Online Check-In question.

[rusty2]

We are sailing on Explorer on February 4th. Our first Regent cruise. Online check-in is available next week. We are in a Concierge suite. I see part of the check-in is an arrival time at the port. Is this assigned arrival time at the port determined by your suite category without regard to the time the online check-in is completed? Or, is the arrival time determined by the time the online check-in is completed so we need to do this as soon as the check-in is opened in the middle of the night? How is this arrival time determined? Thank you.

[Mudhen]

I think they put those times on little cards, pull your name out and then throw the little cards in the air and choose one. Sorry about that! 

Just off the Explorer and there didn't seem to be any rhyme or reason as to who gets what times. I may have that wrong, but timing seemed to be all over the lot without much attention as to whom was in a particular suite/cabin.

[RachelG]

It gave us a choice of times to check in, with strict instructions not to arrive early.  Don’t think you suite category has any effect on times offered as our son and daughter-in-law got the same choices as us and we are in different categories.

 

the problem is that people clearly did not come at the assigned time.  We arrived promptly at 12:30, the earliest time on offer, and there was a huge mass of people already there.

[flossie009]

2 hours ago, rusty2 said:

Is this assigned arrival time at the port determined by your suite category without regard to the time the online check-in is completed? Or, is the arrival time determined by the time the online check-in is completed so we need to do this as soon as the check-in is opened in the middle of the night? How is this arrival time determined?

 

I do not know how the check-in time is determined, but our recent experiences joining Splendor then Mariner in December indicated that the times given on-line were irrelevant anyway.

 

On both occasions, because we were making our own way to the port, we arrived early. We therefore had no line/queue for testing and breezed through the whole process. No one seemed interested in the check-in time given on our boarding pass.

 

Had we arrived "on time" or later we would have hit unacceptable delays & lines/queues for testing; particularly when the buses bringing guests from the Regent assigned pre-cruise hotel(s) arrived at the port.

 

Unfortunately Regent have not solved the conundrum of how to stagger arrival times so that the testing services are not overwhelmed. The on-line check-in process  doesn't seem to be the solution.

 

2 hours ago, RachelG said:

We arrived promptly at 12:30, the earliest time on offer, and there was a huge mass of people already there.

From our experience, and talking to others on the cruises, the majority appear to be offered times of 12:00 or 12:30.

We arrived at between 11:00 & 11:30. The testing tent was ready & waiting, but very few guests. Even when we had finished there was still no line.

Later, when the buses arrived (not staggered?) the lines/queues built up.

[Pcardad]

9 minutes ago, flossie009 said:

 

I do not know how the check-in time is determined, but our recent experiences joining Splendor then Mariner in December indicated that the times given on-line were irrelevant anyway.

 

On both occasions, because we were making our own way to the port, we arrived early. We therefore had no line/queue for testing and breezed through the whole process. No one seemed interested in the check-in time given on our boarding pass.

 

Had we arrived "on time" or later we would have hit unacceptable delays & lines/queues for testing; particularly when the buses bringing guests from the Regent assigned pre-cruise hotel(s) arrived at the port.

 

Unfortunately Regent have not solved the conundrum of how to stagger arrival times so that the testing services are not overwhelmed. The on-line check-in process  doesn't seem to be the solution.

 

From our experience, and talking to others on the cruises, the majority appear to be offered times of 12:00 or 12:30.

We arrived at between 11:00 & 11:30. The testing tent was ready & waiting, but very few guests. Even when we had finished there was still no line.

Later, when the buses arrived (not staggered?) the lines/queues built up.

Couldn't agree more - pay your own way there and arrive at 1100AM.

[seasickphil]

4 hours ago, rusty2 said:

We are sailing on Explorer on February 4th. Our first Regent cruise. Online check-in is available next week. We are in a Concierge suite. I see part of the check-in is an arrival time at the port. Is this assigned arrival time at the port determined by your suite category without regard to the time the online check-in is completed? Or, is the arrival time determined by the time the online check-in is completed so we need to do this as soon as the check-in is opened in the middle of the night? How is this arrival time determined? Thank you.

As you are in a Concierge Suite, i presume you are taking the included 1 night pre departure hotel, so unless you, like many others right now are doing and making your own way to the ship your arrival time will be determined when your transfer arrives to take you to the ship.

[Jimmcdaniel]

We had a pre cruise night in Miami on Splendor. They only gave us one time choice at check in but it wasn’t really relevant because we were given a different time to board our transfer bus when we got to the hotel. It all went very smoothly except our driver didn’t know the difference between Regent and Royal Caribbean and took us to the wrong ship! After a short tour of the Miami port we arrived and got tested and checked in. The whole thing—from hotel to being on board (even with the detour)—only took a little over an hour.