Please Try Again Later

[*Miss G*]

I haven’t been able to access my bookings all day.  Keep getting “We could not process your request at this time.”  I’ve tried my iPad, my iPhone, and my desktop.  Problem is we need to complete the mandatory health questionnaire.  Anyone else having problems logging into HAL?

[ger_77]

I've had issues all day, but my searching isn't urgent, while yours is.  Can you contact your TA to see if he/she can assist?

 

Smooth Sailing!  🙂🙂🙂

[*Miss G*]

Thank you, @ger_77.  Mostly I was curious to see if anyone else was experiencing the same, so you’ve confirmed it for me.  If they don’t have it fixed by tomorrow I shall join the rest of the throngs who can’t complete the questionnaire.  It will be interesting to see how they handle it.  Maybe we’ll go back to pieces of paper at the terminal!

[Florida_gal_50]

I’m not having any problems.  I’m using Crome on an iPad.

[*Miss G*]

Thank you, @Florida_gal_50.  I will give that a try.

[Florida_gal_50]

2 minutes ago, *Miss G* said:

Thank you, @Florida_gal_50.  I will give that a try.

Sorry, I spoke a little too soon.  I can sign in, I can search for cruises but I can’t bring up my cruises.  

[*Miss G*]

2 minutes ago, Florida_gal_50 said:

Sorry, I spoke a little too soon.  I can sign in, I can search for cruises but I can’t bring up my cruises.  

 

Yeah, I was just coming back to say it didn’t work.  Oh well.  Worth a try.

[Florida_gal_50]

Just now, *Miss G* said:

 

Yeah, I was just coming back to say it didn’t work.  Oh well.  Worth a try.

I hope it gets fixed for you soon.  Kinda important to get that done but clearly hal doesn’t think so 🙄.

[lderochi]

It was off and on all day. I would often connect after 2 or 3 refresh attempts

[shebag]

It was off all day yesterday as well, there was a note saying they were having technical difficulties, today I was able to get on.

[*Miss G*]

17 minutes ago, shebag said:

It was off all day yesterday as well, there was a note saying they were having technical difficulties, today I was able to get on.

 

That’s funny because I had no problems yesterday, but I do today.  I guess they fixed one thing and broke another.  lol

Edited December 10, 2021 by *Miss G*

[TXCruiser78660]

12 minutes ago, *Miss G* said:

 

That’s funny because I had no problems yesterday, but I do today.  I guess they fixed one thing and broke another.  lol

I was able to log in to my account and my bookings just now using Chrome.  Maybe try that .  Also the Navigator app is working for me.

[*Miss G*]

39 minutes ago, TXCruiser78660 said:

I was able to log in to my account and my bookings just now using Chrome.  Maybe try that .  Also the Navigator app is working for me.

 

Nothing.  ☹️

[dfish]

I am able to get in, but some of the information is missing from my itinerary.  They are no longer listing transfers, hotel, and air.

[TXCruiser78660]

9 minutes ago, *Miss G* said:

 

Nothing.  ☹️

I'm so sorry.  I hope HAL fixes the glitches ASAP for you.

[*Miss G*]

Success!… of sorts.  My husband was able to log in through Navigator on his Samsung phone and complete the questionnaire.  I got:

 

[*Miss G*]

Hmm.  I’m wondering if it’s a problem with multiple bookings?  He just had the one but I have two.

[nooligans]

My husband was using Firefox and the HAL site was messed up, but when he switched to Windows it was fine. I use Safari on my iPad and haven’t had a problem.  If you can, try different browsers. 

[fkfad]

I've had the same problem for a few days using both Chrome and Bing...  However, I was able to get to "Check-In" via the Navigator app on my iPhone.  

[Rowboat0924]

I have been experiencing the " no bookings found" and "we are unable to process your request at this time" across all my devices for two days now.  We also need to complete the health questionnaire 

Guess I'll call them.

[FlaMariner]

So just logged in and was good to go...Using Safari on my MacBook Air. 

 

Did you try going from the public page directly to "already booked" and then "check in"?  

 

(in the past, I've been unable to log in and go to check in but could go to check in directly from public page)

 

 

 

 

[Mary229]

I use Apple devices and often run into problems with the HAL website.  I have found that my Firefox browser consistently works on the site.  Now if they would just let me stay logged in.  

 

HAL just named a new Vice President of E-commerce.  Maybe they are starting to take web design seriously.  https://www.carnivalcorp.com/news-releases/news-release-details/holland-america-line-names-kacy-cole-vice-president-marketing-e

Edited December 11, 2021 by Mary229

[Rowboat0924]

1 hour ago, FlaMariner said:

So just logged in and was good to go...Using Safari on my MacBook Air. 

 

Did you try going from the public page directly to "already booked" and then "check in"?  

 

(in the past, I've been unable to log in and go to check in but could go to check in directly from public page)

 

 

 

 

yes, no luck

 

[doublebzz]

Has anyone had success with HAL "chat"?  I've been trying for two days without success.

[Mary229]

17 minutes ago, doublebzz said:

Has anyone had success with HAL "chat"?  I've been trying for two days without success.

I have but not recently