Brodysmum Posted February 16, 2022 #1 Share Posted February 16, 2022 I am so frustrated with the HL site. I have been trying to get on my account, it’s impossible!! I have tried on Safari and Chrome. Anyone else having these problems??? Link to comment Share on other sites More sharing options...
CruiserBruce Posted February 16, 2022 #2 Share Posted February 16, 2022 Nope, been on it 3 or 4 times today, using Chrome. Link to comment Share on other sites More sharing options...
Rare Mary229 Posted February 16, 2022 #3 Share Posted February 16, 2022 I only had the typical problems that I run into often trying to access flight ease. I use safari. Try clearing your browser cache, closing the browser and try again. Link to comment Share on other sites More sharing options...
Brodysmum Posted February 16, 2022 Author #4 Share Posted February 16, 2022 How do I close my browser cache on iPad??? Link to comment Share on other sites More sharing options...
Rare Btimmer Posted February 16, 2022 #5 Share Posted February 16, 2022 6 minutes ago, Brodysmum said: How do I close my browser cache on iPad??? I believe it gets cleaned if you turn the iPad off and then turn it back on. Link to comment Share on other sites More sharing options...
wesport Posted February 16, 2022 #6 Share Posted February 16, 2022 I’ve never had any luck with safari, chrome, Firefox , or edge. Simply impossible. They don’t want you on their site. 2 Link to comment Share on other sites More sharing options...
wesport Posted February 16, 2022 #7 Share Posted February 16, 2022 I use an iPad Pro. Have tried everything. Link to comment Share on other sites More sharing options...
Rare Mary229 Posted February 16, 2022 #8 Share Posted February 16, 2022 Here is a pictorial tutorial from the University of Colorado showing how to clear the cache on Safari https://oit.colorado.edu/tutorial/clear-web-browser-cache-safari One thing you might try before doing all of this is simply shutting off your computer and rebooting it. Many people never shut down their devices. The rebooting process clears up a lot of issues Link to comment Share on other sites More sharing options...
Mandalay1903 Posted February 16, 2022 #9 Share Posted February 16, 2022 I had lots of problems with this last fall and winter. This month, though, it's been very stable for me using Firefox. Link to comment Share on other sites More sharing options...
KroozNut Posted February 17, 2022 #10 Share Posted February 17, 2022 Was on the site earlier today with no issues using Firefox. Link to comment Share on other sites More sharing options...
fshepinc Posted February 17, 2022 #11 Share Posted February 17, 2022 A huge part of the problem is that the HAL site uses pop-up windows to navigate, and most browsers have pop-ups blocked by default. First step to alleviating the problem is to make sure you allow pop-ups for that site. After that, you run into general problems that the site doesn't like Safari at all. It loads super slowly (if at all). I've had better luck with Chrome on my Mac. Some days, I just can't get into my account/upcoming cruise at all -no matter the browser or settings. Really poor coding on HAL's part. Link to comment Share on other sites More sharing options...
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