was helpful, supportive, clearly explained, and professionaly executed and we recovered c.£6,000 worth of costs, less £80 excess, within 3 weeks of submitting all the paperwork.

I'm not a great fan of my bank, and have no interest in boosting them, in fact I would have switched banks a long time ago if not for the comprehensive travel insurance package, which is really good vfm. This was our first claim and only claim in 20 years. I expect they will drop it as soon as they can. 

Edited May 15, 2020 by Flamin_June

[Rambo_Trout]

52 minutes ago, Flamin_June said:

 

It was a multi-trip worldwide package through my Lloyds Bank Gold current account, with AXA insurance. I have to say that every interaction with them was helpful, supportive, clearly explained, and professionaly executed and we recovered c.£6,000 worth of costs, less £80 excess, within 3 weeks of submitting all the paperwork.

I'm not a great fan of my bank, and have no interest in boosting them, in fact I would have switched banks a long time ago if not for the comprehensive travel insurance package, which is really good vfm. This was our first claim and only claim in 20 years. I expect they will drop it as soon as they can. 

 

We have Travel Insurance supplied by Barclays, as part of our Premier Banking Account. But, as we were away for 43 days, we had to take out another (Worldwide Annual Multitrip) Policy with Staysure for £ 314.

 

However, I had arranged for it to start the day before our flight, so then we were not covered, as our trip was cancelled before the Insurance started. We did manage to get a refund on the Insurance though, and all other costs are/will be refunded (eventually).

 

Thank you for the information, it may be useful for nest time 🙂

 

Kevin

[DWF]

My credit card company notified me this morning that credits had occurred for my shore excursions.  The credits were dated May 13, 2020.  I didn't hear anything from SB.  This was for the May 23 sailing from Lisbon.

[DC Traveler244]

Here’s our info:

 

Sailing date:  May 2, 2020

 

canceled by SB:  March 30, 2020

 

refund requested:  April 3, 2020

 

No refund received as of May 15, 2020. 

 

[zimflyer]

I (justifiably), have been very critical of SB, and still think their communication in this age of bulk mailing is woeful and not considerate of their clients. 

 

At least it seems that some refunds are flowing finally, and I am hopeful that more than the handful so far will finally come through.

 

We still await our air/hotel reimbursement,  but are grateful that amex recharge lit a fire under the cruise refund. Not encouraged to revisit any CCL booking in near future. Meanwhile we await our fates from Crystal for an unlikely Sept cruise !

 

Holding thumbs for a torrent of credits ex SB to all....

[rallydave]

9 hours ago, zimflyer said:

 

Holding thumbs for a torrent of credits ex SB to all..

Second the motion and hope you are correct but, extremely concerned over the fact that approx 50% of the staff in Seattle have been layed off or had their pay cut 20% meaning likely hours were cut by 20% and likely no OT approved.  That certainly can't help with the processing of refunds??

[wesport]

1 hour ago, rallydave said:

Second the motion and hope you are correct but, extremely concerned over the fact that approx 50% of the staff in Seattle have been layed off or had their pay cut 20% meaning likely hours were cut by 20% and likely no OT approved.  That certainly can't help with the processing of refunds??

On the HAL talk list, someone talked to an associate that said the end of June was her last day. Hopefully a window.

[Cru Doll]

Good News!
 

Our  Seabourn excursions have been refunded to our credit card.  Request submitted on April 1st.  Seabourn cancelled our June 27th cruise on April 14th.  Total amount approximately $1,700.  
 

Still waiting for full cruise amount and business class air booked with Seabourn.

[MightyQuinn]

Thrilled to report our Future Cruise Deposits (FCDs) have been refunded!

Requested April 10
Credit dated May 8
Posted to card May 16
 

[Paulchili]

24 minutes ago, MightyQuinn said:

Thrilled to report our Future Cruise Deposits (FCDs) have been refunded!

Requested April 10
Credit dated May 8
Posted to card May 16
 

Congrats.

I am still waiting for my tax refund filed 2/27 and they offered me FCC as compensation for air fare fee changes ($2400+) - not acceptable.

I filed disputes for both with my CC.

[zelker]

1 hour ago, MightyQuinn said:

Thrilled to report our Future Cruise Deposits (FCDs) have been refunded!

Requested April 10
Credit dated May 8
Posted to card May 16
 

 

Were they applied to a cruise or just sitting on your account for future use?

[MightyQuinn]

48 minutes ago, Paulchili said:

Congrats.

I am still waiting for my tax refund filed 2/27 and they offered me FCC as compensation for air fare fee changes ($2400+) - not acceptable.

I filed disputes for both with my CC.

 

Unacceptable indeed.  Explanations for the delays sound plausible until about 6 weeks out.  After that they're excuses. 

We're in the same boat as you with Crystal and we're seriously not impressed.  Still waiting for refund of air fees from Feb 21 (day 85) and refund of open booking deposits from Mar 16 (day 62).  The air fees were promised as a cheque so we can't even file a cc claim. 

[MightyQuinn]

8 minutes ago, zelker said:

 

Were they applied to a cruise or just sitting on your account for future use?

 

The FCDs were just sitting in our account for future use.  They were not applied to any particular cruise and still had 3 years left before expiry.