wowzz Posted June 23, 2021 #251 Share Posted June 23, 2021 16 minutes ago, No pager thank you said: The refund will be back to your method of original payment. The process is smoother (mostly) for direct bookings. So different to the original system, when cheques were sent out, even if you paid by cc ? Link to comment Share on other sites More sharing options...
Rare ToxM Posted June 23, 2021 Author #252 Share Posted June 23, 2021 1 hour ago, No pager thank you said: Good news is that the timelines around refunds do appear to have improved from the first lockdown (famous last words)... Now, even on P&O's terms, they have an automated system for refund processing and additional staffing, so my expectation will be around 14 days (reference the package tour regulations). The cancellation invoices are coming out much more quickly now (i.e., I had mine before the refund request). Bad news is that there appears to be no rhyme nor reason to the order (i.e., it's not by ship, itinerary, amount, cabin grade or anything else). To the best of my knowledge, it is simply when the form is processed by the team collecting them. From experience, there is zero appreciation by customer services about any delays, however long they are, or however badly they mess up. So it's a question of patience, and if you do get fed up, remember to use the number to book a new cruise to check on progress. The refund will be back to your method of original payment. The process is smoother (mostly) for direct bookings. In fairness, although delays of four months or more were known in the first batch, I have heard of more recent cancellations receiving refunds within 2-4 weeks. The issue is that this is the largest block of en masse cancellations P&O have done, so volume will be an issue. But fingers crossed for you (and me!) that it won't be as silly as it was in March 2020. Good info, thank you. Will keep the board updated as to progress 🙂 Link to comment Share on other sites More sharing options...
No pager thank you Posted June 24, 2021 #253 Share Posted June 24, 2021 8 hours ago, wowzz said: So different to the original system, when cheques were sent out, even if you paid by cc ? I always received CC refunds and that's what appeared to be the case for most, although not all, of those complaining on the P&O Facebook page. This meant that I had to organise a refund of the positive balance on the CC to my current account in each case. I think (don't know) that cheques were sent out in some cases, for instance, where the CC number had expired between the point of the initial payment being made and the refund being required to be made, for direct bookings. Also, partly due to the chaos. However, most of the FAQs (including the ones relating to any purchases from "My P&O Cruises") indicate that the refund will be made back to the original payment method. Link to comment Share on other sites More sharing options...
wowzz Posted June 24, 2021 #254 Share Posted June 24, 2021 13 minutes ago, No pager thank you said: I think (don't know) that cheques were sent out in some cases, for instance, where the CC number had expired between the point of the initial payment being made and the refund being required to be made, for direct bookings Certainly not in my case (cheque received from P&O despite cc still being current) and many others on here also received cheques, despite having paid by cc. The whole re-payment process seemed a bit random. There was no apparent correlation between paying direct or via a TA. In my case, payment was made direct to P&O via a TA. That's not to say that this time around, the payment will not go back onto your cc, but historically that was not always the situation. Link to comment Share on other sites More sharing options...
Adawn47 Posted June 24, 2021 #255 Share Posted June 24, 2021 A little advice please. We cancelled our two cruises on Arcadia before P&O cancelled them, and moved the deposits to next October. One deposit was transfered across to the new booking, as I was told they could only use the one and the other would go through the finance department and be transfered to it later. Never having been in this situation, is this the usual procedure in this instance? Avril Link to comment Share on other sites More sharing options...
Bazrat Posted June 24, 2021 #256 Share Posted June 24, 2021 11 hours ago, downsmead said: They, and other cruise lines, have been doing this with payment 30 days before sailing, so it can be done. Like I said short term Link to comment Share on other sites More sharing options...
majortom10 Posted June 24, 2021 #257 Share Posted June 24, 2021 12 hours ago, wowzz said: So different to the original system, when cheques were sent out, even if you paid by cc ? Or even worse sending out a refund by cheque when paid by CC and then 2 days later send out a cheque for same amount meaning refunded twice which is what Cunard did. They then made it very difficult to reimburse one refund and cheque was never cashed and then demanded payment for double refund for a fee higher than the initial payment. Total fiasco by Cunard which by the way are the same staff who were dealing with P&O refunds. Link to comment Share on other sites More sharing options...
Bazrat Posted June 24, 2021 #258 Share Posted June 24, 2021 17 hours ago, terrierjohn said: If P&O are genuinely concerned about their customers, then until things stabilise and get back to some sort of normality, then I think 30 days should be standard. That should enable passengers to make a more reasoned decision about whether they are happy about the proposed cruise experience. Just throwing this one out there you book multiple cruises than you cancel the ones you don’t fancy 30days before, there are people on here who used to do that but in the past the company had more time to resell the cruise Link to comment Share on other sites More sharing options...
