Onboard credit info

[lunedemiel17]

Hello happy cruisers,

yesterday I spoke with the post cruise department and I got extra onboard credit.  Could you tell me where i can see the amount.  I found nothing on the app on anywhere else.  Thank you for your help. 🤩

[adolfo2]

Should be visible on your COMPUTER after logging in and opening the sailing 

[lunedemiel17]

Thank you for the info. 😁 Very  appreciate. 

[wrk2cruise]

If it's an existing booking you should be able to see it at the top of your cruise planner.   Otherwise you can call the number for existing reservations and use the automated system to request a guest invoice.

[cruisestitch]

2 hours ago, lunedemiel17 said:

Hello happy cruisers,

yesterday I spoke with the post cruise department and I got extra onboard credit.  Could you tell me where i can see the amount.  I found nothing on the app on anywhere else.  Thank you for your help. 🤩

It won’t appear on the app until you board, and even then it takes a few hours up to a day.

[IslaSarah]

OBC from Celebrity will show up in your Cruise Planner on the website. OBC from your travel agent usually isn't available until you're on board.

[lunedemiel17]

Thank you all for your help. 😁

[WrittenOnYourHeart]

It's been taking mine about 24 hours to show in Cruise Planner once I've switched to something that offers it.

[NJRonbo]

On 11/27/2022 at 6:48 AM, lunedemiel17 said:

Hello happy cruisers,

yesterday I spoke with the post cruise department and I got extra onboard credit.  Could you tell me where i can see the amount.  I found nothing on the app on anywhere else.  Thank you for your help. 🤩

I had the same issue a week ago and someone here was very kind to help me find it.

 

In short, if you are logging into the Celebrity website and your account to find the OBC amount...GOOD LUCK.

There is a lot of rummaging around you need to do to find it.  I had to click through several links until I found my OBC amount appearing in the top of the page.  It was even more difficult to find the Premium Internet package I purchased.

What I am saying here is that the Celbrity website is horribly difficult to navigate through if you want to find purchased information.  Every survey they send me, I point this out.  Whether someone will listen and fix it is anyone's guess.

I hope you found what you were looking for.  Have a great cruise!

[SHIP TRAVELER]

When you sign in on your X account one sure way to see OBC is to attempt to (dummy) book a shore excursion.  The OBC available will usually pop right us...spend me, spend me.  This always works, the page keeps changing with prompts in different places but this works.