Question on Next Cruise certificate from October 2010

[dccruisin]

I have a Next Cruise certificate in my profile that has an issue date of October 2010 and an expiration date of 2039 in my profile. 

I keep forgetting to apply the certificate.

I called RCL and the customer service person said the $200 deposit would be applied but in order to get the OBC I had to add a booking within 2 months of the certificate issue.

I know that is the policy is now but I thought back in 2010 the policy was different.

 

Does anyone know what the Next Cruise certificate policy was in 2010?

Thanks

[neverbeenhere]

MIAMI, June 01, 2010 – Royal Caribbean International today announced new enhancements to the cruise line’s Crown & Anchor Society that will better recognize and reward the cruise line’s loyal member guests. The new Crown & Anchor Society enhancements will begin rolling out on June 1, 2010, offering members the exclusive privilege to book their next cruise onboard and receive an onboard credit for their future sailing.  Members also can apply their Crown & Anchor Society Savings Certificates and receive the onboard credit for their future booking, receive more individual attention and service from additional onboard Loyalty Staff aboard each ship, have priority notification of exclusive member specials, and exclusively receive added-value offers in the Crown & Anchor Society Ultimate Value Booklet.

“We listened to our member guests and are launching program enhancements to reflect what they told us matter most to them,” said Betsy O’Rourke, senior vice president of Marketing, Royal Caribbean International.  “The new exclusive benefits will add to those that members have enjoyed in the past and reflect Royal Caribbean’s commitment to recognize and reward our loyal members who cruise with us again and again. There has never been a better time to be a Crown & Anchor Society member, and there is more to come.”

 

Crown & Anchor Society members will now have the exclusive privilege to reserve their next cruise while onboard a Royal Caribbean vacation.  The new and exclusive Onboard Booking Bonus offers members the exclusive privilege to book a future cruise onboard and receive an onboard credit to spend on the future sailing, which can now also be used with either a Crown & Anchor Savings Certificate or a Balcony and Suite Discount (the latter applicable for Platinum, Diamond or Diamond Plus members), offering member guests great savings for their next cruise. Travel agent partners will continue to earn commission for onboard bookings.
 

An additional Crown & Anchor Society Loyalty Staff member also has been appointed aboard each ship to offer more personalized service and deliver the Royal treatment to each member guest.  The Loyalty Staff members can help answer member guests’ questions and help them reserve future cruises to take advantage of the new and enhanced vacation offers, available only to members of the Crown & Anchor Society.
 

Crown & Anchor Society members also will notice the new program enhancements both at home and onboard. Members will continue to enjoy first-to-know priority notice and access to new developments, special events, and exclusive offers that reward members for their loyalty. Travel agent partners also will be notified simultaneously. Onboard, member guests will be recognized every time they advance to a new level; and enjoy new enhanced benefits in their Ultimate Value Booklet, filled with new onboard savings for beverages, internet packages, photo and logo merchandise, supplementing classic favorites such as casino and spa discounts, to name a few. For more information and a new webisode about the loyalty program and its members, please visit www.RoyalCaribbean.com/CrownandAnchor.
 

[dccruisin]

Well, I think I got my questioned answered.  After much searching the RCL agent found out that we would still be eligible for the OBC too.

Linda 

[dccruisin]

Just now, neverbeenhere said:

MIAMI, June 01, 2010 – Royal Caribbean International today announced new enhancements to the cruise line’s Crown & Anchor Society that will better recognize and reward the cruise line’s loyal member guests. The new Crown & Anchor Society enhancements will begin rolling out on June 1, 2010, offering members the exclusive privilege to book their next cruise onboard and receive an onboard credit for their future sailing.  Members also can apply their Crown & Anchor Society Savings Certificates and receive the onboard credit for their future booking, receive more individual attention and service from additional onboard Loyalty Staff aboard each ship, have priority notification of exclusive member specials, and exclusively receive added-value offers in the Crown & Anchor Society Ultimate Value Booklet.

“We listened to our member guests and are launching program enhancements to reflect what they told us matter most to them,” said Betsy O’Rourke, senior vice president of Marketing, Royal Caribbean International.  “The new exclusive benefits will add to those that members have enjoyed in the past and reflect Royal Caribbean’s commitment to recognize and reward our loyal members who cruise with us again and again. There has never been a better time to be a Crown & Anchor Society member, and there is more to come.”

 

Crown & Anchor Society members will now have the exclusive privilege to reserve their next cruise while onboard a Royal Caribbean vacation.  The new and exclusive Onboard Booking Bonus offers members the exclusive privilege to book a future cruise onboard and receive an onboard credit to spend on the future sailing, which can now also be used with either a Crown & Anchor Savings Certificate or a Balcony and Suite Discount (the latter applicable for Platinum, Diamond or Diamond Plus members), offering member guests great savings for their next cruise. Travel agent partners will continue to earn commission for onboard bookings.
 

An additional Crown & Anchor Society Loyalty Staff member also has been appointed aboard each ship to offer more personalized service and deliver the Royal treatment to each member guest.  The Loyalty Staff members can help answer member guests’ questions and help them reserve future cruises to take advantage of the new and enhanced vacation offers, available only to members of the Crown & Anchor Society.
 

