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Jazzytelly

By Jazzytelly,
in P&O Cruises ( UK )

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jaydee6969

jaydee6969

Posted
Posted
22 minutes ago, Jazzytelly said:

We are having trouble logging into our account, been trying for 2 weeks now. Anyone else having this problem? 

 

I can not access my account on pocruises.com

 

No problems with accessing existing bookings through my.pocruises.com

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kalos

kalos

Posted
Posted

Just been on mine...no problem.

 

You never said what your trying to log in with ?

 

I  have just logged in using Google Chrome on a windows laptop  and then on 

my Android phone  both are working fine .

 

I once had an issue and so I deleted the desktop short cut and gave the PC a good clear out of cookies and cache ,which did the trick for me .

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jaydee6969

jaydee6969

Posted
Posted (edited)

Have tried PC based Chrome and Edge, no page found.  Also tried Chrome and Safari on my iPad and still nothing.  Also tried Chrome on my iPhone, no luck.

 

Just the same - Sorry, there's been a problem.  The page you are looking for can't be found.

Edited by jaydee6969
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kalos

kalos

Posted
Posted
12 minutes ago, jaydee6969 said:

Just the same - Sorry, there's been a problem.  The page you are looking for can't be found

 

Just tried on my laptop again and I'm getting logged in ok  but now at the top of the page 

When I click onto "Hello Kalos" to go into my account (the tab next to logout)..

I am also getting "Sorry, there's been a problem.  The page you are looking for can't be found"

So me thinks the problems are at P&O's end .

I can still get in via the my booking page using booking reference though .

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jaydee6969

jaydee6969

Posted
Posted
Just now, kalos said:

 

Just tried on my laptop again and I'm getting logged in ok  but now at the top of the page 

When I click onto "Hello Kalos" to go into my account (the tab next to logout)..

I am also getting "Sorry, there's been a problem.  The page you are looking for can't be found"

So me thinks the problems are at P&O's end .

I can still get in via the my booking page using booking reference though .

 

I believe that's what the OP was referring to, I just wanted to check my points had been added following our return last Saturday.

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kalos

kalos

Posted
Posted
6 minutes ago, jaydee6969 said:

 

They did with Iona when we were dead in the water last week with power failure.  And it worked!!!

 

They don't make things like they used to . A fitter once told me he kept a lump hammer handy .

" If it dunt work give it a clout ,nine out of ten ,that's all it needs "  he said .

 

Not that I recommend doing so to your PC/Phone but I can understand the urge to do so .😀

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Jazzytelly

Jazzytelly

Posted
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Posted
3 hours ago, kalos said:

Just been on mine...no problem.

 

You never said what your trying to log in with ?

 

I  have just logged in using Google Chrome on a windows laptop  and then on 

my Android phone  both are working fine .

 

I once had an issue and so I deleted the desktop short cut and gave the PC a good clear out of cookies and cache ,which did the trick for me .

I’ve tried different browsers and also on iPad and PC, same problem.

 

Just to point out we can can get into individual cruises on the P & O Personaliser , it is our individual P& O accounts to check points etc we can’t access. Having the same problems as everyone above are getting . Also whoever said about turning on and off again of course obviously we tried that first also deleting cookies etc etc. 

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jaydee6969

jaydee6969

Posted
Posted (edited)
41 minutes ago, solentsam said:

Hi I logged in and went to search and put in "points"  from the results I then clicked on link to welcome to peninsular club and got to see mine

 

Hope that helps

 

Good shout.

 

Logged in and as you suggested, searched points and clicked on the one suggesting Welcome to the peninsular club

 

Edited by jaydee6969
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kalos

kalos

Posted
Posted
6 minutes ago, purplesea said:

I haven't been able to access my account for a few days and just receive the same message as others are. I can access my various cruises via mypersonaliser though!

 

As solentsam (GOOD CALL) has put there is a workaround ..

 

LOG IN  but do not click on your name 

 

THEN PASTE https://www.pocruises.com/my-account

 

and you should be there 😊

 

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Amelia Noylam

Amelia Noylam

Posted
Posted

Same here I tried when we came back off the Iona three weeks ago and been trying off and on since, and still having the same problems.

I have changed the browser from Edge to Google and still the same, changed back to Edge.

Hope they haven't got a virus, or someone is trying to hack them, you never know these days.

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amajaa

amajaa

Posted
Posted
20 hours ago, kalos said:

 

As solentsam (GOOD CALL) has put there is a workaround ..

 

LOG IN  but do not click on your name 

 

THEN PASTE https://www.pocruises.com/my-account

 

and you should be there 😊

 


Trouble is when I try and log in all that comes up is 

Sorry, there's been a problem.

THE PAGE YOU ARE LOOKING FOR CAN'T BE FOUND.

 

so I don’t even get a name come up that you say don’t click on

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kalos

kalos

Posted
Posted
2 minutes ago, amajaa said:

Following on from above, although the only thing to cone up on the page was as above I then clicked on link posted and it opened on another page and went in so I can now see my points etc. Thanks

 

I was just about to say from that page use the link but you sussed it 😊

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