Casino Question

[allisonb22]

Hey all. We are currently on Anthem and have an issue in the casino. The host told us our points two nights ago and we were pleasantly surprised. We double checked with the other host on the same night, and she had the same total, and even pointed to the rewards on the sheet that we would receive at the end of the cruise. After a night of gambling last night, we went to check the points and it was significantly less (over 1000 points less) so we were very confused. She said she’d look into it and get back to us. Later on in the evening she said she double checked and that the points she’d told us are correct and she cant see the higher amount anywhere. We asked for a meeting with the casino director tonight. Anyone have insight on why this happened and what can be done to reconcile? 

[Biker19]

10 minutes ago, allisonb22 said:

Anyone have insight on why this happened and what can be done to reconcile? 

The casino IT system is run by RCI IT and the first number they gave you was wrong. There might be nothing to reconcile if the first number was wrong.

[allisonb22]

20 minutes ago, Biker19 said:

The casino IT system is run by RCI IT and the first number they gave you was wrong. There might be nothing to reconcile if the first number was wrong.

Gotcha. that’s what we were thinking. Just disappointed because we were excited about the free cruise we were told we’d be getting, oh well. 

[RFerrington]

Having been Prime since the program began, I can honestly say I have never been pleasantly surprised by accumulated points.  It really sucks, but my suspicion is that they original numbers they quoted you were probably wrong.  It seems to me that the way they calculate points at the tables is getting less and less favorable to the players.

[nolimits]

 

 

I hope it’s reverse first nights not there(lost)  and they find them.Then  they need to be added to 2nd nights points.

All on computer have them give you print out both of your accounts (play) since boarding. 

 

[JessyCruises]

Did you switch cabins or get new keys by any chance?  We changed cabins on a cruise in August and it messed up our points.

[klfrodo]

It sounds to me that you both knew the points total was wrong the 1st night. So wrong that you even checked twice.

[allisonb22]

54 minutes ago, klfrodo said:

It sounds to me that you both knew the points total was wrong the 1st night. So wrong that you even checked twice.

We’ve never gambled on board before so we had no clue what amount of points to expect. It was many nights in, not the 1st night. We checked twice because we didn’t know if we heard them correctly the first time.  

[allisonb22]

1 hour ago, JessyCruises said:

Did you switch cabins or get new keys by any chance?  We changed cabins on a cruise in August and it messed up our points.

We did have to get new key cards. Thank you, will look into it! 

[allisonb22]

1 hour ago, RFerrington said:

Having been Prime since the program began, I can honestly say I have never been pleasantly surprised by accumulated points.  It really sucks, but my suspicion is that they original numbers they quoted you were probably wrong.  It seems to me that the way they calculate points at the tables is getting less and less favorable to the players.

Understandable, wish we had gotten a print out of it that night. We’ve never gambled on board before (we’re in our 20s so this is one of our first big trips where we’re spending time in the casino) so we didn’t know what to expect 

[JessyCruises]

9 minutes ago, allisonb22 said:

We did have to get new key cards. Thank you, will look into it! 

 

It was an easy fix for us once they figured it out. Good luck! 

[PigsCanFly]

We have sailed Royal 21 days since the shutdown (3 7-day cruises).  I accumulated 32k points.

I also had occasional issues with my card, but the casino folks seemed to figure it out.