Got move up and lost OBC

[davy jones]

I had a move up bid accepted yesterday for my cruise next week.  My credit card was charged and room changed on my reservation.  My TA sent us a revised invoice for the sailing reflecting the room change, move up payment, and other details, including OBC.

 

Today, I went onto my cruise planner and it is showing that my OBC is $300 lower than yesterday.  This is not consistent my invoice and the policy.

 

Has this happened to anyone?

[DevilinaBluDress]

Yes, happened to me. My TA was able to straighten it out with one phone call 

[davy jones]

4 minutes ago, MadisonMom said:

Yes, happened to me. My TA was able to straighten it out with one phone call 

I have contacted my TA and am awaiting their response.  Hopefully, we will have the same result.  The policy about keeping existing promotions is quite clear.

[jagoffee]

1 hour ago, davy jones said:

I have contacted my TA and am awaiting their response.  Hopefully, we will have the same result.  The policy about keeping existing promotions is quite clear.

Yes, it is.  Unless you spent some of the OBC pre cruise it should be the same as your invoice.  

[Luvcrusn]

We had no issues like that when ours was accepted. I hope this gets sorted out by your TA. It's probably one of X's infamous IT glitches. Good luck!

[davy jones]

Problem fixed by TA.  You think that they would have these problems fixed by now.

[FlorenceItaly]

1 hour ago, davy jones said:

Problem fixed by TA.  You think that they would have these problems fixed by now.

Thanks for the update!