New website.

[G2G]

41 minutes ago, Turangi! said:

Exactly… it goes to a payment popup page and that’s it… Even If I try to choose excursions, and hit continue, it wants me to pay what it thinks I owe… since I paid in full to my TA in February, I just don’t trust the site… I sent AZ Support request the documentation and bluntly, nothing changed on my account. Not sure how we will be able to get a boarding passes if it won’t let me by the erroneous payment message!  Don’t think sending another support request will make any difference so I am giving up until others report success on this board!  Will contact my TA closer to sailing… or just show up at the dock in Southampton!

Me too

 

[cavaaller]

We just received a reminder email “

Final Payment Reminder for Your Upcoming Cruise”

stating:

 

We are excited to have you join us on your upcoming cruise. As we approach the departure date, we kindly remind you that a deposit must be made by May 1st to secure your reservation.

Please note that failure to make the required deposit by May 1st may result in the cancellation of your reservation. We wouldn't want you to miss out on this unforgettable experience, so please ensure your deposit is made as soon as possible.

 

Our only booked cruise is summer 2024…

must be a mistake but makes me nervous nevertheless (deposit is paid).

Anyone else ?

 

Edited April 21, 2023 by cavaaller

[G2G]

Excellent news, I finally had a reply to my query about alleged money owing and points difference stating all was resolved and what a shock, it isn’t. I absolutely give up. Before anyone tells me that all will be amazing when I board, I’m aware of the product after 20+ sailings, but this fiasco is draining & unacceptable   

[JYDCruise]

Two weeks ago, I submitted the online form regarding the "Balance Due" error on my early June cruise (which was paid in full in February). I just now received a response from loyalty@azamara.com:

 

Due to the migration into our new systems, we are just now seeing your message; please accept our apologies for any frustration or inconvenience this may have caused. While we hope you were able to reach out to one of our agents via phone to get your initial inquiry resolved, we still wished to verify if all has been taken care of or if there's anything we can still assist with.

 

Good news, right! I checked online and . . . nothing has changed. It still shows the full amount as due. I'm also confused as to why they thought I would "reach out to one of our agents via phone" - isn't not having to call the entire point of the online form?

 

The circus continues.

[JaneStarr]

37 minutes ago, JYDCruise said:

Two weeks ago, I submitted the online form regarding the "Balance Due" error on my early June cruise (which was paid in full in February). I just now received a response from loyalty@azamara.com:

 

Due to the migration into our new systems, we are just now seeing your message; please accept our apologies for any frustration or inconvenience this may have caused. While we hope you were able to reach out to one of our agents via phone to get your initial inquiry resolved, we still wished to verify if all has been taken care of or if there's anything we can still assist with.

 

Good news, right! I checked online and . . . nothing has changed. It still shows the full amount as due. I'm also confused as to why they thought I would "reach out to one of our agents via phone" - isn't not having to call the entire point of the online form?

 

The circus continues.

Let me guess…was the kicker that it came from a No-reply email address?

 

[Travels with Lisa]

Has anyone cancelled shore excursions on the new site and actually gotten a refund?  We have a few that we’ve booked with our cc that we would like change. I’m worried that I might not ever see my refund.

TIA 
 

 

[nonrev1]

I cancelled shore excursions and never received an email that said they were canceled. But, they disappeared from my booking.  Then a week later they popped up again.  Then disappeared.  Still never got a credit.  Boarded the ship and there were the tickets for my canceled shore excursions that were never really canceled.  Unfortunately onboard instead of crediting my credit card they gave me a non refundable OBC. It took another 3 days to have them get in touch with Miami to fix it.  Very frustrating.  We have another cruise coming up this summer that we were hoping to book excursions for while we were on the April cruise….no luck.  There was no record of us having a very large OBC and I was not willing to put it on my credit card until it could be sorted out.  

[nonrev1]

While we were on our April cruise we received a credit on our credit card for our summer cruise.  We asked why we got a credit….onboard they did not know why.  Friends we are traveling with also received the same credit.  Today we all received an email saying we received a credit in error and we will be seeing a charge this week.  Crazy stuff.  

[Wander58]

We are on a cruise departing on May 14.  A couple weeks ago I cancelled a shore excursion and never got any confirmation - it just disappeared.  No SBC refunded or any message about what was available.  A couple days ago I booked new excursion and the website KNEW what was available and applied it to my new booking.  I WAS SHOCKED!  First by the fact I could book an excursion and second that the correct amount was applied.  I did a CC transaction and paid the difference between the SBC and what was due.  To my amazement, it all worked correctly!  Now if they could fix our loyalty level and points I'd be happy.  

[resumetoms]

sounds like they should back out  the new website and return to th

[cruisingaussies]

8 hours ago, JYDCruise said:

Two weeks ago, I submitted the online form regarding the "Balance Due" error on my early June cruise (which was paid in full in February). I just now received a response from loyalty@azamara.com:

 

Due to the migration into our new systems, we are just now seeing your message; please accept our apologies for any frustration or inconvenience this may have caused. While we hope you were able to reach out to one of our agents via phone to get your initial inquiry resolved, we still wished to verify if all has been taken care of or if there's anything we can still assist with.

 

Good news, right! I checked online and . . . nothing has changed. It still shows the full amount as due. I'm also confused as to why they thought I would "reach out to one of our agents via phone" - isn't not having to call the entire point of the online form?

 

The circus continues.

We’re boarding Journey TODAY and just received this message this morning!  Sent the form about three weeks ago and had a reply a week later saying our loyalty status and points had been fixed, which they were. I’ve not dared to check since. Fingers crossed for our embarkation later today. 

