Check Your Bookings

[63 Super Sport]

My last 4 days has been an adventure. We made a reservation and paid for a Feb cruise on Oct 11. The reservation was deleted overnight. Called on Oct 12 reservation was reinstated incorrectly - transfers added, etc. Reservation was corrected and was again deleted over night. On Oct 13 the reservation was correctly reinstated. Printed travel summary was ensured that everything was good to go. Yeah! I thought.  Wrong, the paid reservation was once again deleted. And, yes, I checked my AX card and Princess has my $$$.  Now it is Friday, Oct 14 after over 2 hours on the phone this am and another 2 hours tonight I have been told everything is good. The big BUT IS - the website is having technical issues. I have no way to know if it has been corrected. Stay tune.

[paradiselivin1]

Yikes! Will check mine in a minute on the app which is faster than on laptop. Good luck ~ sounds like a real cluster...

[Papa Yoda]

Princess site is still:

We are currently experiencing technical difficulties.
Please try again.

[FenixRising]

16 minutes ago, Papa Yoda said:

Princess site is still:

We are currently experiencing technical difficulties.
Please try again.

 

Ditto

[Doug R.]

2 hours ago, Papa Yoda said:

Princess site is still:

We are currently experiencing technical difficulties.
Please try again.

 

 

1 hour ago, FenixRising said:

Ditto

I just signed in without a hitch,

[Papa Yoda]

6 minutes ago, Doug R. said:

 

I just signed in without a hitch,

 

Yep it's back

 

Don't ever give IT guys an hour for lunch on Fridays...

[Arizona Wildcat]

52 minutes ago, Doug R. said:

 

I just signed in without a hitch,

Sign in good.  Tried to book shore excursions and was told was impossible now on line.  Call in on Monday.  Website only partially up.

[Sprocket]

I booked a casino offer and the free play is a fraction of what it should be.  It was also booked under the completely wrong offer.  Mine was also cancelled then reinstated with transfers but free play still wrong.  Got someone to delete the transfers at least.

Made multiple calls but because its a casino offer apparently only a Supervisor can fix it. Beyond frustrating that it’s been days now with no resolution.

 

[alanasgpa]

1 hour ago, Sprocket said:

I booked a casino offer and the free play is a fraction of what it should be.  It was also booked under the completely wrong offer.  Mine was also cancelled then reinstated with transfers but free play still wrong.  Got someone to delete the transfers at least.

Made multiple calls but because its a casino offer apparently only a Supervisor can fix it. Beyond frustrating that it’s been days now with no resolution.

 

Need to call the casino dept!!! That’s what the manger is going to tell you because it’s a casino problem princess has a big problem with there Managment in customer service I don’t know if it’s that there short staff or what but it needs to be corrected 

[Sprocket]

8 minutes ago, alanasgpa said:

Need to call the casino dept!!! That’s what the manger is going to tell you because it’s a casino problem princess has a big problem with there Managment in customer service I don’t know if it’s that there short staff or what but it needs to be corrected 

I have been calling the casino department trying to get this fixed.

[63 Super Sport]

Happy Dance!! Just printed travel summary. We are good to go as of now.

 

 

[compozer]

I am so sick of the technical difficulties over the last couple years.   Had so many issues back in June for our Alaskan cruise tour and over the last two weeks it has been a nightmare trying to book a Med honeymoon trip for our son.  I usually book trips myself and then transfer them to my TA but this time I asked her for help.   She was so frustrated by their mistakes.   

[corvetteatthelake]

The Princess website has to be the WORST!  Not at all user-friendly.  Not any better on board.  Someone except smart a** IT guys need input on how normal customers need to use the website.

[63 Super Sport]

I had great hopes. My paid booking was available for 3 days then cancelled. The booking has now been cancelled and re-instated 6 times since October 11th.  Number 6 was today and it is still wrong. Have been told a supervisor will have to fix. I am told it was a software issue for reservations booked on Oct 11. Stay tune. 

 

Anyone have any thoughts. 

[Kay S]

2 minutes ago, 63 Super Sport said:

I had great hopes. My paid booking was available for 3 days then cancelled. The booking has now been cancelled and re-instated 6 times since October 11th.  Number 6 was today and it is still wrong. Have been told a supervisor will have to fix. I am told it was a software issue for reservations booked on Oct 11. Stay tune. 

 

Anyone have any thoughts. 

There's always an excuse that isn't "It's our fault."