Guest BigRoger Posted August 4, 2021 #126 Share Posted August 4, 2021 I think it’s fair to say that this ‘announcement’ has been pretty much a SNAFU…. I don’t think it’s totally by accident that given how rushed it’s been, given the lack of clarity, no cancellation emails, sailings still on sale that they’ve announced are cancelled etc etc that……. RC have their investment analysts call today… this smacks of trying to get all good and bad news out there before this call regardless of the impact on guests….. for Bayley to ‘communicate’ this by attaching the RC Blog item to his FB page just says what a shambles this has been…. Not impressive corporate performance but will be spun as ‘look what a brilliant job we are doing….’ Today. Link to comment Share on other sites More sharing options...
Guest BigRoger Posted August 4, 2021 #127 Share Posted August 4, 2021 1 hour ago, Jimbo said: Funny Biker, post# 2 said the same thing but you didn't drill him..........Just saying? Love it…..maybe it was a repeat offence issue? But if in doubt rat out another eh? Biker always entertaining with his sunny disposition…… Link to comment Share on other sites More sharing options...
Captain Billy Bob Posted August 4, 2021 #128 Share Posted August 4, 2021 Received this morning from RC: Dear Guest, We’ve been diligently working to prepare for our Royal Comeback. It’s taken months of planning and coordinating to get up and running - from activating new homeports and communicating with local governments and authorities, to ensuring our new protocols maintain your wellbeing with our Healthy Sail Panel. Our original plan for Anthem of the Seas was to begin offering sailings to Spain, Portugal, and the Canary Islands beginning September 2021. However, we’ve decided to extend our British Isles cruise program on Anthem of the Seas. Unfortunately, this means your sailing has been cancelled. We know how much time and effort go into planning your vacation and apologize for any inconvenience caused by this change. Below, we’ve outlined your options along with a few additional details. Of course they wait until after final payment to make the announcement. We have three more cruises booked and at this point we just want our deposits back. Not cruising again until RC gets their act together. Terrible way to treat customers by RC. Link to comment Share on other sites More sharing options...
2ndgencruiser Posted August 4, 2021 #129 Share Posted August 4, 2021 SO SAD. Now it will be over 2 years since our last cruise. I received the email last night, then verified the cancellation on their website. I'm concerned about the RC company in general. How can they survive like this? Link to comment Share on other sites More sharing options...
Jimbo Posted August 4, 2021 #130 Share Posted August 4, 2021 5 minutes ago, BigRoger said: Love it…..maybe it was a repeat offence issue? But if in doubt rat out another eh? Biker always entertaining with his sunny disposition…… Sorry not enough rah-rah for you like others. Link to comment Share on other sites More sharing options...
Guest BigRoger Posted August 4, 2021 #131 Share Posted August 4, 2021 5 minutes ago, Jimbo said: Sorry not enough rah-rah for you like others. Yep all good…. Have a great day matey…. Will buy you a beer one day…. If it makes you happier! Link to comment Share on other sites More sharing options...
Jimbo Posted August 4, 2021 #132 Share Posted August 4, 2021 Anyone have it handy? TIA ,What the phone number and option number at Royal to get a copy of a confirmation of a booking? Link to comment Share on other sites More sharing options...
dominicr Posted August 4, 2021 #133 Share Posted August 4, 2021 21 minutes ago, 2ndgencruiser said: SO SAD. Now it will be over 2 years since our last cruise. I received the email last night, then verified the cancellation on their website. I'm concerned about the RC company in general. How can they survive like this? easy to survive when you commit fraud by taking final payment when you know the boat won’t sail. Link to comment Share on other sites More sharing options...
