Cancellation Notice

[MsSoCalCruiser]

3 hours ago, azbirdmom said:

 

Glad they got everything back for you.  Good thing you have some nice cruises booked as it sounds like you need a vacation after everything you went through!

Thank you!  I do need a vacation, lol.

[MsSoCalCruiser]

2 hours ago, Sprocket said:

 

VIP priority check-in • VIP-only Welcome Aboard Event
A dedicated VIP host • Special VIP in-stateroom amenities
• Commemorative VIP cruise gift

 

Only available on certain dates and in your original cruise summary it would say VIP, I didn't even realize it was missing on mine and because I wasn't on "the list" but had copies with me stating it was a VIP booking it didn't matter.  Glad it worked out for you I stay on top of my bookings now, and make sure final payment is made.

Thank you.  I don’t see that anywhere so I guess I’m not that special, ha ha.  I’m curious, what are the VIP in-stateroom amenities?

[Sprocket]

3 hours ago, MsSoCalCruiser said:

Thank you.  I don’t see that anywhere so I guess I’m not that special, ha ha.  I’m curious, what are the VIP in-stateroom amenities?

No idea since I didn't get them but I think she said something about pralines that day.  Forgot they gave me a bottle of champagne which I gave to my cabin steward.  He was pretty happy.  I have another VIP one in August but maybe someone else knows.

[azbirdmom]

11 hours ago, MsSoCalCruiser said:

Thank you.  I don’t see that anywhere so I guess I’m not that special, ha ha.  I’m curious, what are the VIP in-stateroom amenities?

 

Last August we got a tshirt, hat, a plate of chocolates, chocolate covered strawberries, and a bottle of sparkling wine.  In past years we've gotten beach towels, etched Princess crystal tumblers, and different treats delivered nightly.  In the casino they would typically have different games every day / night for invited guests like a slot tournament or other raffles etc. with cash prizes.  And the biggest perk used to be free drinks while gaming but with Princess + that's not a big deal any more.  Generally I find that the casino is packed full during VIP events and it isn't as much fun as it normally would be.  It wasn't too bad last August but then everything is different during Covid!

[MsSoCalCruiser]

2 hours ago, azbirdmom said:

 

Last August we got a tshirt, hat, a plate of chocolates, chocolate covered strawberries, and a bottle of sparkling wine.  In past years we've gotten beach towels, etched Princess crystal tumblers, and different treats delivered nightly.  In the casino they would typically have different games every day / night for invited guests like a slot tournament or other raffles etc. with cash prizes.  And the biggest perk used to be free drinks while gaming but with Princess + that's not a big deal any more.  Generally I find that the casino is packed full during VIP events and it isn't as much fun as it normally would be.  It wasn't too bad last August but then everything is different during Covid!

That’s really nice.  I had no idea that they did this.  Thanks!  

[echoshipmate]

We had the same thing happen to us, our casino rate cruise was cancelled 5 times over 5 months, all got reinstated, but what we learned through sooooo many hours on hold and in conversations with the casino dept reps is, anytime a financial change is made to the booking, adding ez air, adding transfers, insurance, on our end or theirs, results in the dreaded 12:01 am cancellation email. Make sure you get the booking protected, it might help but not always. We were assured our cancelled bookings were protected but still cancelled anyway. Princess is aware of this situation, but it seems crazy they can't write code to fix this. Luckily, all our casino bookings were put back in place, but it sure is annoying. BTW, we had a blast, so much so that we immediately booked another B2B in April!

Doug

[Sprocket]

1 hour ago, echoshipmate said:

We had the same thing happen to us, our casino rate cruise was cancelled 5 times over 5 months, all got reinstated, but what we learned through sooooo many hours on hold and in conversations with the casino dept reps is, anytime a financial change is made to the booking, adding ez air, adding transfers, insurance, on our end or theirs, results in the dreaded 12:01 am cancellation email. Make sure you get the booking protected, it might help but not always. We were assured our cancelled bookings were protected but still cancelled anyway. Princess is aware of this situation, but it seems crazy they can't write code to fix this. Luckily, all our casino bookings were put back in place, but it sure is annoying. BTW, we had a blast, so much so that we immediately booked another B2B in April!

