question card charged after cruise ended?

[surferman123]

hi all

has anyone encountered this and have any ideas on what i should do?

the situation is at the end of cruise we paid our bill in full on board have receipt etc.. never thought more about it

then a few weeks later our credit card was charged the full amount of our onboard bill again....we called the cruise line as one would. told not to be worried it will reverse... fast forward now approximately 2 years later and you guessed it but no reversed charge we are waiting on our past cruise folio's etc.

any ideas ?anyone else had this happen? 

[Aus Traveller]

I have never heard of this happening. Are you saying that the double-charge wasn't corrected?

[MMDown Under]

Am I correct the double payment hasn't been reversed in two years?  If so, I'd be on phone today!!

[arxcards]

Was the first one of them just a lingering hold?

Hotels charge these as well, to make sure you can cover the bill. A hold shows on a statement, but it doesn't take money from your account, it just affects your available balance. These usually disappear in a few days, but can take a few weeks.

 

A hold doesn't reverse, it just disappears (or is supposed to).

[surferman123]

19 minutes ago, Aus Traveller said:

I have never heard of this happening. Are you saying that the double-charge wasn't corrected?

That is correct 

[surferman123]

20 minutes ago, arxcards said:

Was the first one of them just a lingering hold?

Hotels charge these as well, to make sure you can cover the bill. A hold shows on a statement, but it doesn't take money from your account, it just affects your available balance. These usually disappear in a few days, but can take a few weeks.

 

A hold doesn't reverse, it just disappears (or is supposed to).

No was double charged... did try to chase it up kept being told it will reverse  but takes 45+ business days.

Was in the midst of lock downs etc... 

Got nowhere so have requested past cruise folio's and card statements to try chase it up again things take soo long and get told same thing over and over... end up forgetting and have to chase it up all over again.

So we are very weary now about using our credit card linked to sea pass again not wanting to risk this happen again... had no issues on previous cruise. but on 4 b2b this year and topping up with cash will be frustrating and then the risk of carrying cash as well.