Iamthesea Posted March 10, 2023 #126 Share Posted March 10, 2023 4 hours ago, LAFFNVEGAS said: Weird that both my iPhone 14 and my iPad Mini show updated to 4.21.0 and states no updates available. Both are usually good at updating when needed. Same here! 1 Link to comment Share on other sites More sharing options...
SilvertoGold Posted March 10, 2023 #127 Share Posted March 10, 2023 (edited) 8 hours ago, Earplug said: If you know how to do it you can downgrade to version 4.17.0 and it works. https://www.google.com/search?q=holland+america+navigator+4.17.0&oq=HOLLAND&aqs=edge.1.69i60j69i59l3j69i57j0i20i131i263i433i512j69i59j69i60l2.4095j0j4&sourceid=chrome&ie=UTF-8 This works! Thank you so much! Updating to 4.21 (Android). No way to use it as sign-in page kept disappearing instantly, so could not get into the app at all. Used the above link and back to 4.17 now. No menus for MRD, Lido, Pinnacle or Canaletto or wine list. Rest seems OK. Edited March 10, 2023 by SilvertoGold 1 Link to comment Share on other sites More sharing options...
Laminator Posted March 10, 2023 #128 Share Posted March 10, 2023 1 hour ago, SilvertoGold said: This works! Thank you so much! Updating to 4.21 (Android). No way to use it as sign-in page kept disappearing instantly, so could not get into the app at all. Used the above link and back to 4.17 now. No menus for MRD, Lido, Pinnacle or Canaletto or wine list. Rest seems OK. Did you try rebooting the phone after the update? Link to comment Share on other sites More sharing options...
Rare terrydtx Posted March 10, 2023 #129 Share Posted March 10, 2023 5 hours ago, KroozNut said: Dang it.. Just updated to 4.23 on my S22, and now the app doesn't work. Something about a bug and to wait for a fix.. 😕 I am sorry I said anything, but it works fine on my S22 phone, I have never been impressed with HAL IT and the Navigator app. I am getting the fix bug message on my Tab S7 tablet however. Link to comment Share on other sites More sharing options...
Kenato Posted March 10, 2023 #130 Share Posted March 10, 2023 I am not on board but 4.23.0 is running fine on my Iphone 6S Link to comment Share on other sites More sharing options...
SilvertoGold Posted March 10, 2023 #131 Share Posted March 10, 2023 (edited) 11 hours ago, Laminator said: Did you try rebooting the phone after the update? Haha. Didn't think of that, actually not sure how to do this :) I don't want to blow this completely so could you let me know exactly what to do? Many thanks! Edited March 10, 2023 by SilvertoGold Link to comment Share on other sites More sharing options...
Laminator Posted March 10, 2023 #132 Share Posted March 10, 2023 42 minutes ago, SilvertoGold said: Haha. Didn't think of that, actually not sure how to do this 🙂 I don't want to blow this completely so could you let me know exactly what to do? Many thanks! I am not sure what kind of android phone you have. I have buttons on the side on my S22 Ultra. All you need to do is restart the phone. On my phone once it is on I hold the smaller bottom button in for a few seconds. You should see power off, restart and emergency call buttons on the phone screen. Press the restart button until the phone goes black. The phone will restart for you. Link to comment Share on other sites More sharing options...
SilvertoGold Posted March 10, 2023 #133 Share Posted March 10, 2023 2 minutes ago, Laminator said: I am not sure what kind of android phone you have. I have buttons on the side on my S22 Ultra. All you need to do is restart the phone. On my phone once it is on I hold the smaller bottom button in for a few seconds. You should see power off, restart and emergency call buttons on the phone screen. Press the restart button until the phone goes black. The phone will restart for you. Yes! I did that yesterday. I'll see what happens today, and try that again. Not sure why so much on this app is fine, just like before. I noticed that besides the food and wine sections being blank, the day-by-day events sections for my cruise is completely gone, as well. Good thing I looked at it a few days ago. Thanks very much for your help!! :) 1 Link to comment Share on other sites More sharing options...
KroozNut Posted March 10, 2023 #134 Share Posted March 10, 2023 2 hours ago, Kenato said: I am not on board but 4.23.0 is running fine on my Iphone 6S Yes, this issue appears to be specific to Android devices. 1 Link to comment Share on other sites More sharing options...
Rare terrydtx Posted March 11, 2023 #135 Share Posted March 11, 2023 A new version 4.23.1 was released last night and it fixed the crashing bug on my S7 Tablet. 2 Link to comment Share on other sites More sharing options...
KroozNut Posted March 11, 2023 #136 Share Posted March 11, 2023 3 hours ago, terrydtx said: A new version 4.23.1 was released last night and it fixed the crashing bug on my S7 Tablet. Yes, I saw that this morning and loaded it to my S22 device. No more crashes, and everything seems to be working fine except that I can no longer view menus for the various dining venues. I was able to view the menus in 4.17.0, and I can view other PDF files, so I don't think it's a setting on my device. Does anyone have any recommendations for solving this issue? I've already tried clearing cache, uninstalling and reinstalling the app, and restarting my device several times with no luck. Thanks! Link to comment Share on other sites More sharing options...
iflyrc5 Posted March 11, 2023 #137 Share Posted March 11, 2023 My Android phone is about 5 years old (SM-G960U) and it did an automatic update to 4.23 and all seems to be working fine including the menus for the dining rooms. Link to comment Share on other sites More sharing options...
