After winning a cruise the worst case happened and positive covid test. Not a good outcome!

[Bloodgem]

18 hours ago, Kev_lyndsey said:

Yes but my gripe is how we are treated differently to paying customers.  

 

So all good for rescheduling if paying but not if the cruise was won.  Especially as this comp was aimed at people that more or less everyone  would regard as deserving of it through these times.

The rules of the competition were clear.

 At least your wife had a chance to enter the competition. What about all the other key workers, who were also endangering their lives, who were not allowed to enter the competition because they do not work for the NHS or the emergency services.

 

I know my post will be unpopular but I'm getting fed up with the winners complaining about this competition. These are just some of the complaints I have read:

• RCI are making me pay for our 3rd child (Prizes shall consist of a 4-night Ocean Getaways cruise for up to two adults and two children sharing a stateroom)
• I can't get time off work and RCI won't let me change dates (cruises departed on July 7, 2021 and July 11, 2021).
• I'm having to pay for alcohol.
• I'm having to take my kids out of school, which I don't think is right and RCI won't let me change the date of my cruise.

Again, I know my post will be unpopular but at least the NHS and emergency service worker had a chance to win a free cruise other key worker did not.

 

[John&LaLa]

12 hours ago, Sunshine3601 said:

The op you responded to was not a casino cruise, it was a free cruise for healthcare worker prize in the UK.

 

Correct, just pointing out that other free cruises may not be replaced. Hardly the same as a cruise that was actually paid for

[Sunshine3601]

29 minutes ago, John&LaLa said:

 

Correct, just pointing out that other free cruises may not be replaced. Hardly the same as a cruise that was actually paid for

Yes, very true.  I lost several casino comps last year.

[Kev_lyndsey]

46 minutes ago, Sunshine3601 said:

Yes, very true.  I lost several casino comps last year.

Excuse my ignorance but what is a casino comp? Seem very popular

[Biker19]

2 minutes ago, Kev_lyndsey said:

Excuse my ignorance but what is a casino comp? Seem very popular

You donate a large sum of money to the casino and in turn they provide some  "complimentary" cruises.

Edited August 10, 2021 by Biker19

[Kev_lyndsey]

1 minute ago, Biker19 said:

You donate a large sum of money to the casino and in turn they provide some  "complimentary" cruises.

So basically a casino whale is offered a complementary cruise?  Fair enough, hardly the same as winning a competition is it.  

[Biker19]

2 minutes ago, Kev_lyndsey said:

Fair enough, hardly the same as winning a competition is it.  

CC threads ebb and flow in and out of the topic at hand.

[John&LaLa]

32 minutes ago, Kev_lyndsey said:

So basically a casino whale is offered a complementary cruise?  Fair enough, hardly the same as winning a competition is it.  

 

Well, neither were 'officially' paid for😉

[John&LaLa]

29 minutes ago, Biker19 said:

CC threads ebb and flow in and out of the topic at hand.

 

The OP questioned why free cruises were treated differently. I added context😇

[JupiterTwo]

The question I have is simply this:

 

If the OP entered a contest assuming a specific sail date and then RCI changed that date to a future date that is no longer workable for the OP (but satisfies a business concern for RCI), hasn't RCI changed the rules ex post facto? 

 

Doesn't the OP have any recourse on a possible "bait and switch" by entering a contest with a specific advertised sail date and then being told that the actual sail date will be different after the OP won the contest and can no longer sail on the changed date?

 

Steve

[LadyShiva]

14 minutes ago, JupiterTwo said:

The question I have is simply this:

 

If the OP entered a contest assuming a specific sail date and then RCI changed that date to a future date that is no longer workable for the OP (but satisfies a business concern for RCI), hasn't RCI changed the rules ex post facto? 

 

Doesn't the OP have any recourse on a possible "bait and switch" by entering a contest with a specific advertised sail date and then being told that the actual sail date will be different after the OP won the contest and can no longer sail on the changed date?

 

Steve

No.  The rules allowed <the giver of free stuff> the flexibility to change to meet the needs of giving said free stuff.

 

This whole thread is taking on the air of sour grapes due to a loss of ability to take advantage of a good will offer.  BecciBoo... No, I don't support the OP in their quest to FORCE RCI to give them free stuff.  I find it tacky that we're reviewing legal terms in an effort to compel RCI to "make OP whole" for an offer the OP cannot now take advantage of due to illness.  It truly sucks that the OP wasn't able to take advantage of RCI due to coming down with Covid, but let's not do a whole full court press on RCI to compel RCI to move an expired coupon to another date, another ship, etc.

 

This situation sucks, but this thread's turn to enforce an expired coupon via social media enforcement is tacky in the extreme.  If someone was no longer able to pick up a free couch from my house, the idea they could hold me in violation of a verbal commitment (due to giving the couch to someone who could pick up the couch that day) is very offensive.

 

(and yes, all the puns were intentional)

Edited August 10, 2021 by LadyShiva

[Sillyjilly]

17 hours ago, John&amp;LaLa said:

 

Could it have been the annual tier level cruise. You can move those

No. It was a free casino cruise. It was cancelled last year and she had a time limit in which she could rebook it.

She did upgrade to a suite. Maybe that's why?

[John&LaLa]

2 hours ago, JupiterTwo said:

The question I have is simply this:

 

If the OP entered a contest assuming a specific sail date and then RCI changed that date to a future date that is no longer workable for the OP (but satisfies a business concern for RCI), hasn't RCI changed the rules ex post facto? 

