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Restrictions on ordering with new menus


hac82
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On 2/6/2023 at 9:01 PM, Merion_Mom said:

Here is another report and another opinion from the Enchantment.

 

Don't kid yourself that the new menus have anything to do with speeding up the dinner process.  It's a budget move by Royal Caribbean.  The choices are fewer, the quality lower, the presentation less appealing.

 

Someone mentioned that everything was great, except the steak was thin.  Yes. It is about 1/3 of an inch.  There is no way for this to be tender, and it's not.

 

Food comes out lukewarm at best.  You have to escalate to the headwaiter to get hot food.

 

And when the food comes out, it is 100% obvious that it was prepped loooong ago and left out to be served whenever.  Toppings are hardened, garnishes are dried out.  

 

If you want two entrees, they are not allowed to bring them out together.  You must finish one, then they can go get the other.  And if you are a consecutive cruiser, you know exactly what you are getting with each entree, and know darn well that you want another, and don't need to be treated like a miscreant child who may be wasting food. 

 

About the "maryland-style crab cakes".  I have always laughed that they have brass balls to put this on the menu on a cruise that departs out of Baltimore.  At least fake the name, because you are faking the food.  There is not one jot of crab in that cake.  It is surimi.  (DallasGuy described it; it's called surimi)  Gooey breadcrumbs and surimi.  No thank you.

 

IMO, it is very important that people use the end-of-cruise survey to be clear with their comments/complaints.  It is the only thing that will (possibly) move Royal Caribbean.

 

For those of you who like a little "positive" with the negative:

Wait staff are wonderful, as always, and try their darnedest to please.  The beef carpaccio is delicious.  Caesar salad is acceptable.  Lamb rogan josh is delicious, but sometimes has enough sauce and sometimes doesn't.  It is important that there be enough sauce, because the rice has been left to dry out.  Wedge salad is excellent, and I was able to get extra bacon.  

 

Now, back to the negative:

Windjammer offerings are GREATLY reduced.  GREATLY.  The signage is almost nonexistent.  You often can't tell by looking at something what it is, and there is no sign to tell you.  Things marked gluten free ARE NOT.  Staff is reduced.  Far fewer walking around with beverages; replacing empty trays of cups/glasses. Salad bar has disappeared the last two days; now there are just some prepared bowls of greens.  

 

 

 

 

This is so on target. Where this ends up, who knows. Some of these things that you wrote are not difficult to change.

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On 2/6/2023 at 9:44 AM, mikegrip said:

Just debarked Symphony on 02/04 and we never received issues with requesting different sides, getting a plate of steamed broccoli, ordering from kids menu (burger) for an adult that simply didn't want anything else on mexican night, etc.  These were all on menu.  Did encounter that the cheese plate is gone, and was told "We are sorry but with the new menus if the item is not listed we do not have it available"  Our waiter offered to go up to Windjammer to get some but we declined the offer.

Dang. As a gluten free vegetarian, this was often my go to app the nights there wasn’t anything else to be easily made safe for me.

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On 2/8/2023 at 9:59 PM, DallasGuy75219 said:

 

They should consistently have a GF section in the WJ, unless that's changed with the recent cuts to food.  Some of the food is stuff that's already elsewhere on the buffet (like steamed vegetales ad white rice), just conveniently set up in the GF section.  Other items (e.g., bread maybe) is specifically made to be GF.

Be careful if you are celiac. Many of the items are it well labeled, there is a ton of cross contamination, and we have been hearing some items are mislabled as GF.

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12 hours ago, CatLadyFemme said:

Dang. As a gluten free vegetarian, this was often my go to app the nights there wasn’t anything else to be easily made safe for me.

If you contact special needs in advance then you should be able to get suitable apps.

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