Who do I call? Shore Excursion Purchase never hit my Credit Card Account.

[emeraldcity]

I purchased a shore excursion and a soda package for a May sailing on Black Friday. It wasn't on my latest statement and I logged into my credit card account to see if it has since been added. Charges from my early December sailing are there, but still no shore excursion and soda package for May.

 

I have logged into my information for that particular cruise and the shore excursion is listed as being paid. The soda package is also there and says it's paid. Who do I contact to sort this out?

[cruiselvr04]

There’s another thread on this.  Several people had this happen to them.  Maybe someone more technical then me can link it for you.  
 

 

[Coralc]

1 hour ago, emeraldcity said:

I purchased a shore excursion and a soda package for a May sailing on Black Friday. It wasn't on my latest statement and I logged into my credit card account to see if it has since been added. Charges from my early December sailing are there, but still no shore excursion and soda package for May.

 

I have logged into my information for that particular cruise and the shore excursion is listed as being paid. The soda package is also there and says it's paid. Who do I contact to sort this out?

This thread about the problem is pretty long D. You are not the only one it happened too. Link: https://boards.cruisecritic.com/topic/2817074-black-friday-purchase-not-showing-on-credit-card/#comment-62247257

 

There doesn't appear to be a resolution, though. 

Edited December 21, 2021 by Coralc

[twins_to_alaska]

Mine finally hit the credit card yesterday.

[emeraldcity]

Thanks for the assistance. Like the others posting on the original thread, my charges showed up this morning.