Cruise not showing in cruise planner

[King10Sooted]

Anyone else have a cruise they have booked not showing in the cruise planner today? Says I have 0 upcoming cruises. It was there last night. It is still a year out. 

 

If I try to add it back it says the reservation number is incorrect. 

[Mary&Jim]

 I have the same problem. I have two cruises scheduled for this year. Last night it showed one and today it says 0 cruises booked.

When my husband logged into his account it showed two cruises booked.

 

[EllaDuChien]

All four of mine are missing...guessing the crack IT team is on the case! 😂

[outtoseacruise]

26 of them vanished overnight on mine?

[jk04]

Yeah, I went in there this morning to see if the other issue was fixed of not being able to access Cruise Planner items.  All three of our cruises are missing.

[Big_G]

All my Royal and Celebrity are also missing. I called last night when the Celebrity disappeared without realizing my Royal reservations were gone too. Still not restored.

[sun_lovin!1]

17 minutes ago, King10Sooted said:

Anyone else have a cruise they have booked not showing in the cruise planner today? Says I have 0 upcoming cruises. It was there last night. It is still a year out. 

 

If I try to add it back it says the reservation number is incorrect. 

This exact thing is happening to me and my cruise is in December!  It's gone from my app too.  Doesn't even show as an available sailing on my ship!!

 

[Wilson]

Ready to make a few purchases…

[outtoseacruise]

Just checked for my Apex on Celebrity and that vanished also. 

[nelblu]

Same here, all of my 3 cruises gone.  Including my kids reserves (3) that were linked to my account.🤪

[EllaDuChien]

From Royal Caribbean on Twitter:

 

"@RoyalCaribbean

Good morning! All of my cruises are missing from the website and app. I am guessing there is some sort of glitch that y'all are working on?

@RoyalCaribbean

 

Replying to

@crabbymom

Hi, Rachel. Yes, our IT team is aware and we are currently working through these glitches at this time. We are advising guests they can still use Firefox as their browser as we’re seeing it work properly through there. -Sam"

[bouhunter]

Sounds like it's nothing to worry about 🙂

 

[Big_G]

4 minutes ago, EllaDuChien said:

From Royal Caribbean on Twitter:

 

"@RoyalCaribbean

Good morning! All of my cruises are missing from the website and app. I am guessing there is some sort of glitch that y'all are working on?

@RoyalCaribbean

 

Replying to

@crabbymom

Hi, Rachel. Yes, our IT team is aware and we are currently working through these glitches at this time. We are advising guests they can still use Firefox as their browser as we’re seeing it work properly through there. -Sam"

 

Just tried but no go.

[EllaDuChien]

2 minutes ago, Big_G said:

 

Just tried but no go.

 

Me too. Tried on Edge, Firefox, Opera and IE.  None worked for me.

[Wilson]

Working again using Chrome

[Big_G]

4 minutes ago, Wilson said:

Working again using Chrome

 

LOL...I got one cruise on both sites back. One on each to go.

[EllaDuChien]

Mine are back on both Chrome and the app. 

[LuCruise]

Same problem.  My Dec 2021 Anthem is not showing, but my other 5 are showing (including another Anthem one and another one in Dec).  Seems very random. Have tried in Chrome, Firefox and Microsoft Edge. This one is missing from the app too.

Edited July 23, 2021 by LuCruise

[baldilocks]

There was a global network problem about 48 hours ago affecting Google, Facebook and many more systems. This might be the culprit in this whole thing. Probably, the IT guys are trying to restore the system at this time. Patience will be in order for the 24 to 48 hours.

[Vera/Lee]

My cruises are still there, it's just my royal up bid that "sailed away".

[nelblu]

2 minutes ago, Vera/Lee said:

My cruises are still there, it's just my royal up bid that "sailed away".

👍

[cruisegirl1976]

mine is still missing 😞

[dasi11]

I have my cruises missing too!  I have two booked and nothing is listed.  One in October and one in December.

[Floater4life]

Make sure you log out then go back in. This happens with them.  Their systems are poor.

[sixbirches]

My app works fine! But not on the computer website. Oh well. I’m sure it will get straightened out. Their website has never been reliable.