RCCL cancels my cruise then denies they canceled it

[yogimax]

I got an email from RCCL that my Symphony cruise on August 14th was canceled but I could lift and shift.  So I just called and the agent said his information was that Symphony was only canceled through August 7th.  Doesn’t corporate communicate with their agents?

 

What gives?

[Cigar King]

I think you may have just answered your own question...

[Coralc]

Either this list, or the email is wrong. 

• Cancelled: Symphony of the Seas^® departing Miami: July 3-August 7, 2021

According to the list of cancelled sailings, RC intends to sail Symphony on August 14. 

[karena1]

1 hour ago, yogimax said:

I got an email from RCCL that my Symphony cruise on August 14th was canceled but I could lift and shift.  So I just called and the agent said his information was that Symphony was only canceled through August 7th.  Doesn’t corporate communicate with their agents?

 

What gives?

Usually takes a couple of days for the reps to know what is going on. For example, I already know my September Navigator will be moved to Freedom.  But I can guarantee if I called, the reps would know nothing about it

 

 

Edited June 5, 2021 by karena1

[Coralc]

1 hour ago, yogimax said:

I got an email from RCCL that my Symphony cruise on August 14th was canceled but I could lift and shift.  So I just called and the agent said his information was that Symphony was only canceled through August 7th.  Doesn’t corporate communicate with their agents?

 

What gives?

Looking at the website, I would say that their list is wrong and the email is correct. The first sailing date shown for Symphony is Aug. 21, 2021. 

[notmyrealnameoremail]

14 minutes ago, Coralc said:

Looking at the website, I would say that their list is wrong and the email is correct. The first sailing date shown for Symphony is Aug. 21, 2021. 

is the 14th the test sailing?

[Coralc]

I don't know. I'm not booked in August, but I was just curious. There has been so much switching of things around. 

[JsMom2]

2 hours ago, yogimax said:

I got an email from RCCL that my Symphony cruise on August 14th was canceled but I could lift and shift.  So I just called and the agent said his information was that Symphony was only canceled through August 7th.  Doesn’t corporate communicate with their agents?

 

What gives?

Call back and see if their list has been updated.  If not, ask to speak to resolutions.  Then ask that person if you can forward your email to them.  There is a lot of confusion right now.  But they will track down the right answer for you. 

[later]

3 hours ago, notmyrealnameoremail said:

is the 14th the test sailing?

Test cruise is August 1st to the 3rd