Aus ATC Posted November 7, 2020 #1 Share Posted November 7, 2020 Hi, Our cruise was cancelled back in June. I had paid the $400AUD deposit and around $2000AUD in the cruise planner. When the cruise was cancelled, according to the information at the time I was expecting to have the cruise planner purchases refunded (at 100%), and the deposit turned into a AUD$500 FCC. Instead I received a $3000 FCC (125% of all payments to date - I didn't do anything about it then). I now see there is a 125% OBC credit option, and that can be used for a future cruises cruise planner. Maybe this is new since my cruise was cancelled? As I am not sure we will be able to use the full $3000 FCC before 31 Dec 2021 just on fares, so I'm wondering if the cruise planner component ($2400) could be "moved" from FCC to OBC, so we can use it on an upcoming cruise we have already booked. Or should I just ask to have returned what should have previously been refunded (but at 100%)? Hope this makes sense!! Link to comment Share on other sites More sharing options...
Biker19 Posted November 7, 2020 #2 Share Posted November 7, 2020 21 minutes ago, Aus ATC said: Or should I just ask to have returned what should have previously been refunded (but at 100%)? Do this. 2 Link to comment Share on other sites More sharing options...
ipeeinthepool Posted November 7, 2020 #3 Share Posted November 7, 2020 3 hours ago, Aus ATC said: Or should I just ask to have returned what should have previously been refunded (but at 100%)? Absolutely the best choice. 1 Link to comment Share on other sites More sharing options...
Ourusualbeach Posted November 7, 2020 #4 Share Posted November 7, 2020 5 hours ago, Aus ATC said: Hi, Our cruise was cancelled back in June. I had paid the $400AUD deposit and around $2000AUD in the cruise planner. When the cruise was cancelled, according to the information at the time I was expecting to have the cruise planner purchases refunded (at 100%), and the deposit turned into a AUD$500 FCC. Instead I received a $3000 FCC (125% of all payments to date - I didn't do anything about it then). I now see there is a 125% OBC credit option, and that can be used for a future cruises cruise planner. Maybe this is new since my cruise was cancelled? As I am not sure we will be able to use the full $3000 FCC before 31 Dec 2021 just on fares, so I'm wondering if the cruise planner component ($2400) could be "moved" from FCC to OBC, so we can use it on an upcoming cruise we have already booked. Or should I just ask to have returned what should have previously been refunded (but at 100%)? Hope this makes sense!! You should call. Royal has screwed up. your post was correct, you should have received an FCC for $500. ($400 deposit x 125%) plus a future OBC voucher for $2500. ($2000 x 1.25%) Either ask for it to be reinstated correctly or ask for a refund of both components. 1 Link to comment Share on other sites More sharing options...
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