Rare ceilidh1 Posted August 25, 2022 #226 Share Posted August 25, 2022 FAQs on upgrade process. The webinar is today, so more should come to light afterwards, too... Princess_Upgrade_FAQs.pdf 6 Link to comment Share on other sites More sharing options...
Rare ceilidh1 Posted August 25, 2022 #227 Share Posted August 25, 2022 This looks familiar...same meter as NCL 1 1 Link to comment Share on other sites More sharing options...
Rare azbirdmom Posted August 25, 2022 #228 Share Posted August 25, 2022 (edited) Princess Sales just had a webinar about the new process. At times there are horrible audio issues when the two ladies are talking but the part with the gentleman who did the walkthrough of the upgrade screens is worth listening to. https://www.facebook.com/PrincessVPSales/videos/1484592348657993/ Edited August 25, 2022 by azbirdmom 1 2 Link to comment Share on other sites More sharing options...
bafinegan Posted August 25, 2022 #229 Share Posted August 25, 2022 1 hour ago, ceilidh1 said: This looks familiar...same meter as NCL Same as MSC too. Link to comment Share on other sites More sharing options...
GonzoWCS Posted August 25, 2022 #230 Share Posted August 25, 2022 6 hours ago, ceilidh1 said: FAQs on upgrade process. The webinar is today, so more should should come to light afterwards, too... Was a good webinar I think we've got it! Cheers 1 Link to comment Share on other sites More sharing options...
wowzz Posted August 25, 2022 #231 Share Posted August 25, 2022 Can I ask those of you that listened to the webinar. Is the auction process going to be available to everyone, or just US passengers ? Link to comment Share on other sites More sharing options...
Steelers36 Posted August 25, 2022 #232 Share Posted August 25, 2022 9 minutes ago, wowzz said: Can I ask those of you that listened to the webinar. Is the auction process going to be available to everyone, or just US passengers ? Anything that is done in US we get as well - except for mailed out Medallions. Link to comment Share on other sites More sharing options...
wowzz Posted August 25, 2022 #233 Share Posted August 25, 2022 6 minutes ago, Steelers36 said: Anything that is done in US we get as well - except for mailed out Medallions. But do Canadians get the refare option, as us Brits don't? Link to comment Share on other sites More sharing options...
Steelers36 Posted August 25, 2022 #234 Share Posted August 25, 2022 (edited) 2 minutes ago, wowzz said: But do Canadians get the refare option, as us Brits don't? Yes we do. We can do anything the Americans can, except have a Medallion mailed to a Canadian address. If we are departing from FLL, I have them sent to our pre-cruise hotel. ETA: We can also use a US-based TA as another example. We can book in CAD or USD. Edited August 25, 2022 by Steelers36 Link to comment Share on other sites More sharing options...
wowzz Posted August 25, 2022 #235 Share Posted August 25, 2022 1 minute ago, Steelers36 said: Yes we do. We can do anything the Americans can, except have a Medallion mailed to a Canadian address. If we are departing from FLL, I have them sent to our pre-cruise hotel. ETA: We can also use a US-based TA as another example. We can book in CAD or USD. OK - but to get back to my question, will Brits, booking through a UK travel agent, be able to bid for an upgrade Link to comment Share on other sites More sharing options...
Rare ceilidh1 Posted August 26, 2022 #236 Share Posted August 26, 2022 3 hours ago, wowzz said: OK - but to get back to my question, will Brits, booking through a UK travel agent, be able to bid for an upgrade They didn't mention UK passengers in the webinar but did imply that it would be open to anyone with a paid cruise fare. For those of us who book in CAD, the bid will be priced in CAD but not the "locked in" rate that you get when you book...the current Princess rate (might be good or bad, depending on exchange rate). The other thing to note is that this will start rolling out on Sep 6th for sailings beginning Oct 1st (initially on a few select ships to get the bugs worked out...maybe they are learning from the app disaster?) 2 Link to comment Share on other sites More sharing options...
AZjohn Posted August 26, 2022 #237 Share Posted August 26, 2022 (edited) 8 hours ago, azbirdmom said: Princess Sales just had a webinar about the new process. At times there are horrible audio issues when the two ladies are talking but the part with the gentleman who did the walkthrough of the upgrade screens is worth listening to. https://www.facebook.com/PrincessVPSales/videos/1484592348657993/ Thank you for the link A couple of things I was interested in that they answered: Bidding starts Sept 6 as we know but, bids will only be offered on cruises on and after Oct 1 (hmmmm, my next cruise is Oct 1 :)) There will be a minimum set $ bid (no $1 bids…lol) You can cancel your bid anytime until your bid is accepted. They danced around the question how soon will they accept bids which tells me they could wait until last second when you board the ship. ”Maybe” they can work with bid winner if they are placed in a poor cabin location. Translates to me you are stuck in the cabin they put you in (we will not be bidding on a specific cabin, just the cabin class). Passengers currently assigned an ADA cabin will only be bidding to a higher class ADA cabin (the bid will not be upgraded to a regular cabin) I kind of got burned out listening to the rest of the webinar after those key points so there might be more bullet points someone else can post about. Cheers, John Edited August 26, 2022 by AZjohn 1 3 Link to comment Share on other sites More sharing options...