Rare ToxM Posted June 24, 2021 Author #259 Share Posted June 24, 2021 3 minutes ago, Bazrat said: Just throwing this one out there you book multiple cruises than you cancel the ones you don’t fancy 30days before, there are people on here who used to do that but in the past the company had more time to resell the cruise Ultra late cruise deals might be the way forward … conditions and rules are so liquid at this point and may continue to be so for a while. Link to comment Share on other sites More sharing options...
terrierjohn Posted June 24, 2021 #260 Share Posted June 24, 2021 7 hours ago, wowzz said: Certainly not in my case (cheque received from P&O despite cc still being current) and many others on here also received cheques, despite having paid by cc. The whole re-payment process seemed a bit random. There was no apparent correlation between paying direct or via a TA. In my case, payment was made direct to P&O via a TA. That's not to say that this time around, the payment will not go back onto your cc, but historically that was not always the situation. Perhaps P&O recognise your exalted status wowzz which would be why you received special treatment rather than the CC refund given to us plebs.😉 Link to comment Share on other sites More sharing options...
wowzz Posted June 24, 2021 #261 Share Posted June 24, 2021 7 minutes ago, terrierjohn said: Perhaps P&O recognise your exalted status wowzz which would be why you received special treatment rather than the CC refund given to us plebs.😉 Not that exalted John - I still had to wait 70 days for the cheque to arrive. Link to comment Share on other sites More sharing options...
jaydee6969 Posted June 24, 2021 #262 Share Posted June 24, 2021 I have just checked online with my CC, and my refund for our cancelled October Arcadia cruise booked way back in 2019 at launch, is showing as a pending credit already. More annoying is that the statement is due on the 25th, and could have gone towards my P&O excursion purchases. Link to comment Share on other sites More sharing options...
wowzz Posted June 24, 2021 #263 Share Posted June 24, 2021 42 minutes ago, jaydee6969 said: I have just checked online with my CC, and my refund for our cancelled October Arcadia cruise booked way back in 2019 at launch, is showing as a pending credit already. More annoying is that the statement is due on the 25th, and could have gone towards my P&O excursion purchases. That's pretty good from P&O - looks like they may have got the refund system running properly at last. They've had plenty of time to get it right! 1 Link to comment Share on other sites More sharing options...
bee-ess Posted June 25, 2021 #264 Share Posted June 25, 2021 Good to see a few Caribbean islands on the new Green LIst, a step in the right direction for the Caribbean season. 1 Link to comment Share on other sites More sharing options...
jaydee6969 Posted June 25, 2021 #265 Share Posted June 25, 2021 14 hours ago, wowzz said: That's pretty good from P&O - looks like they may have got the refund system running properly at last. They've had plenty of time to get it right! And today, our pre-booked excursions are all back on a CC too. Link to comment Share on other sites More sharing options...
Rare ToxM Posted June 25, 2021 Author #266 Share Posted June 25, 2021 My refund is starting to arrive… Good quick work P&O 2 Link to comment Share on other sites More sharing options...
Guest Posted June 25, 2021 #267 Share Posted June 25, 2021 Anyone on a fly cruise at the end of this year had their flight details yet? Link to comment Share on other sites More sharing options...
No pager thank you Posted June 25, 2021 #268 Share Posted June 25, 2021 29 minutes ago, ToxM said: My refund is starting to arrive… Good quick work P&O Same here, well 2 out of 3! Pleased that you didn't have to wait 1 1 Link to comment Share on other sites More sharing options...
bee-ess Posted June 25, 2021 #269 Share Posted June 25, 2021 59 minutes ago, Glitterati said: Anyone on a fly cruise at the end of this year had their flight details yet? We are due to fly out to Barbados on Jan 1st, haven't heard anything yet. However, strangely we do have a full set of excursions available to book, we aren't doing that yet though. Link to comment Share on other sites More sharing options...
Guest Posted June 25, 2021 #270 Share Posted June 25, 2021 1 minute ago, bee-ess said: We are due to fly out to Barbados on Jan 1st, haven't heard anything yet. However, strangely we do have a full set of excursions available to book, we aren't doing that yet though. Yeah I fly out 25th December! When we booked the Lady on the phone said it would be 6 months before instead of 8. Today is 6 months and there is nothing there yet! Makes me a bit uneasy! I can see excursions, but won’t book until nearer the time as they keep mentioning they will be adding more as you can’t go ashore alone Link to comment Share on other sites More sharing options...
wowzz Posted June 25, 2021 #271 Share Posted June 25, 2021 1 minute ago, Glitterati said: I can see excursions, but won’t book until nearer the time as they keep mentioning they will be adding more as you can’t go ashore alone Not sure that this will be the case by the end of the year. The US cruises that are resuming to the Caribbean shortly, are, IIRC, allowing independent shore visits. Link to comment Share on other sites More sharing options...
downsmead Posted June 25, 2021 #272 Share Posted June 25, 2021 No flights for our 19th November sailing when I last checked Link to comment Share on other sites More sharing options...
Bazrat Posted June 25, 2021 #273 Share Posted June 25, 2021 38 minutes ago, downsmead said: No flights for our 19th November sailing when I last checked I hope there are flights or we will have a long swim back 1 Link to comment Share on other sites More sharing options...
Rare silkworms Posted June 25, 2021 #274 Share Posted June 25, 2021 2 hours ago, Glitterati said: Anyone on a fly cruise at the end of this year had their flight details yet? No not yet updated, it’s says 8.00 am from Manchester but I think that is a generic time as it has always been there! however, I have booked some excursions now they are live. Have been trying to visit Virgin Gorda for years but each time the sea was too rough and it was cancelled, so fingers crossed for this time. Have also booked St Barts which is an island we have never visited (it does warn you on the excursion that everything is very expensive!) Why not join the roll call I started for Azura, we are going on a special 28 day cruise but the roll call encompasses both 14 day cruises. Terri Link to comment Share on other sites More sharing options...
downsmead Posted June 25, 2021 #275 Share Posted June 25, 2021 59 minutes ago, Bazrat said: I hope there are flights or we will have a long swim back 😂 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now