Cruise refund question?????

[portcbob]

Hi fellow Aussie cruisers.

Had a Hal cruise booked for June this year which was obviously cancelled due to covid19.

My t/a at flight centre actioned our booking for a cruise refund. After over 100 days of wait I took it upon myself to ring Holland America and was told our refund had been sent back to fc the day before.

I contacted the t/a at fc and was told thats good news however your refund could still take another 60 days to receive it from us.. .

Is this normal or should I startI demanding our refund 

 

[By The Bay]

I would be questioning why it will take another 60 days. The ACCC has been inundated with complaints about TA's holding onto the refunds.

[NSWP]

9 minutes ago, By The Bay said:

I would be questioning why it will take another 60 days. The ACCC has been inundated with complaints about TA's holding onto the refunds.

Probably holding onto the refunds to survive, like pay rents, wages and other bills.  But not good enough, the refunds should be handed over to the client right away, have they not heard of direct deposit ?  The days of the excuses 'The cheque is in the mail' are all over red rover.

 

We all know fc aka 'The Captain' has shut most its branches, our one in Batemans Bay shut down 5 months ago.

Edited September 12, 2020 by NSWP

[Chiliburn]

Best of luck with that one ,As said the captain has money problems.

[Docker123]

This article in in Fairfax papers today. Regards delay of refunds.

 

The captain CEO says refunds are given to customers within 5 working days of receipt from travel company.

 

 

 

https://www.traveller.com.au/travel-refunds-due-to-covid19-six-months-on-some-travellers-are-still-waiting-h1qnnb

 

 

[Aus Traveller]

12 minutes ago, Docker123 said:

This article in in Fairfax papers today. Regards delay of refunds.

 

The captain CEO says refunds are given to customers within 5 working days of receipt from travel company.

 

https://www.traveller.com.au/travel-refunds-due-to-covid19-six-months-on-some-travellers-are-still-waiting-h1qnnb

 

to the OP - I suggest you read the article that Docker123 has kindly referenced. Then phone fc and politely quote Mr Kavanagh's statement about refunds being made within five days. All the best.🙂

[portcbob]

Thanks guys. Will do.