baldilocks Posted September 10, 2021 #1 Share Posted September 10, 2021 When I went on my reservation for Allure 8/31/21, I clicked on eDocs1. All I got was some Royal heading an opportunity for onboard booking discount and my luggage tag. There seem to be a lot of blank pages or pages with an outline something? Any comments or help. Thanks. Link to comment Share on other sites More sharing options...
Sianli Posted September 10, 2021 #2 Share Posted September 10, 2021 7 minutes ago, baldilocks said: When I went on my reservation for Allure 8/31/21, I clicked on eDocs1. All I got was some Royal heading an opportunity for onboard booking discount and my luggage tag. There seem to be a lot of blank pages or pages with an outline something? Any comments or help. Thanks. Which date? Link to comment Share on other sites More sharing options...
footzz Posted September 10, 2021 #3 Share Posted September 10, 2021 8/31/21? Hasn't that ship sailed? Link to comment Share on other sites More sharing options...
njkruzer Posted September 11, 2021 #4 Share Posted September 11, 2021 We have edocs for the October 9th Anthem sailing, which we cancelled August 9th after Royal changed it from an 11 nt Canary Islands to a 6 nt British Isles. Received some of our money back more than 3 weeks ago but Royal still owes us about 1/3 of what we paid. 1 Link to comment Share on other sites More sharing options...
Coralc Posted September 11, 2021 #5 Share Posted September 11, 2021 1 hour ago, njkruzer said: We have edocs for the October 9th Anthem sailing, which we cancelled August 9th after Royal changed it from an 11 nt Canary Islands to a 6 nt British Isles. Received some of our money back more than 3 weeks ago but Royal still owes us about 1/3 of what we paid. They still owe us money too, for their cancellation of a different cruise. It is difficult to track, with all the odd amounts...but we are $203 short. Standard answer, 30-45 business days. It is not a huge amount of money, but it is our money. Link to comment Share on other sites More sharing options...
njkruzer Posted September 11, 2021 #6 Share Posted September 11, 2021 7 minutes ago, Coralc said: They still owe us money too, for their cancellation of a different cruise. It is difficult to track, with all the odd amounts...but we are $203 short. Standard answer, 30-45 business days. It is not a huge amount of money, but it is our money. They owe us $1200+! And yes they say 30-45 days. 1 Link to comment Share on other sites More sharing options...
baldilocks Posted September 11, 2021 Author #7 Share Posted September 11, 2021 Sorry. Wrong date....10/31/21. Link to comment Share on other sites More sharing options...
cublet Posted September 11, 2021 #8 Share Posted September 11, 2021 Hello, I reported this on two of my roll calls on Anthem in September and October out of Southampton. When it comes to IT issues, nothing surprises me. Regards, Cublet Link to comment Share on other sites More sharing options...
The sea calls my name Posted September 11, 2021 #9 Share Posted September 11, 2021 I am a TA and I also have a personal sailing on October 31. When I went into Cruising Power to check on my E-Docs, they are still not available. I asked my Strategic Account Manager about this and she said that is not unusual right now. Look closer to 30 days out. 1 Link to comment Share on other sites More sharing options...
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