drvmywifecrzy Posted June 28, 2020 #1 Share Posted June 28, 2020 Did you get your FCC due on 6/25? Mine has yet to appear and they told me to wait up to 10 days even though the website says it should be there on 6/25. What was your result? 1 Link to comment Share on other sites More sharing options...
kmc86 Posted June 28, 2020 #2 Share Posted June 28, 2020 Still waiting also, was supposed to cruise in March then August. Only thing showing up is an FCC of $316.81.... Link to comment Share on other sites More sharing options...
PSU78 Posted June 28, 2020 #3 Share Posted June 28, 2020 Also waiting. We received FCC with the extra 25% for our cash deposit, but have not received FCC we had applied from our canceled April cruise. We are also awaiting the return of two CruiseNext certificates. Link to comment Share on other sites More sharing options...
whatever60 Posted June 28, 2020 #4 Share Posted June 28, 2020 We are also waiting. We got an FCC for our deposit and the extra 25% on our credits we used to pay for the August cruise. When we sent an email to guest relations, they claimed it could take more time for the bigger portion to be credited. So, how is it that someone looked at our file to calculate the 25 percent, but they couldn't deal with the FCC used to pay for the cruise. We have been assured the credit is coming, but when I asked for confirmation of the amount I was told my request has been forwarded to another department for review....so far no response from the different department. It seems the right hand doesn't know what the left hand is doing. Link to comment Share on other sites More sharing options...
poohdreaming Posted June 28, 2020 #5 Share Posted June 28, 2020 No FCC that applied to the new cruise booking showed up or the insurance FCC part. How do they calculated the 25% bonus part? Can someone please explain to me? Thanks. Link to comment Share on other sites More sharing options...
Budget Queen Posted June 28, 2020 #6 Share Posted June 28, 2020 12 minutes ago, poohdreaming said: No FCC that applied to the new cruise booking showed up or the insurance FCC part. How do they calculated the 25% bonus part? Can someone please explain to me? Thanks. It is not calculated on any FCC you used to pay for the cruise. Link to comment Share on other sites More sharing options...
Budget Queen Posted June 28, 2020 #7 Share Posted June 28, 2020 I’ve been told it will take up to 30 days for Cruise Next to return to Latitudes accounts. Link to comment Share on other sites More sharing options...
poohdreaming Posted June 28, 2020 #8 Share Posted June 28, 2020 33 minutes ago, Budget Queen said: It is not calculated on any FCC you used to pay for the cruise. I understand that part. But I did paid a deposit on it. That's why I asked if it was based on that. I do not understand how they calculated the bonus part. Thanks for replying. I will have to call NCL this week anyway. Link to comment Share on other sites More sharing options...
Budget Queen Posted June 28, 2020 #9 Share Posted June 28, 2020 4 minutes ago, poohdreaming said: I understand that part. But I did paid a deposit on it. That's why I asked if it was based on that. I do not understand how they calculated the bonus part. Thanks for replying. I will have to call NCL this week anyway. You mean a Cruise Next redemption for the deposit? You do get a 25% bonus on that. Link to comment Share on other sites More sharing options...
Nicky Mouse Posted June 28, 2020 #10 Share Posted June 28, 2020 My cancelled Aug and Sept cruises FCC appeared on 6/22. The amounts were wonky and after building a spreadsheet I got everything to math out. Still waiting on them to put our cruise next certs in the account. Still debating about applying for refund. Link to comment Share on other sites More sharing options...
Budget Queen Posted June 28, 2020 #11 Share Posted June 28, 2020 9 minutes ago, poohdreaming said: I understand that part. But I did paid a deposit on it. That's why I asked if it was based on that. I do not understand how they calculated the bonus part. Thanks for replying. I will have to call NCL this week anyway. In the website- top of page/ COVID . There is a FAQ page that is informative about refund details. Link to comment Share on other sites More sharing options...
Rare BSR Posted June 28, 2020 #12 Share Posted June 28, 2020 I received my FCC and bonus in my account. My cruise next also was refunded within the week. Link to comment Share on other sites More sharing options...
Budget Queen Posted June 28, 2020 #13 Share Posted June 28, 2020 19 minutes ago, BSR said: I received my FCC and bonus in my account. My cruise next also was refunded within the week. This was for this last round of cancellations? An August or September cruise? Link to comment Share on other sites More sharing options...
Heather1972 Posted June 28, 2020 #14 Share Posted June 28, 2020 Still missing 2 cruise nexts (mine) and the FCC that should be on my kid's account for August 16 cruise. Plus still dealing with NCL calculating canceled June 14 incorrectly. Told to wait 7 to 10 business days. Called back, told to wait 72 more business hours. I've had 4 cruises canceled. Plus didn't get to use the 20% off on 2 cruises because they took so long to issue the FCC. By the time it was on my husband's account, the 20% percent off was no longer available. Link to comment Share on other sites More sharing options...
tupperstamper Posted June 29, 2020 #15 Share Posted June 29, 2020 We don't have our FCC back from our cancelled September cruise. We used our FCC from our cancelled May cruise to par for it. We did get FCC + 25% for the spa pass i purchased. 1 Link to comment Share on other sites More sharing options...
seaman11 Posted June 29, 2020 #16 Share Posted June 29, 2020 (edited) nope . didnt get it, that and higher prices, they are pushing cruisers to file for money back. management is a mess. Edited June 29, 2020 by seaman11 2 Link to comment Share on other sites More sharing options...
Slmakkonen Posted June 29, 2020 #17 Share Posted June 29, 2020 On 6/28/2020 at 7:13 AM, PSU78 said: Also waiting. We received FCC with the extra 25% for our cash deposit, but have not received FCC we had applied from our canceled April cruise. We are also awaiting the return of two CruiseNext certificates. Some with us. We had a FCC applied to our canceled April cruise we have seen the difference we paid for the April cruise. But not the FCC that was applied I have called 7 times now and have gotten nowhere. Link to comment Share on other sites More sharing options...
The Traveling Man Posted June 29, 2020 #18 Share Posted June 29, 2020 On 6/28/2020 at 6:13 AM, PSU78 said: Also waiting. We received FCC with the extra 25% for our cash deposit, but have not received FCC we had applied from our canceled April cruise. We are also awaiting the return of two CruiseNext certificates. Exactly the same for us. Link to comment Share on other sites More sharing options...
drvmywifecrzy Posted June 30, 2020 Author #19 Share Posted June 30, 2020 Anyone with any progress yet? Mine is still MIA Link to comment Share on other sites More sharing options...
poohdreaming Posted June 30, 2020 #20 Share Posted June 30, 2020 I just checked my account. All FCCs that I should get is back to my account. FCC that was applied to the 2nd cruise is also back to the account. Link to comment Share on other sites More sharing options...
tupperstamper Posted June 30, 2020 #21 Share Posted June 30, 2020 Mine did too.😁 2 hours ago, poohdreaming said: I just checked my account. All FCCs that I should get is back to my account. FCC that was applied to the 2nd cruise is also back to the account. 1 Link to comment Share on other sites More sharing options...
Heather1972 Posted June 30, 2020 #22 Share Posted June 30, 2020 My 2 cruise next and FCC that were MIA from August 16 cruise were posted this afternoon. Link to comment Share on other sites More sharing options...
whatever60 Posted July 1, 2020 #23 Share Posted July 1, 2020 Updates by others prompted me to check. YEA, the FCC's are there. 1 Link to comment Share on other sites More sharing options...
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