Website worse than Disney's- didn't think it possible

[pjhootch]

Carnival can't get their phones answered  and can't get their website working.    Cannot believe it is even worse than Disney's website which is a cluster on the best day.   I apparently cannot GIVE them $$.   I am amused as well as irritated since our cruise is in a week.

[famof4togo]

I've been trying to get on their site for like 3 hours without success as well.  It happens, I am sure it will be resolved soon.

[Luv2Cruze4]

the system and website are both down right now -hence the backlog in calls.  We just got off the phone with them.  They are working on it.

[Oceansaway17]

on the plus side RCI is working fine.

but I feel for you all being on the phone a long time.

American airlines can be a joy too.   NOT

[Bgcruising]

All of my cruises have been removed. I'm hoping I dont have to enter them all manually, I might forget a couple.

[tallnthensome]

You haven't seen anything until you use  the MSC cruises website. 

[BlerkOne]

I think we can expect a variety of disruptions based on current events. Another new normal for a while.

[pe4all]

15 minutes ago, Oceansaway17 said:

on the plus side RCI is working fine.

but I feel for you all being on the phone a long time.

American airlines can be a joy too.   NOT

At least with American you can leave your phone number and they will call you back- and give you a time frame for that call-back.  

[cmichael1221]

11 minutes ago, tallnthensome said:

You haven't seen anything until you use  the MSC cruises website. 

Their website is so bad it drove me away from booking a cruise with them...

[Oceansaway17]

2 minutes ago, pe4all said:

At least with American you can leave your phone number and they will call you back- and give you a time frame for that call-back.  

well I tried that too and it did not work.  oh well.

[pjhootch]

1 hour ago, Luv2Cruze4 said:

the system and website are both down right now -hence the backlog in calls.  We just got off the phone with them.  They are working on it.

 

58 minutes ago, tallnthensome said:

You haven't seen anything until you use  the MSC cruises website. 

 

I had a cruise booked with MSC a few years ago and their site was a pain back then, but manageable for what I needed.    I don't need to call in right now, but Carnival has had phone problems for weeks, not just today.  

 

I know Carnival's website is clunky and has frequent glitches.  It also doesn't care much for Chrome when I am trying to make payments, or Safari when I am trying to look up my VIFP/Casino offers.  ROFL.    

 

I am antsy today because I want to take care of booking a couple of excursions for next week and be done with everything.  Not an emergency- just a frustration.

[ProgRockCruiser]

Keep in mind there is probably a lot of behind-the-scenes cyber attacking going on right now, and that makes pretty well everything online a bit more fragile, even just due to collateral damage or major content server disruptions or DNS hack re-writes.