 

Doesn't the OP have any recourse on a possible "bait and switch" by entering a contest with a specific advertised sail date and then being told that the actual sail date will be different after the OP won the contest and can no longer sail on the changed date?

 

Steve

 

OP 'jumped at the chance' to change the date, then they got Covid and couldn'tboard. Bad luck

[billslowsky]

2 hours ago, JupiterTwo said:

Doesn't the OP have any recourse on a possible "bait and switch" by entering a contest with a specific advertised sail date and then being told that the actual sail date will be different after the OP won the contest and can no longer sail on the changed date?

 

That's not what happened.  They accepted an offer to change the date.  They weren't forced.

[billslowsky]

9 hours ago, ChC said:

Also, you could do a crowed funding for a paid cruise as a finger gesture to RCL. Tell the story and background and let others know why you are asking for funding. That would also attract interests from media and get reported.

Donating thousands of dollars to Royal will make them change their ways for sure!

 

How much are you going to commit?

[JupiterTwo]

44 minutes ago, billslowsky said:

That's not what happened.  They accepted an offer to change the date.  They weren't forced.

If the OP's version is true, somebody would have been forced since RCI oversold the sailings that were a part of the contest. Either that, or a paying customer would have been canceled to make room for the contest winners.

 

So, yeah, somebody would have had to accept a change to their date, if not the OP.

[Kev_lyndsey]

3 hours ago, John&amp;LaLa said:

 

OP 'jumped at the chance' to change the date, then they got Covid and couldn'tboard. Bad luck

 

If you must know we took the other dates as they were in the school holidays and meant not taking my kids out of school.  

 

 

 

[BSocial]

6 hours ago, Biker19 said:

CC threads ebb and flow in and out of the topic at hand.

Post of the Day!   You have a way with words, Biker. 
 

[mayleeman]

I have sympathy for the OP 's situation, but unfortunately, sometimes bad luck happens. Olympic athletes get disqualified because of their country's committee getting paperwork wrong; people get sick and miss a job interview they had been seeking for months; all 4 possible Denver Bronco quarterbacks get together in a small room and they are all kept out of a game b/c of covid, resulting in a QB starter who hadn't played the position since HS.... Timing is everything.

 

The major consideration for RCL is that they likely knew some people would miss the cruise. They could have created an alternative but didn't. Would I have? Probably, but I am not their bean counter. 

 

(The ironic thing about this is that finally, at long last, it is not Americans suing just because they are disappointed about something.)

Edited August 10, 2021 by mayleeman

[John&LaLa]

31 minutes ago, Kev_lyndsey said:

 

If you must know we took the other dates as they were in the school holidays and meant not taking my kids out of school.  

 

 

Understand, just clarifying the change of date comment 

[billslowsky]

3 hours ago, JupiterTwo said:

If the OP's version is true, somebody would have been forced since RCI oversold the sailings that were a part of the contest. Either that, or a paying customer would have been canceled to make room for the contest winners.

 

So, yeah, somebody would have had to accept a change to their date, if not the OP.

They weren't forced, and had they not taken the offer someone else might have accepted the longer cruise and not had to skip it.  And enjoyed it.  The OP even said that had they stayed with the original cruise they probably would have been fine.

 

Now they're disappointed, who wouldn't be, but thinking they should be accommodated is not realistic.

[Kev_lyndsey]

Some people here really not showing much compassion.  A great advert for the cruising industry!  I have never cruised before and as i have a young family and the costs of cruising isnt exactly cheap, this opportunity was really appreciated and as you can guess very much welcomed in these times.   

 

All i can say is if this does happen i hope to meet lovely people like becciboo and im not put off for life by some of the other bitter individuals that have commented on this thread.  Maybe the thought of people who normally struggle to afford this experience sharing the ship with them is the real concern.

[kernow]

50 minutes ago, Kev_lyndsey said:

Some people here really not showing much compassion.  A great advert for the cruising industry!  I have never cruised before and as i have a young family and the costs of cruising isnt exactly cheap, this opportunity was really appreciated and as you can guess very much welcomed in these times.   

 

All i can say is if this does happen i hope to meet lovely people like becciboo and im not put off for life by some of the other bitter individuals that have commented on this thread.  Maybe the thought of people who normally struggle to afford this experience sharing the ship with them is the real concern.

Have you tried contacting Michael Bayley's office yourself. Not saying it will get you the answer you want but at least you will get a final answer from the top.

[billslowsky]

57 minutes ago, Kev_lyndsey said:

All i can say is if this does happen i hope to meet lovely people like becciboo and im not put off for life by some of the other bitter individuals that have commented on this thread.  Maybe the thought of people who normally struggle to afford this experience sharing the ship with them is the real concern.

Or just maybe people don't think you've been mistreated by Royal.

[Bloodgem]

It's unfortunate that your 1st cruise has been cancelled due to you testing positive for covid but when your wife entered the competition she agreed to the T&C's.

 

Yes it would be nice if Royal would allow you to reschedule your cruise but they don't have to under the T&C's of the competition. 

 

I and many of my colleagues did not bother to enter the competition because of the T&C's.

If Royal had allowed the winners to pick the date of their cruises we would have entered but the T&C's were clear. You had to take the cruise Royal offered you and if you could not then you lost the prize.