How long does it take to get a refund for a cruise you cancelled

[kearney]

Back in early August, when Royal changed protocol for sailings out of Nassau...to require masking... we received a notice that if we wanted to cancel that we would be able to get a full refund (vs future credit). I decided to take advantage of this and I called and cancelled. The confirmed that I would get a full refund..including airfare.  It has been just about 60 days since I cancelled... I did get port charges back and $400 that does not tie to excursions and dining packages we cancelled..nor does it cover airfare.... so not sure what that small portion is for. I am wondering how long it usually takes for a full refund... Any experience out there with this?

[Coralc]

You probably will have to call them again. 

 

I know we will. Our refund is $203 short. They said 30 to 45 business days after the first phone call. 

Edited October 6, 2021 by Coralc

[Vibe]

When you are paying Royal Caribbean, the charge goes through immediately, when it comes to getting a refund, you are lucky if it only takes 30 - 45 days. 

[Cigar King]

It took us ~8 months to finally get the refunds and FCC's properly issued.  I assume we're an outlier, but, at least here, others have reported longer waits.

[njkruzer]

The amounts that come back don't match to specific charges.  Keep track and eventually it will total the full amount. And yes call again. 

[kearney]

This does tell me that there is a cash flow issue..which is understandable given the situation. I do understand...however... it gives me pause to purchase packages and excursions far in advance. I have three other cruises booked with Celebrity..their sister line... so far I have not looked at any extras... I want to wait until I get this cash back. I don't want to have too much sitting out there when it could be working for me.