Doug

 

I was told that any changes by me and not the casino department would result in my booking being cancelled.  Including EZ Air and insurance, so I call whenever I need to add something.

[azbirdmom]

4 hours ago, Sprocket said:

 

I was told that any changes by me and not the casino department would result in my booking being cancelled.  Including EZ Air and insurance, so I call whenever I need to add something.

 

Unfortunately they don't make that clear to everyone booking a "free" casino offer.  If they did, and especially if they added verbiage to the Booking Confirmation it would save all of us from the angst and time spent rebooking, and of course it would save Princess from having to do extra work too.  We've all learned the hard way but better communication on the part of Princess would go a long way to eliminating these situations.

[CalLuvsCrusingToo]

I have spoken with casino dept many times, booking and rebooking offers.

Last I spoke to someone couple days ago, she mentioned a few times,

"make sure if you make ANY changes, like adding EZair, that you go thru

Our dept.  We need to make sure your casino rez is Protected."

(and won't get cancelled for nonpayment)

 

[MsSoCalCruiser]

59 minutes ago, CalLuvsCrusingToo said:

I have spoken with casino dept many times, booking and rebooking offers.

Last I spoke to someone couple days ago, she mentioned a few times,

"make sure if you make ANY changes, like adding EZair, that you go thru

Our dept.  We need to make sure your casino rez is Protected."

(and won't get cancelled for nonpayment)

 

I was not told that.

[azbirdmom]

12 hours ago, CalLuvsCrusingToo said:

I have spoken with casino dept many times, booking and rebooking offers.

Last I spoke to someone couple days ago, she mentioned a few times,

"make sure if you make ANY changes, like adding EZair, that you go thru

Our dept.  We need to make sure your casino rez is Protected."

(and won't get cancelled for nonpayment)

 

 

The last time I spoke with the casino department was last summer and they definitely didn't say that then nor did they for previous reservations.  Maybe they have finally learned their lesson?

[echoshipmate]

I think they have learned that any changes to the booking needs to be made only by them. We booked through the casino dept on Thursday last week, and were told by them then that if we wanted to add EZ air to call them and have them do it.  While we were on the phone to book air with the casino dept the next day, we had the EZ air up on our computer so we could tell her the exact flights we wanted. She told us we could press accept with her on the phone and she would instantly protect it. Having been burned a few times and just a little paranoid of some answers we have gotten from Princess, we had her do the air booking herself. It's only been a few days since air was added to our booking, but so far, so good. Wouldn't be easier the have the IT dept just fix the cancellation problem?

Doug

[MsSoCalCruiser]

6 hours ago, azbirdmom said:

 

The last time I spoke with the casino department was last summer and they definitely didn't say that then nor did they for previous reservations.  Maybe they have finally learned their lesson?

I wasn’t aware of that either but I sure am aware of it now, ha ha. All is well and I am thankful for all of the employees that helped me straighten that giant mess out.

[CalLuvsCrusingToo]

Yeah, it happened to us too.  I also think it depends Who you talk with.

Some are more experienced than others. 

But when I mentioned EZair?  She kept saying to make sure we (casino dept) Protect it.

You can also Call back, anytime you make a change to inquire IF its still protected.

If it isn't?  They will do it.

 

Also, IF you get the cancellation notice due to casino Not paying yet?

Its not a bad idea to call & double check.

They almost always Pay it on time, but I've gotten in the habit of calling just in case.

 

[MsSoCalCruiser]

49 minutes ago, CalLuvsCrusingToo said:

Yeah, it happened to us too.  I also think it depends Who you talk with.

Some are more experienced than others. 

But when I mentioned EZair?  She kept saying to make sure we (casino dept) Protect it.

You can also Call back, anytime you make a change to inquire IF its still protected.

If it isn't?  They will do it.

 

Also, IF you get the cancellation notice due to casino Not paying yet?

Its not a bad idea to call & double check.

They almost always Pay it on time, but I've gotten in the habit of calling just in case.

 

Someone adding EZ air is what supposedly caused it. But I did also get the nonpayment notice the month before.  They had never said that to me but now I know.