Crown & Anchor Society members also will notice the new program enhancements both at home and onboard. Members will continue to enjoy first-to-know priority notice and access to new developments, special events, and exclusive offers that reward members for their loyalty. Travel agent partners also will be notified simultaneously. Onboard, member guests will be recognized every time they advance to a new level; and enjoy new enhanced benefits in their Ultimate Value Booklet, filled with new onboard savings for beverages, internet packages, photo and logo merchandise, supplementing classic favorites such as casino and spa discounts, to name a few. For more information and a new webisode about the loyalty program and its members, please visit www.RoyalCaribbean.com/CrownandAnchor.
 

Thanks for the ino.  I think we simultaneously posted.  

[link99]

Keep this in mind also.

For those that have created NC bookings prior to March 15, 2014, when converting them to a specific cruise, here is the OBC that you should receive:

OBC From Booking On Board
$25 for sailings of 3-5 nights
$100 for sailings of 6-9 nights
$150 for sailings of 10-14 nights
$200 for sailings of 15+ nights 

Please remember to remind whomever you are booking with exactly when that NC was created so that you get the correct OBC upon conversion. The creation date should be in the upper right hand corner next to "Booking Date".
 

This was from a post on here back in the day I saved. I still have one left to use from 2013. Glad you had your issue corrected.

Edited November 3, 2022 by link99
Add word

[dccruisin]

8 minutes ago, link99 said:

Keep this in mind also.

For those that have created NC bookings prior to March 15, 2014, when converting them to a specific cruise, here is the OBC that you should receive:

OBC From Booking On Board
$25 for sailings of 3-5 nights
$100 for sailings of 6-9 nights
$150 for sailings of 10-14 nights
$200 for sailings of 15+ nights 

Please remember to remind whomever you are booking with exactly when that NC was created so that you get the correct OBC upon conversion. The creation date should be in the upper right hand corner next to "Booking Date".
 

This was from a post on here back in the day I saved. I still have one left to use from 2013. Glad you had your issue corrected.

Thanks for the info.  Linda

[Starry Eyes]

I have an old Next Cruise in my profile, but I do not remember the issue date.  How would I find the issue date?

[Ourusualbeach]

Not sure if this certificate is old enough but there were some out there that allowed for price drops up until final payment.

[link99]

56 minutes ago, Starry Eyes said:

I have an old Next Cruise in my profile, but I do not remember the issue date.  How would I find the issue date?

Without your original documentation You may have to call C&A and give them the booking number. They should be able to give you the date.I checked my profile. I did not see away to check the issue date.

[Starry Eyes]

19 minutes ago, link99 said:

Without your original documentation You may have to call C&A and give them the booking number. They should be able to give you the date.I checked my profile. I did not see away to check the issue date.

Thanks for looking at your profile.  I could not see it in mine either. I planned to use it on a longer cruise, though never seemed to remember…

[dccruisin]

2 hours ago, Starry Eyes said:

I have an old Next Cruise in my profile, but I do not remember the issue date.  How would I find the issue date?

Yes I also keep forgetting to use the certificate.

I called RCL and the agent was able to see the origination I date.

Initially she said that the certificate was not eligible for OBC since I did not book the cruise within 2 months of getting the certificate.

I pointed out that I thought under the old rules we had forever to book the cruise (online shows an expiration date of 2039).

So she searched around and did find that the certificate was eligible for OBC.

Now I have to choose a cruise.

[Starry Eyes]

I called and and asked the origination date on my certificates.…Feb 2015. 
Does someone have the OBC chart for that certificate?

[nelblu]

On 11/3/2022 at 6:24 PM, Starry Eyes said:

I have an old Next Cruise in my profile, but I do not remember the issue date.  How would I find the issue date?

I have 2 certs, and the issue date is on the guest copy of the next cruise confirmation.

 

Mine were issued on February 8, 2012, and August 16, 2013, and both do not reflect an expiration date.

Like the Op I keep forgetting to convert to an actual booking.

[dccruisin]

Just an update.

I was able to use the Next Cruise certificate and got the $100 OBC for 7 day cruise and credit for the $200 deposit.

It did take some back and forth phone calls among RCL, my travel agent and me.

After RCL researched the certificate RCL said the  travela gent had to call and use the certificate.

So booked the cruise via the travel agent.

Travel agent called RCL told travel agent that I had to call RCL and use the use the certificate.

After some back and forth and contacting supervisors at RCL and such finally a 3 way call among RCL rep, my travel agent and me we got it done.

Everyone was nice and patient.  

So if you have an old certificate you are going to use just be insistent on what you know and be patient.

Linda

[orville99]

We have one really old one left, and have used the rest of them on cruises we have booked but won't take until next year. They balk at using them until you ask for the issue to be elevated. The reason is always that the booking number on the certificates has expired and has been re-used at least once on another booking unrelated to yours. Once they create a new booking number, the certificate is valid again.

 

The one we have left is a "golden" ticket. It is so old that it is combinable with all the other promotions, shareholder discounts, etc. Someday we will find a cruise that will benefit from using that one.

[wallyj]

I just used an old certificate from 2011 for a 7 day cruise 11/28/2022. It had no expiration date. I asked if I would receive double points since the booking date was before September 2021. At first I was told no as the booking number was so old,  Royal issued a new booking number and said since I booked in 2022, I was not eligible and the original certificate was not redeemed.

 

I called again, and was told Royal will give me double points but they will have to update my booking manually as they cannot backdate the booking date. Glad I remembered to ask about getting double points.