Email address for Royal complaint

[mcleslie]

Can I get the email to corporate so I can get help?  I know I’ve seen it on here in the past.  Can get help from the agents.

[Another_Critic]

mbayley@rccl.com (Executive Office of Royal Caribbean International)

 

Edited June 8, 2022 by Another_Critic

[poocher]

So the email for the current CEO is?

[Another_Critic]

33 minutes ago, Heymarco said:

That’s former CEO, not complaints department. 

Michael Bayley is the current President and CEO of Royal Caribbean International (RCI).  https://www.royalcaribbean.com/about-us/michael-bayley

 

And it's the "Executive Office of Royal Caribbean International" (i.e., complaints escalation).

 

Jason Liberty ( https://www.royalcaribbean.com/about-us/jason-liberty ) replaced Richard Fain as President and CEO of Royal Caribbean Group, RCG (the parent of Royal Caribbean International)

 

Edited June 9, 2022 by Another_Critic

[BND]

24 minutes ago, Heymarco said:

Do you reach out to the federal reserve when you want a role of nickels? It’s the wrong contact regardless of title.

An email to Michael Bayley, which is obviously not read by him but his team, can get action.  BTW, comparing a cruise line to the Fed is weird.

[BND]

8 minutes ago, Heymarco said:

Ok, you can hit a screw with a hammer, but there are much better ways.

Have you ever emailed Michael Bayley?  We have and it gets a response.  

Edited June 9, 2022 by BND

[poocher]

I emailed his office on Friday, no response as yet.

[Another_Critic]

30 minutes ago, Heymarco said:

Ok, you can hit a screw with a hammer, but there are much better ways.

Instead of ridiculing people that are trying to help the OP, maybe you can divulge those "much better ways".

 

Edited June 9, 2022 by Another_Critic

[Another_Critic]

17 minutes ago, BND said:

Have you ever emailed Michael Bayley?  We have and it gets a response.  

Me too.  Called customer service, escalated to resolutions ... sorry, can't help.  Escalated to "MBayley" and received a quick resolution ... on a weekend.

[ONECRUISER]

3 hours ago, Another_Critic said:

Me too.  Called customer service, escalated to resolutions ... sorry, can't help.  Escalated to "MBayley" and received a quick resolution ... on a weekend.

Fast for me. 12:01 Sunday, fixed 3 separate issues by Monday am. Were not Quick Fixes. Even offered to go above what I requested saving me even more work. Agree with other poster wouldn't have contacted for minor issue such as late FCC

[poocher]

My issue is with an insurance issued FCC for the wrong amount.  I’m hoping they are looking at it and will contact me when they have.  It’s been almost a week now with no reply.

Edited June 9, 2022 by poocher

[AF-1]

hang in there poocher;  maybe corporate has to contact the insurance company; look at the actual contract amount and are trying to get you a proper answer that will satisfy you.  

[RedIguana]

16 hours ago, Heymarco said:

Ok, you can hit a screw with a hammer, but there are much better ways.

When your screwdriver strips the head, then breaks, use the hammer.