Excursion Refund/OBC

[Dancing Shoes]

I booked 2 excursions for Alaska.  One used my on-board credit and Visa.  The second one was Visa.  The excursion was canceled.  I now have that OBC available.  I want that applied to the second one that was all on Visa.  Is this something they can do?  

I don't want to cancel and rebook, as these excursions were on sale.  

[Alakegirl]

If you don’t want to cancel and re-book, probably not

[Arizona Wildcat]

No.  Would need to cancel and rebook.  Again doesn't hurt to ask.  Shore excursions are going to open and be cancelled often.

[cruisestitch]

If I read this right, the OP wants a refund on their Visa and to use their OBC for the shore excursion.

 

So that would require canceling the original reservation and re-booking.  And the discount would be lost.

[Dancing Shoes]

You win some, you lose some.  Too bad I the one that was canceled I booked first. Thanks CC's.

[DCPIV]

Perhaps it's not an actual upside, but I'm certain you will have ample other opportunities to spend your OBC.

[Luvcrusn]

On 6/8/2022 at 4:47 PM, Dancing Shoes said:

I booked 2 excursions for Alaska.  One used my on-board credit and Visa.  The second one was Visa.  The excursion was canceled.  I now have that OBC available.  I want that applied to the second one that was all on Visa.  Is this something they can do?  

I don't want to cancel and rebook, as these excursions were on sale.  

I have had the same situation happen and called. I explained the situation and they were able to cancel the credit card reservation and rebook it (at full price) and then apply a price adjustment to give me the sale price using my OBC. You just have to be patient and may have to explain it several times, but if you get to the right person it should be able to be done. I called Captains Club at 800-760-0654.

Edited June 10, 2022 by Luvcrusn