Mrs Miggins Posted October 27, 2021 #1 Share Posted October 27, 2021 Sorry to go back to this ongoing saga but just thought I would let those that have not received communications from Azamara that they may have dropped off the list again. This was highlighted to me because I have not received recent surveys discussed on CC. I was advised to check our status with Azamara. Received a reply today to say that we were "not set up to receive Azamara emails" and that our accounts have been updated. I was pleased to receive a reply from the Wichita Kansas Sales and Service Center and hope that this fairly trivial problem has now been solved. 3 Link to comment Share on other sites More sharing options...
marinaro44 Posted October 27, 2021 #2 Share Posted October 27, 2021 Thanks for the reminder. Emailed Loyalty this morning and just received a nice response that included this: "As requested, I have updated both loyalty accounts to start receiving Azamara emails and surveys." 1 Link to comment Share on other sites More sharing options...
clojacks Posted October 27, 2021 #3 Share Posted October 27, 2021 About 5 months ago, I informed Azamara that I was getting zero correspondence from them. Some of you may see this is a massive positive, but I want to know that I am NOT supposed to be receiving anything regarding 2 cruises I have booked with them. I received an email at that time, that they would follow up "with their vendors". I heard absolutely zero in the ensuing 5 months and decided to email the Loyalty department again a week ago, and as of today, haven't even heard back from them. I use a generic gmail account, so I highly highly doubt they are being blocked from getting to me because of that. This has happened to us before from another cruise line, AND a large cruise consolidator that we use. I'm totally befuddled by what is going on? Link to comment Share on other sites More sharing options...
tiggertom Posted October 28, 2021 #4 Share Posted October 28, 2021 I didn’t receive emails for a number of years and every few months I would contact someone different but I persevered with Loyaltyambassador@azamara.com and dealt with Sandra and now I get emails from Azamara. 1 Link to comment Share on other sites More sharing options...
NC&KY Posted November 8, 2021 #5 Share Posted November 8, 2021 Still having trouble here. Does anyone have a phone number? Emails don't seem to be jarring the door open. Link to comment Share on other sites More sharing options...
clojacks Posted November 8, 2021 #6 Share Posted November 8, 2021 1 hour ago, NC&KY said: Still having trouble here. Does anyone have a phone number? Emails don't seem to be jarring the door open. Me too....I just emailed them again, and posted a Tweet to them at their Twitter account. No response yet, but it is in the last few minutes. My concern is, that with a trip coming up this next summer, and with COVID protocols in place restricting US passengers who are not in possession of a Digital COVID vaccine confirmation, which the US doesn't use yet, I would like to be on top of what we are looking at. I'm at a point...8 months out...where I would routinely be looking and booking flights. But not under these conditions. Link to comment Share on other sites More sharing options...
tiggertom Posted November 8, 2021 #7 Share Posted November 8, 2021 (edited) This is who I dealt with, no telephone number given, persevere, as I had to do but it works SANDRA PENARANDA | LOYALTY AMBASSADOR Miami, FL 33132 | AZAMARA® Email | loyaltyambassador@azamara.com Edited November 8, 2021 by tiggertom Spelling 1 Link to comment Share on other sites More sharing options...
TeaBag Posted November 10, 2021 #8 Share Posted November 10, 2021 I would like to be on their email list also but have not yet sailed with them so I don't know if they would be interested. I have 4 cruises booked the first of which is the same one clojacks is sailing on. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now