Using shipboard credits to pre-book activities before sailing??

[chrismch]

We booked Tuscan Grille for the first night with our shipboard credits, but now it doesn't show up on our cruise planner. Also booked excursions, but rather than charging it against our credits, Celebrity charged our credit card. Can you not use shipboard credits until you're on the cruise?

[LGW59]

2 minutes ago, chrismch said:

We booked Tuscan Grille for the first night with our shipboard credits, but now it doesn't show up on our cruise planner. Also booked excursions, but rather than charging it against our credits, Celebrity charged our credit card. Can you not use shipboard credits until you're on the cruise?

Yes, I have always used my OBC before I cruise and have been able to book excursions, specialty dining, each time I do, they all show up in my calendar and my OBC is reduced for each of the bookings I make.

[Mark_T]

As long as your account shows an OBC balance you can use use it for pre-boarding bookings, but not all OBC shows up before boarding so you do need to check the balance.

 

Also when making a booking you do have to specifically elect to make the payment using OBC, if you do not do that it will be a CC charge.

 

Can't explain why your Tuscan reservation would have vanished though...

[jelayne]

Any thing you purchase via the cruise planner will show up under Order History.

Currently there are 2. versions of the planner.  The newer version of the planner will have your initials on the right side of the screen, click on your initials and you will get a drop down menu, then select Order History.  The older version has a Order History link at the top of the screen.

[Arizona Wildcat]

If the OBC is from your TA it will not appear until.after you have boarded.

[Vegasd4430]

When I booked my excursions the first time, i just hit booked.....didn't look to the left and opt to use shipboard credits.  I had to cancel and rebook.

[RichYak]

2 hours ago, chrismch said:

Also booked excursions, but rather than charging it against our credits, Celebrity charged our credit card.

It doesn't happen automatically. You need to click a button to apply your OBC to the purchase.

[chrismch]

Thanks for the info. We cancelled our excursion and then rebooked. We had trouble finding that option to use OBC as the Celebrity banner has a way of dropping down and covering half the page. We need to shrink the page to see it all. Still can't understand what happened to the Tuscan Grille and the only time available now is 9:00 and we're definitely NOT interested in that time slot.