Why Won't They Take My Money?

[ARandomTraveler]

I've been trying to book a 12-night Singapore to Japan cruise for next summer, but every time I try to pay the deposit, it tells me "Sorry, something went wrong, we are unable to complete your transaction." 
 

I've tried using 3 different devices (iPad using Safari browser, iPhone using Safari browser, PC desktop computer using Google browser). I've also tried using 3 different credit cards, all of which have a $0 balance, and minimally a $26,000 credit limit (all 3 are Visa).

 

Is there a glitch with Safari or Google browsers? Is RC not taking payments from Visa? Am I forgetting to enter something or check some box that is in an obscure, non-obvious location on the screen (I clicked "I agree" on the terms and conditions).

[reallyitsmema]

2 minutes ago, ARandomTraveler said:

I've been trying to book a 12-night Singapore to Japan cruise for next summer, but every time I try to pay the deposit, it tells me "Sorry, something went wrong, we are unable to complete your transaction." 
 

I've tried using 3 different devices (iPad using Safari browser, iPhone using Safari browser, PC desktop computer using Google browser). I've also tried using 3 different credit cards, all of which have a $0 balance, and minimally a $26,000 credit limit (all 3 are Visa).

 

Is there a glitch with Safari or Google browsers? Is RC not taking payments from Visa? Am I forgetting to enter something or check some box that is in an obscure, non-obvious location on the screen (I clicked "I agree" on the terms and conditions).

 

Are sailings from Singapore still only for Singapore residents or are they finally open to all?

[ARandomTraveler]

20 minutes ago, reallyitsmema said:

 

Are sailings from Singapore still only for Singapore residents or are they finally open to all?

Good question, that might be the issue. I'll have to call RC and sit on hold I guess.

[rockmom]

21 minutes ago, ARandomTraveler said:

Good question, that might be the issue. I'll have to call RC and sit on hold I guess.

The hold time is usually significantly less when you choose 'I want to book a new cruise'.  lol  Although maybe with Icon newly released, that's not the case right now.  

Edited October 30, 2022 by rockmom

[cruiseboy89130]

They are having isues with international CC they have not been taking VISA, AMEX or MASTER for days!

Edited October 30, 2022 by cruiseboy89130

[ARandomTraveler]

While on hold to book over the phone, I continued my attempts to book online.

 

I had originally checked the box for "My dining time is not available," so I switched it to "My time dining" and whaddya know, it let me complete my booking 🙄. 
 

This will be my first Quantum Class cruise, and is making up for the Singapore cruise we had booked in the summer of 2020 that got cancelled. The only downsides are that I should have booked this 3 weeks ago when the price was $1600 cheaper, and the cost of hotels in Singapore have gone WAY up since 2020. Really looking forward to it though, and am lucky to be able to go at all, so I won't complain.