Royal eDocs

[baldilocks]

When I went on my reservation for Allure 8/31/21, I clicked on eDocs1. All I got was some Royal heading an opportunity for onboard booking discount and my luggage tag. There seem to be a lot of blank pages or pages with an outline something? Any comments or help. Thanks.

[Sianli]

7 minutes ago, baldilocks said:

When I went on my reservation for Allure 8/31/21, I clicked on eDocs1. All I got was some Royal heading an opportunity for onboard booking discount and my luggage tag. There seem to be a lot of blank pages or pages with an outline something? Any comments or help. Thanks.

Which date?

[footzz]

 8/31/21? Hasn't that ship sailed?

[njkruzer]

We have edocs for the October 9th Anthem sailing, which we cancelled August 9th after Royal changed it from an 11 nt  Canary Islands to a 6 nt British Isles. Received some of our money back more than 3 weeks ago but Royal still owes us about 1/3 of what we paid.

[Coralc]

1 hour ago, njkruzer said:

We have edocs for the October 9th Anthem sailing, which we cancelled August 9th after Royal changed it from an 11 nt  Canary Islands to a 6 nt British Isles. Received some of our money back more than 3 weeks ago but Royal still owes us about 1/3 of what we paid.

They still owe us money too, for their cancellation of a different cruise. It is difficult to track, with all the odd amounts...but we are $203 short. Standard answer, 30-45 business days. It is not a huge amount of money, but it is our money. 

[njkruzer]

7 minutes ago, Coralc said:

They still owe us money too, for their cancellation of a different cruise. It is difficult to track, with all the odd amounts...but we are $203 short. Standard answer, 30-45 business days. It is not a huge amount of money, but it is our money. 

They owe us $1200+! And yes they say 30-45 days.

[baldilocks]

Sorry. Wrong date....10/31/21.

[cublet]

Hello,

 

I reported this on two of my roll calls on Anthem in September and October out of Southampton.

 

When it comes to IT issues, nothing surprises me.

 

Regards,

 

Cublet

[The sea calls my name]

 I am a TA and I also have a personal sailing on October 31. When I went into Cruising Power to check on my E-Docs, they are still not available. I asked my Strategic Account Manager about this and she said that is not unusual right now. Look closer to 30 days out.