Andona Posted March 22, 2023 #1 Share Posted March 22, 2023 Hi, First time cruiser here 🙂 We have the HIA package and I prebooked the Pinnacle Grill one night using our Specialty dining credit. I would like to cancel that booking and change to another night but want to be sure that the Dining credit will be refunded to me. When I clicked on the "Cancel Dining" in my itinerary on the website it indicated that I would receive $0.00 credit ( which makes sense as I didn't pay anything ) however it doesn't say that my credit will be refunded? So I thought I'd asked more experienced cruisers if I will get my credit back by cancelling online... or will I have to call them? ( I'm in Australia) TIA Andona Link to comment Share on other sites More sharing options...
colbe Posted March 22, 2023 #2 Share Posted March 22, 2023 3 minutes ago, Andona said: Hi, First time cruiser here 🙂 We have the HIA package and I prebooked the Pinnacle Grill one night using our Specialty dining credit. I would like to cancel that booking and change to another night but want to be sure that the Dining credit will be refunded to me. When I clicked on the "Cancel Dining" in my itinerary on the website it indicated that I would receive $0.00 credit ( which makes sense as I didn't pay anything ) however it doesn't say that my credit will be refunded? So I thought I'd asked more experienced cruisers if I will get my credit back by cancelling online... or will I have to call them? ( I'm in Australia) TIA Andona Call HAL Australia and ask. 1300 987322 Link to comment Share on other sites More sharing options...
oakridger Posted March 22, 2023 #3 Share Posted March 22, 2023 (edited) When I changed dates on mine last October I cancelled the reservation and the HIA dining credit was immediately restored on the home page of your booking. The same worked for excursion credits. I then could reserve the new dining date. PROMOTIONAL CREDIT Nancy XXXX Complimentary Dining: 2 Credits Available Shore Excursions*: $200.00 Available *Shore excursions credit will automatically be applied in the cart to the highest valued shore excursions. Edited March 22, 2023 by oakridger 3 Link to comment Share on other sites More sharing options...
FOPMan Posted March 22, 2023 #4 Share Posted March 22, 2023 There is no currency value to return since there was no currency transfer in the first place. Kind of like you specifying the bed arrangement’ (together or separated). Link to comment Share on other sites More sharing options...
Rare VMax1700 Posted March 22, 2023 #5 Share Posted March 22, 2023 The credit will be restored shortly after cancellation. Link to comment Share on other sites More sharing options...
CruiserBruce Posted March 22, 2023 #6 Share Posted March 22, 2023 I have been trying to book using the shore excursion credit (there is another thread about it here). I booked and canceled several times. In each case the credit was restored immediately. 1 Link to comment Share on other sites More sharing options...
Rare 3rdGenCunarder Posted March 22, 2023 #7 Share Posted March 22, 2023 And when HAL cancelled a tour, not me, the shorex credit came back to my account right away. Hey, something HAL's system gets right!!!!! Link to comment Share on other sites More sharing options...
Rare zgscl Posted March 23, 2023 #8 Share Posted March 23, 2023 I always have the HIA restored almost immediately after cancelling Link to comment Share on other sites More sharing options...
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