TheSweetPotatoQueen Posted August 4, 2021 #134 Share Posted August 4, 2021 (edited) 44 minutes ago, Jimbo said: Anyone have it handy? TIA ,What the phone number and option number at Royal to get a copy of a confirmation of a booking? It's 866-562-7625 and use options 4,2,1 You will need your Booking ID # Edited August 4, 2021 by TheSweetPotatoQueen 1 Link to comment Share on other sites More sharing options...
cublet Posted August 4, 2021 #135 Share Posted August 4, 2021 Hello, This side of the pond there is no L&S option so it's a case of go with it or cancel. I'm going to cancel three and await details on 9th October before I decide what to do re 2nd October. Regards Cublet Link to comment Share on other sites More sharing options...
Jimbo Posted August 4, 2021 #136 Share Posted August 4, 2021 (edited) 1 hour ago, Ourusualbeach said: None of this has changed from previous cancellations. 125% on new money only...not on top of FCC's applied. Goodwill, redeployment and next cruise OBC can be moved to another reservation (it does not automatically carry over) This would be our first FCC, so all of this is New Money, cruise was totally paid off, so this would be an extra $600 to use, which we could put toward our Europe Cruise in September 2022.............Plus having the extra OBC to put on that cruise will help also I assume that FCC is good to aleast the end of September 2022? Edited August 4, 2021 by Jimbo 1 Link to comment Share on other sites More sharing options...
cublet Posted August 4, 2021 #137 Share Posted August 4, 2021 24 minutes ago, cublet said: Hello, This side of the pond there is no L&S option so it's a case of go with it or cancel. I'm going to cancel three and await details on 9th October before I decide what to do re 2nd October. Regards Cublet Hello, There's no cancel for an FCC here either. Regards Cublet Link to comment Share on other sites More sharing options...
Ken at the beach Posted August 4, 2021 Author #138 Share Posted August 4, 2021 2 minutes ago, Jimbo said: This would be our first FCC, so all of this is New Money, cruise was totally paid off, so this would be an extra $600 to use, which we could put toward our Europe Cruise in September 2022.............Plus having the extra OBC to put on that cruise will help also I assume that FCC is good to aleast the end of September 2022? Apply by April 30 and sail by Sept 30. You would be good to go. 1 Link to comment Share on other sites More sharing options...
Ken at the beach Posted August 4, 2021 Author #139 Share Posted August 4, 2021 27 minutes ago, cublet said: Hello, This side of the pond there is no L&S option so it's a case of go with it or cancel. I'm going to cancel three and await details on 9th October before I decide what to do re 2nd October. Regards Cublet Just to clarify, you are still eligible for any sailings that qualify for a lift and shift it's just your particular sailing that does to qualify. The folks on the other side of the pond have the same options as those of us on this side. Link to comment Share on other sites More sharing options...
irishgal432 Posted August 4, 2021 #140 Share Posted August 4, 2021 Just now, Ourusualbeach said: Just to clarify, you are still eligible for any sailings that qualify for a lift and shift it's just your particular sailing that does to qualify. The folks on the other side of the pond have the same options as those of us on this side. I'm on this sailing from an old l/s from the President's Cruise. This Anthem isnt a cancellation, only an itinerary change, therefore they are allowing only refunds, no fcc or l/s. Wish they would l/s my husband isnt thrilled about northern england in September. Link to comment Share on other sites More sharing options...
Ken at the beach Posted August 4, 2021 Author #141 Share Posted August 4, 2021 (edited) 3 minutes ago, irishgal432 said: I'm on this sailing from an old l/s from the President's Cruise. This Anthem isnt a cancellation, only an itinerary change, therefore they are allowing only refunds, no fcc or l/s. Wish they would l/s my husband isnt thrilled about northern england in September. That explains it and they would only allow the same options if this situation took place out of the US. The poster made it sound like the residents of the UK were getting a bad deal compared to others. I've never seen a L&S offered for itinerary changes although it would be a nice option if perhaps they changed more than 2 ports. Thanks Edited August 4, 2021 by Ourusualbeach Link to comment Share on other sites More sharing options...
