HELP Stuck at LHR

[Tonopah]

So we verified our Cunard Xfer the day before yesterday. We’re here now. No Cunard. No signs for us. The phone #s aren’t working. Not sure why. Any suggestions? Phone#s? Anything? Hubby is LIVID and I’m not doing well with the drama

[Host Hattie]

Are you going to Southampton today? What did your instructions say ? 

[Tonopah]

2 minutes ago, Host Hattie said:

Are you going to Southampton today? What did your instructions say ? 

It is a hotel transfer. We verified with Cunard the day before we left. They would meet us at International Arrivals.

[Host Hattie]

0344 338 8641 is the Customer Services number if that helps.

[exlondoner]

If it’s a London hotel, I would simply get on the Piccadilly Line, and lambast Cunard when you get there.

[PORT ROYAL]

3 minutes ago, Tonopah said:

It is a hotel transfer. We verified with Cunard the day before we left. They would meet us at International Arrivals.

Has one contacted the booked hotel, or Cunard in Southampton, as it’s this office that would have booked the transport?
Personally, one would take a cab and then look to sort the matter from the car in transit, then from a hotel room, rather than a airport.

Think Cunard would be apologetic and receptive.  

Get a receipt for the cab fare to also include any gratuity in the single amount.

 

[Tonopah]

Just now, PORT ROYAL said:

Has one contacted the booked hotel, or Cunard in Southampton, as it’s this office that would have booked the transport?
Personally, one would take a cab and then look to sort the matter from the car in transit, then from a hotel room, rather than a airport.

Think Cunard would be apologetic and receptive.  

Get a receipt for the cab fare to also include any gratuity in the single amount.

 

That is exactly what we are doing. Thank you.

[Tonopah]

Also no one is answering our calls. We will pursue it when we are in our hotel. Sadly we are now concerned about all of our arrangements including our transfer to Southampton.

[PORT ROYAL]

Just now, Tonopah said:

Also no one is answering our calls. We will pursue it when we are in our hotel. Sadly we are now concerned about all of our arrangements including our transfer to Southampton.

Don’t fret over the transfer.  If required the Hotel Concierge will arrange a car.  Again, retain a Bill/Receipt for the car.

 

[Tonopah]

Please does someone have a good number for Cunard Uk? 
 

They told us the concierge would have our Southampton info but he does not. The phone number we are calling does not answer. This has been a nightmare. We are seasoned travelers but this is a nightmare.

 

ETA: someone finally answered the phone. Hope we get some answers. So frustrated.

Edited October 29, 2022 by Tonopah
Add info

[Host Hattie]

Have you contacted your Travel Agent?

I posted the Customer Services number above.

[Tonopah]

1 minute ago, Host Hattie said:

Have you contacted your Travel Agent?

I posted the Customer Services number above.

Our TA is in California. Called, texted, emailed. She is a Cunard Rep.

[Host Hattie]

I'm glad to hear someone has answered the phone, I hope you can get it resolved and enjoy the rest of your stay in London.

[Tonopah]

Cunard UK says there is nothing they can do for us about the airport transfer. We have to contact Cunard US. Not the way we wanted to spend our first day in London.

 

OK, hosthattie There’s no reason to keep this thread alive so please lock it. Thanks

 

We did get a letter delivered to the hotel while we were on hold with Cunard saying we would be picked up on Tuesday. We shall see

 

Thanks for everyone’s help.

Edited October 29, 2022 by Tonopah

[Host Hattie]

OK, sorry about such a stressful start to your trip, hope Tuesday is more successful. A letter sounds positive.