Holland America site

[Brodysmum]

I am so frustrated with the HL site. I have been trying to get on my account, it’s impossible!!

I have tried on Safari and Chrome. Anyone else having these problems???

[CruiserBruce]

Nope, been on it 3 or 4 times today, using Chrome.

[Mary229]

I only had the typical problems that I run into often trying to access flight ease. I use safari.  Try clearing your browser cache, closing the browser and try again.  

[Brodysmum]

How do I close my browser cache on iPad???

[Btimmer]

6 minutes ago, Brodysmum said:

How do I close my browser cache on iPad???

I believe it gets cleaned if you turn the iPad off and then turn it back on. 

[wesport]

I’ve never had any luck with safari, chrome, Firefox , or edge. Simply impossible. They don’t want you on their site.

[wesport]

I use an iPad Pro. Have tried everything. 

[Mary229]

Here is a  pictorial tutorial from the University of Colorado showing how to clear the cache on Safari

 

https://oit.colorado.edu/tutorial/clear-web-browser-cache-safari

 

One thing you might try before doing all of this is simply shutting off your computer and rebooting it.  Many people never shut down their devices.  The rebooting process clears up a lot of issues

[Mandalay1903]

I had lots of problems with this last fall and winter. This month, though, it's been very stable for me using Firefox.

[KroozNut]

Was on the site earlier today with no issues using Firefox.

[fshepinc]

A huge part of the problem is that the HAL site uses pop-up windows to navigate, and most browsers have pop-ups blocked by default. First step to alleviating the problem is to make sure you allow pop-ups for that site. 

 

After that, you run into general problems that the site doesn't like Safari at all. It loads super slowly (if at all). I've had better luck with Chrome on my Mac. Some days, I just can't get into my account/upcoming cruise at all -no matter the browser or settings. Really poor coding on HAL's part.