zahav1 Posted July 26, 2020 #1 Share Posted July 26, 2020 (edited) I've searched for more information , but can't find the online chat. I just tried to call Princess and the recording has stated that they are closed on Sunday and only open from 9 - 5 PST, Monday - Saturday. The recording also mentions an online chat, but I can't find this chat anywhere. If you have the online chat information please post. Thank you Edited July 26, 2020 by zahav1 Link to comment Share on other sites More sharing options...
AF-1 Posted July 26, 2020 #2 Share Posted July 26, 2020 https://book.princess.com/captaincircle/customerCare.page according to their website; they are open today. If for some reason you called and the voice recording said they are closed Sundays; the online chat could also be offline until Monday Link to comment Share on other sites More sharing options...
voljeep Posted July 26, 2020 #3 Share Posted July 26, 2020 16 minutes ago, AF-1 said: https://book.princess.com/captaincircle/customerCare.page according to their website; they are open today. If for some reason you called and the voice recording said they are closed Sundays; the online chat could also be offline until Monday per your own link 1-800-PRINCESS is closed on Sundays ( Sales - different # is open ) Chat just popped up when I went to login to Princess website, but Chat seems really hit or miss to when it is available Link to comment Share on other sites More sharing options...
pms4104 Posted July 26, 2020 #4 Share Posted July 26, 2020 More cutbacks? Link to comment Share on other sites More sharing options...
AtlantaCruiser72 Posted July 26, 2020 #5 Share Posted July 26, 2020 Since the beginning of the pandemic ALL the cruise lines have modified their hours as they have SIGNIFICANTLY cut reservations call centre staff levels. This is also why we are having long hold times on certain days. Link to comment Share on other sites More sharing options...
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