ryano Posted August 4, 2021 #142 Share Posted August 4, 2021 (edited) 1 hour ago, 2ndgencruiser said: SO SAD. Now it will be over 2 years since our last cruise. I received the email last night, then verified the cancellation on their website. I'm concerned about the RC company in general. How can they survive like this? My last one was October 2017 😂 booked Harmony for 2018 and hurricane Dorian happened. Took the FCC, and booked Ovation Alaska for 2020 and COVID happened. Lifted and shifted to September 10 2021. Crossing my fingers for 36 more days. Edited August 4, 2021 by ryano 1 Link to comment Share on other sites More sharing options...
irishgal432 Posted August 4, 2021 #143 Share Posted August 4, 2021 4 minutes ago, Ourusualbeach said: That explains it and they would only allow the same options if this situation took place out of the US. The poster made it sound like the residents of the UK were getting a bad deal compared to others. I've never seen a L&S offered for itinerary changes although it would be a nice option if perhaps they changed more than 2 ports. Thanks Yes, its like changing a Bahamas to a NE in November, complelty different. The prices are half of what I had my GL for. They did say they will refund the difference if we decide to stay. 1 Link to comment Share on other sites More sharing options...
goldfish65 Posted August 4, 2021 #144 Share Posted August 4, 2021 Sigh...so much time seemingly wasted, dream to cross an ocean started Jan 2019, 4/22sailing just cancelled, lift n shift to 2023? Link to comment Share on other sites More sharing options...
*helena* Posted August 4, 2021 #145 Share Posted August 4, 2021 1 hour ago, cublet said: Hello, There's no cancel for an FCC here either. Regards Cublet Link to comment Share on other sites More sharing options...
*helena* Posted August 4, 2021 #146 Share Posted August 4, 2021 Just now, *helena* said: The last two comments you made are not correct... We have used L & S for two cruises and if you look at the RCG UK booking page CWC you will see the FCC is offered. Just now, *helena* said: Link to comment Share on other sites More sharing options...
RFerrington Posted August 4, 2021 #147 Share Posted August 4, 2021 11 hours ago, Old Fart Cruisers said: After nearly three hours on the phone bouncing around different departments, the casino assured me that our Vision B2B casino comps would both be put back into our available comps within two day and will be good until March 31st. And expiration date might be extended again, but that will be determined later. That's great news. They told me they would reinstate my offer as well. I sure hope it's the same offer. The ones I've been getting recently have been useless. All short cruises on ships I don't want to be on ! Link to comment Share on other sites More sharing options...
Midwestgal Posted August 4, 2021 #148 Share Posted August 4, 2021 Cruising seems to have become to troublesome for me. No test, now yes test , canceled now moved…….😩 I’ll just take the deposit loss and think about cruising in 2023 or use it for May 2022 just in case things become less complicated. Vacation should be fun and it’s now just a pain! 2 Link to comment Share on other sites More sharing options...
Guest BigRoger Posted August 4, 2021 #149 Share Posted August 4, 2021 Just a quick one if I may…. Has anyone on the Harmony TA received a cancellation email as yet please? Just interested, we’ve received nothing and are interested to see if they offer L&S…. Thanks in advance Link to comment Share on other sites More sharing options...
Ken at the beach Posted August 4, 2021 Author #150 Share Posted August 4, 2021 (edited) 16 minutes ago, BigRoger said: Just a quick one if I may…. Has anyone on the Harmony TA received a cancellation email as yet please? Just interested, we’ve received nothing and are interested to see if they offer L&S…. Thanks in advance Nothing...it is still for sale on the website. I have asked my account manager at Royal to clarify, also asked on the TA webinar now and I'm on hold dealing with supervisors on another issue and I have asked them....hopefully I can get some clarification All the other letters were generic and applied equally to all the other cancellations. same ship, embarkation port, itinerary length and +/- 2 weeks. Not sure there will be a L&S offer if it is cancelled. Hopefully I am wrong but the only thing I could see would be Allure. Edited August 4, 2021 by Ourusualbeach Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now