Rare terrydtx Posted March 11, 2023 #138 Share Posted March 11, 2023 1 hour ago, KroozNut said: Yes, I saw that this morning and loaded it to my S22 device. No more crashes, and everything seems to be working fine except that I can no longer view menus for the various dining venues. I was able to view the menus in 4.17.0, and I can view other PDF files, so I don't think it's a setting on my device. Does anyone have any recommendations for solving this issue? I've already tried clearing cache, uninstalling and reinstalling the app, and restarting my device several times with no luck. Thanks! I have the same issue with seeing the menus, I tried everything you did and nothing helps. HAL must have a bunch of low paid teenagers running the IT department. So frustrating that they can't get something like their app to work correctly. The menu issue is both on my phone and tablet so it's not the settings. 2 Link to comment Share on other sites More sharing options...
SilvertoGold Posted March 11, 2023 #139 Share Posted March 11, 2023 23 minutes ago, terrydtx said: I have the same issue with seeing the menus, I tried everything you did and nothing helps. HAL must have a bunch of low paid teenagers running the IT department. So frustrating that they can't get something like their app to work correctly. The menu issue is both on my phone and tablet so it's not the settings. I had the same problem, the menus plus wine list were not showing for a day and a half. Then, it was all back, including our next cruise's events list (daily program) Link to comment Share on other sites More sharing options...
KroozNut Posted March 11, 2023 #140 Share Posted March 11, 2023 44 minutes ago, SilvertoGold said: I had the same problem, the menus plus wine list were not showing for a day and a half. Then, it was all back, including our next cruise's events list (daily program) Are you still running 4.17, or did you update to the just released 4.23.1? Link to comment Share on other sites More sharing options...
KroozNut Posted March 11, 2023 #141 Share Posted March 11, 2023 1 hour ago, terrydtx said: I have the same issue with seeing the menus, I tried everything you did and nothing helps. HAL must have a bunch of low paid teenagers running the IT department. So frustrating that they can't get something like their app to work correctly. The menu issue is both on my phone and tablet so it's not the settings. I agree.. I'm not very impressed with their IT department, especially of late with the Navigator app fiasco. I did send their Navigator support desk an email this morning about the menu issue with 4.23.1. Waiting to hear back, but not holding my breath. We sail on NS next Saturday and it would be nice if that feature worked. 1 Link to comment Share on other sites More sharing options...
SilvertoGold Posted March 11, 2023 #142 Share Posted March 11, 2023 17 minutes ago, KroozNut said: Are you still running 4.17, or did you update to the just released 4.23.1? I did download 4.23 but it would not let me sign in, which rendered it totally unusable. So I went back to 4.17 Link to comment Share on other sites More sharing options...
KroozNut Posted March 11, 2023 #143 Share Posted March 11, 2023 1 hour ago, SilvertoGold said: I did download 4.23 but it would not let me sign in, which rendered it totally unusable. So I went back to 4.17 Right.. we're now talking about a brand new release - 4.23.1, which solved most of the issues we were having with 4.23.0. Except that now we can't see the menus. Link to comment Share on other sites More sharing options...
canadianbear Posted March 11, 2023 #144 Share Posted March 11, 2023 3 hours ago, terrydtx said: I have the same issue with seeing the menus, I tried everything you did and nothing helps. HAL must have a bunch of low paid teenagers running the IT department. So frustrating that they can't get something like their app to work correctly. The menu issue is both on my phone and tablet so it's not the settings. I disagree-I bet if they hired teens it would work well! 😂😂 2 4 Link to comment Share on other sites More sharing options...
KroozNut Posted March 11, 2023 #145 Share Posted March 11, 2023 1 minute ago, canadianbear said: I disagree-I bet if they hired teens it would work well! 😂😂 Sad, but likely true.. 1 Link to comment Share on other sites More sharing options...
KroozNut Posted March 11, 2023 #146 Share Posted March 11, 2023 Guess who I consult when I need help with my electronics... my grandnephew who is 10 years old. He almost always has the answer 😄 2 Link to comment Share on other sites More sharing options...
ShipWalker Posted March 11, 2023 Author #147 Share Posted March 11, 2023 3 hours ago, KroozNut said: ...I did send their Navigator support desk an email this morning about the menu issue with 4.23.1. Waiting to hear back, but not holding my breath. We sail on NS next Saturday and it would be nice if that feature worked. Did you send them the link to this thread where all the beta testers are located? Link to comment Share on other sites More sharing options...
KroozNut Posted March 12, 2023 #148 Share Posted March 12, 2023 2 hours ago, ShipWalker said: Did you send them the link to this thread where all the beta testers are located? Not yet, but I'm thinking about it.. Link to comment Share on other sites More sharing options...
SilvertoGold Posted March 12, 2023 #149 Share Posted March 12, 2023 4 hours ago, KroozNut said: Right.. we're now talking about a brand new release - 4.23.1, which solved most of the issues we were having with 4.23.0. Except that now we can't see the menus. So, should I bother to try the new 4.23.1? Will it do the same as 4.23 and not let me sign in? Link to comment Share on other sites More sharing options...
KroozNut Posted March 12, 2023 #150 Share Posted March 12, 2023 14 hours ago, SilvertoGold said: So, should I bother to try the new 4.23.1? Will it do the same as 4.23 and not let me sign in? All I can say is that 4.23.1 did solve all of my issues that I had with 4.23.0, except that now I can't view menus for the various dining venues. 😏 YMMV, but if you do decide to update, let us know how it goes..🙂 1 Link to comment Share on other sites More sharing options...
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