adamhh Posted August 26, 2022 #238 Share Posted August 26, 2022 Is the Sep 18th Discovery Princess eligble for this new bidding? Since its launching Sep 6... Link to comment Share on other sites More sharing options...
bafinegan Posted August 26, 2022 #239 Share Posted August 26, 2022 8 minutes ago, adamhh said: Is the Sep 18th Discovery Princess eligble for this new bidding? Since its launching Sep 6... see post #241 Link to comment Share on other sites More sharing options...
Steelers36 Posted August 26, 2022 #240 Share Posted August 26, 2022 4 hours ago, bafinegan said: see post #241 Okay, I'll bite. I am just now making post #241 and I am not sure. I recall the announcement indicating selected ship(s) at first in order to shakedown the process. So, I am not sure who the test guests will be. Link to comment Share on other sites More sharing options...
bafinegan Posted August 26, 2022 #241 Share Posted August 26, 2022 1 minute ago, Steelers36 said: Okay, I'll bite. I am just now making post #241 and I am not sure. I recall the announcement indicating selected ship(s) at first in order to shakedown the process. So, I am not sure who the test guests will be. Sorry #238 ( coulda swore I saw #241...) Old eyes and all that. 1 Link to comment Share on other sites More sharing options...
Steelers36 Posted August 26, 2022 #242 Share Posted August 26, 2022 11 hours ago, ceilidh1 said: For those of us who book in CAD, the bid will be priced in CAD but not the "locked in" rate that you get when you book...the current Princess rate (might be good or bad, depending on exchange rate). I would say this means that if a Canadian customer booking in CAD has a cruise booked when the rate was 1.25 and at time of upgrade bid the rate is 1.29 (it recently just moved from 1.25 to 1.29), the upgrade cost is going to be converted from USD at the 1.29 rate and not the 1.25 rate. Of course, it might work the other way some day as well. Link to comment Share on other sites More sharing options...
Rare ceilidh1 Posted August 26, 2022 #243 Share Posted August 26, 2022 13 minutes ago, Steelers36 said: I would say this means that if a Canadian customer booking in CAD has a cruise booked when the rate was 1.25 and at time of upgrade bid the rate is 1.29 (it recently just moved from 1.25 to 1.29), the upgrade cost is going to be converted from USD at the 1.29 rate and not the 1.25 rate. Of course, it might work the other way some day as well. Yes, that's what I understood it to mean... Link to comment Share on other sites More sharing options...
Rare ceilidh1 Posted August 26, 2022 #244 Share Posted August 26, 2022 4 hours ago, adamhh said: Is the Sep 18th Discovery Princess eligble for this new bidding? Since its launching Sep 6... Bidding launches Sep 6 for sailings from Oct 1st according to webinar Link to comment Share on other sites More sharing options...
Rare azbirdmom Posted August 26, 2022 #245 Share Posted August 26, 2022 10 hours ago, AZjohn said: Thank you for the link A couple of things I was interested in that they answered: Bidding starts Sept 6 as we know but, bids will only be offered on cruises on and after Oct 1 (hmmmm, my next cruise is Oct 1 :)) There will be a minimum set $ bid (no $1 bids…lol) You can cancel your bid anytime until your bid is accepted. They danced around the question how soon will they accept bids which tells me they could wait until last second when you board the ship. They said that it's not just going to happen two weeks prior like some other lines do it. It could happen right away or at any time depending on availability. I took some screenshots and will put those in another post. ”Maybe” they can work with bid winner if they are placed in a poor cabin location. Translates to me you are stuck in the cabin they put you in (we will not be bidding on a specific cabin, just the cabin class). They indicate that. But then when they were going through the demo they separated some of the "problem" categories out into separate categories. For example, Club Class also had a separate category for Forward Facing Club Class. They did say that they would have the Navigators reach out to guests if they would be assigned a questionable category but we will have to see how this shakes out. Passengers currently assigned an ADA cabin will only be bidding to a higher class ADA cabin (the bid will not be upgraded to a regular cabin) I kind of got burned out listening to the rest of the webinar after those key points so there might be more bullet points someone else can post about. Cheers, John I made a couple of notes in red above and have a couple of extra notes below (didn't get a chance to post yesterday but will also post screenshots too in a bit): The general rule is if you paid something for your cruise fare you will be eligible to make an upgrade bid. This was in response to a question about the cabins TAs can earn, I don't know if this would work for, say, free casino offers where you've already paid to upgrade your cabin. I'm guessing no but will find out soon enough as I have one of those in December. The categories you can bid on depend on what you booked. For example, if you booked an inside you can only bid up to a Deluxe Balcony. Offer goes via email to guest and TA (if applicable). Guests must put in a credit card number before submitting their offer but it is only used to ensure that the bid is serious - no charges are made at the time of bid. When you get the email that your bid has been accepted, you must indicate your final payment type in the Personalizer. FCCs can be used but they must be payment type not discount. In response to a question they said free upgrades may still happen. And those with guarantees can bid too - the category booked will be used in building the offer. If there is a tie in terms of bid price for a specific cabin, Captain's Circle status will be used as a tiebreaker. I got the sense that there are other criteria but this one was in response to a question asking if status is taken into account in this process. 3 2 Link to comment Share on other sites More sharing options...
