How to cancel a cruise?

[tc-cruise]

7 hours ago, Oceangoer2 said:

Did you try to clear cookies for Celebrity?  Or if you use a TA, perhaps that option is blocked?

I cleared cookies, tried a different laptop, turned on/off VPN....and I am in California. 

 

I booked directly on celebritycruises.com. 

[Oceangoer2]

16 hours ago, tc-cruise said:

I cleared cookies, tried a different laptop, turned on/off VPN....and I am in California. 

 

I booked directly on celebritycruises.com. 

Call Celebrity if you're sure you're cancelling....not worth knocking your head against the proverbial wall. 

[pete_coach]

9 minutes ago, Oceangoer2 said:

Call Celebrity if you're sure you're cancelling....not worth knocking your head against the proverbial wall. 

Celebrity call centres are not easy to speak with. Long wait times and then often incorrect answers.

Trying to get another cabin which shows empty on Celebrity site and well as several other sites and they say it is booked. It is not a one toime attempt but it had been showing empty for 4 days.... and still is today, 6 days later.

[MCC retired]

Another case where a TA could have  taken care of your cancelation without you hanging on a phone call to get a Rep..

Edited April 16 by MCC retired

[tc-cruise]

Actually I use chat to cancel it. Took 10 min but still way better than calling. 

 

I agree a TA could have taken care of it. But online booking was so easy.