[Grandma Cruising]

8 hours ago, JaneStarr said:

Let me guess…was the kicker that it came from a No-reply email address?

 

I received the same email and it accepted a reply

[Grandma Cruising]

4 hours ago, resumetoms said:

sounds like they should back out  the new website and return to th

They can’t go back as it was RCCL’s system they used

[Travelingwithstyle]

9 hours ago, Wander58 said:

We are on a cruise departing on May 14.  A couple weeks ago I cancelled a shore excursion and never got any confirmation - it just disappeared.  No SBC refunded or any message about what was available.  A couple days ago I booked new excursion and the website KNEW what was available and applied it to my new booking.  I WAS SHOCKED!  First by the fact I could book an excursion and second that the correct amount was applied.  I did a CC transaction and paid the difference between the SBC and what was due.  To my amazement, it all worked correctly!  Now if they could fix our loyalty level and points I'd be happy.  

Great for you.  I can see the available excursions for my cruises that start in June.  I can pick the excursion and initially it looks like I booked it but then it doesn't show up in the summary of booked excursions.  We have OBC it is listed in the summary page in a blue big boc  but  to the side the total says zero USD .  Any helpful hints on how you completed the process of booking the excursion.

 

We have the right points/loyalty level....but of course right🤗....go figure.  Ill remain patient.  Thank you for any tips.   

[JaneStarr]

8 hours ago, Grandma Cruising said:

I received the same email and it accepted a reply

I didn’t attempt to reply because it came from noreply@azamara.com and the last line said:

“Note: This email address is unmonitored. For additional assistance, please Submit a Support Request.”

[Grandma Cruising]

6 minutes ago, JaneStarr said:

I didn’t attempt to reply because it came from noreply@azamara.com and the last line said:

“Note: This email address is unmonitored. For additional assistance, please Submit a Support Request.”

Interesting. The wording is identical but mine came from loyalty@azamara.com and didn’t have the same last line.

[JaneStarr]

Just now, Grandma Cruising said:

Interesting. The wording is identical but mine came from loyalty@azamara.com and didn’t have the same last line.

Hmmm…..mine was dated April 11th

[Grandma Cruising]

Just now, JaneStarr said:

Hmmm…..mine was dated April 11th

Mine was dated April 19th.

[Travels with Lisa]

I have had no response from Azamara about my loyalty points issue.  I had to send the form twice as after I sent it the first time, my points went down even further.  What really frustrates me is that they weren't correct before the site shut down. I called and was told that they would be fixed that week, which never happened.  We have changed loyalty levels and I really don't want to miss out on the additional perks.  My TA assures me that she will get this sorted, but I'm not a very patient person.

[ragesinn]

19 hours ago, cavaaller said:

We just received a reminder email “

Final Payment Reminder for Your Upcoming Cruise”

stating:

 

We are excited to have you join us on your upcoming cruise. As we approach the departure date, we kindly remind you that a deposit must be made by May 1st to secure your reservation.

Please note that failure to make the required deposit by May 1st may result in the cancellation of your reservation. We wouldn't want you to miss out on this unforgettable experience, so please ensure your deposit is made as soon as possible.

 

Our only booked cruise is summer 2024…

must be a mistake but makes me nervous nevertheless (deposit is paid).

Anyone else ?

 

Same response only did not complete a booking only trying a fake one to find what cabins were available.Could not find a way of the mess and four days later got this reminder to pay deposit or lose the booking. We have a 50% credit from Africa cruise concerning yellow fever so there is incentive to book another cruise with however I have found Seabourn cruise at a lower price with larger cabin, etc. I wonder how many customers will stay loyal or simply start looking at other cruise lines that fit their booking parameters going forward.

 

 

 

[roger b]

1 hour ago, JaneStarr said:

I didn’t attempt to reply because it came from noreply@azamara.com and the last line said:

“Note: This email address is unmonitored. For additional assistance, please Submit a Support Request.”

 This Website is a complete disaster, surely it cannot take 3 months to straighten out the site, my 2 cruises are not until November with the final payment in July. I would cancel if I had not taken my own air arrangements.

Only one cruise is showing all have no O.B.C $1100 and it does not accept bookings for excursions.

 Has anyone got an insight as to when Azamara will sort out their problems ???

[Zermatt]

12 hours ago, cruisingaussies said:

We’re boarding Journey TODAY and just received this message this morning!  Sent the form about three weeks ago and had a reply a week later saying our loyalty status and points had been fixed, which they were. I’ve not dared to check since. Fingers crossed for our embarkation later today. 

Good luck cruisingaussies,

If possible, please let us know how everything goes.  Hope you have a fabulous cruise.

[knitter]

Help with booking dining package?

My August 1 cruise shows up now, but I can not figure out to how to book a dining package- when I click on Onboard Packages, dining packages come up but there is no way I have found to book one.

Also, they refunded me some money 2 times, apparently by mistake (the two totaled less than $100)  and sent me an email that they had done that and would rebill the charges. The transactions show up in my credit card account, but I have no idea of where those amounts came from. Anyone else experience some thing similar? Thanks.

[JaneStarr]

5 hours ago, Grandma Cruising said:

Interesting. The wording is identical but mine came from loyalty@azamara.com and didn’t have the same last line.

Grandma,

Thanks for the address! I have just replied to that April 11th email using the Loyalty email.

Jane

[NeilWM]

Excuse my ignorance as we have less specialist cruise travel agents in Australia, Do travel agents have a separate booking system that is possibly working ok, or do they need to book using the same system as us or by being patient on the phone?