Rare azbirdmom Posted August 26, 2022 #246 Share Posted August 26, 2022 (edited) Here's some of the screenshots from the presentation. Edited August 26, 2022 by azbirdmom 5 Link to comment Share on other sites More sharing options...
suzyed Posted August 26, 2022 #247 Share Posted August 26, 2022 24 minutes ago, azbirdmom said: I made a couple of notes in red above and have a couple of extra notes below (didn't get a chance to post yesterday but will also post screenshots too in a bit): The general rule is if you paid something for your cruise fare you will be eligible to make an upgrade bid. This was in response to a question about the cabins TAs can earn, I don't know if this would work for, say, free casino offers where you've already paid to upgrade your cabin. I'm guessing no but will find out soon enough as I have one of those in December. The categories you can bid on depend on what you booked. For example, if you booked an inside you can only bid up to a Deluxe Balcony. Offer goes via email to guest and TA (if applicable). Guests must put in a credit card number before submitting their offer but it is only used to ensure that the bid is serious - no charges are made at the time of bid. When you get the email that your bid has been accepted, you must indicate your final payment type in the Personalizer. FCCs can be used but they must be payment type not discount. In response to a question they said free upgrades may still happen. And those with guarantees can bid too - the category booked will be used in building the offer. If there is a tie in terms of bid price for a specific cabin, Captain's Circle status will be used as a tiebreaker. I got the sense that there are other criteria but this one was in response to a question asking if status is taken into account in this process. What if you paid for your entire reservation with FCCs earned from Covid cruises. Will you still be able to bid? It doesn't sound like you can bid for a specific deck, is that correct? And what if you don't like the cabin they choose, could you withdraw your bid it there were other bids? Link to comment Share on other sites More sharing options...
Rare azbirdmom Posted August 26, 2022 #248 Share Posted August 26, 2022 4 minutes ago, suzyed said: What if you paid for your entire reservation with FCCs earned from Covid cruises. Will you still be able to bid? It doesn't sound like you can bid for a specific deck, is that correct? And what if you don't like the cabin they choose, could you withdraw your bid it there were other bids? You should be able to bid if you paid with FCCs. And no you can't select specific decks or cabins. As John noted above, they did indicate that there may be some flexibility but it didn't give me warm fuzzies that they would move someone back if they didn't like where they landed. They did say that they know the more problematic categories from dealing with Upsells for a while and that they would call before accepting your bid if that came into play. But I would say that if you're bidding, be prepared to keep what you're offered. 2 2 Link to comment Share on other sites More sharing options...
suzyed Posted August 26, 2022 #249 Share Posted August 26, 2022 (edited) 4 minutes ago, azbirdmom said: You should be able to bid if you paid with FCCs. And no you can't select specific decks or cabins. As John noted above, they did indicate that there may be some flexibility but it didn't give me warm fuzzies that they would move someone back if they didn't like where they landed. They did say that they know the more problematic categories from dealing with Upsells for a while and that they would call before accepting your bid if that came into play. But I would say that if you're bidding, be prepared to keep what you're offered. One more question please? Are the bids just for cabins in categories above, rather than within a category? Ex. Balcony to Mini Suite? Balcony to Club Class Mini Suite? or even Balcony to Suite? And once you win a bid is there an opportunity to bid again on a higher category? I guess that was more than "one more question"....apologies! Edited August 26, 2022 by suzyed Link to comment Share on other sites More sharing options...
Rare azbirdmom Posted August 26, 2022 #250 Share Posted August 26, 2022 (edited) 3 minutes ago, suzyed said: One more question please? Are the bids just for cabins in categories above, rather than within a category? Ex. Balcony to Mini Suite? Balcony to Club Class Mini Suite? or even Balcony to Suite? Yes, they are within categories. The subcategories will be shown such as balcony, deluxe balcony or the various types of suites. But you won't see M1, M2, etc., you'll just see Mini Suite, Club Class Mini Suite, or forward Mini Suite as an example. I saw your edit. They didn't say that you would get another opportunity once you've accepted a bid, it didn't come up. Edited August 26, 2022 by azbirdmom Link to comment Share on other sites More sharing options...
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