Celebrity future cruise credit help - seems to have gone missing

[DarrenM]

Whilst on the reflection In May we received a letter through the door telling us we had £3,300 of FCC.

 

We were already planning to book, whilst on board for 2023.

 

I took this letter to the desk and booked for 2023. the rep went on the phone to confirm the FCC, which was confirmed, but i was informed it was only valid for 2022 cruise.

 

Still booked for 2023, but decided to wait until we got home to check diaries etc before booking another 2022 cruise with the FCC.

 

So got home and told my TA.

 

She rang celebrity and spoke to various people and it seems nobody can now find this FCC.

 

Its suddenly and strangely disappeared.

 

We have emailed celebrity, and tried to call them but to avail. I.E Not returning calls and seemingly ignoring emails.

 

Anyone have any idea what we can do?

 

Thanks

 

darren

[emmas gran]

So is the FCCcin respect of a cancellation or some other reason, did it have your names etc on it?

 

We had an FCC in respect of a cancellation last September and  Celebrity UK had no trouble finding it.

Edited June 2, 2022 by emmas gran
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[gold1953]

What was the credit given for?

[DarrenM]

I think it was because of 3 cancelled cruises, by Celebrity, and them moving Infinity very late in the day to the Caribbean.

 

Other than that I wasnt aware of it until we got the letter on the ship.

 

The Travel agent onboard did ring head office though, who confirmed it was there, but needed to be used for a 2022 cruise.