Impossible to log into account on mobile phone

[madmedic]

Hi since recently returning from my last cruise I have not been able to access my Celebrity account on my phone only on my laptop. I have checked that I have logged off from the laptop and have even deleted the app from my phone, but no luck. Are there any technical gurus out there that can help? It's driving me mad! 😡

[ATXBecky]

Try uninstalling app, then reinstall and sign back on I have done this with other apps and seems to work. sometimes just turning your phone off then back on works too. Good luck.

[madmedic]

1 hour ago, ATXBecky said:

Try uninstalling app, then reinstall and sign back on I have done this with other apps and seems to work. sometimes just turning your phone off then back on works too. Good luck.

Thanks I tried that but the app works and the account still doesn't log in. 

[Jim_Iain]

Curious what type of Phone are you using?     I had a glitch like that last week   When logging in after and upgrade it would just keep spininning with the mixing drinks etc etc... I had to do a force close of X app.     I also did a hard boot on my IPhone and afterward it worked fine again.

Edited August 10, 2021 by Jim_Iain