KevintheIrishDJ Posted April 20, 2023 #1 Share Posted April 20, 2023 We cancelled a Dec. 23 cruise in Jan. Still no refund. TA can't get thru to Azamara. After numerous attempts to contact Azamara directly, I finally got a call back. She will have to send it to a supervisor. Can't give me a time frame, can't give me a confirmation # for the call, can't send me an email confirming the conversation. Unfortunately, we have another cruise booked later this year. Link to comment Share on other sites More sharing options...
java spot Posted April 21, 2023 #2 Share Posted April 21, 2023 File a dispute with your credit card company (assuming you used one). That will get their attention very quickly. I had never done so until Crystal went bankrupt. 3 Link to comment Share on other sites More sharing options...
laurieb Posted April 21, 2023 #3 Share Posted April 21, 2023 4 hours ago, KevintheIrishDJ said: We cancelled a Dec. 23 cruise in Jan. Still no refund. TA can't get thru to Azamara. After numerous attempts to contact Azamara directly, I finally got a call back. She will have to send it to a supervisor. Can't give me a time frame, can't give me a confirmation # for the call, can't send me an email confirming the conversation. Unfortunately, we have another cruise booked later this year. Your TA needs to contact their BDM. 1 Link to comment Share on other sites More sharing options...
KevintheIrishDJ Posted April 21, 2023 Author #4 Share Posted April 21, 2023 11 hours ago, laurieb said: Your TA needs to contact their BDM. What is BDM? Link to comment Share on other sites More sharing options...
wjfan417 Posted April 21, 2023 #5 Share Posted April 21, 2023 1 minute ago, KevintheIrishDJ said: What is BDM? Business Development Manager Link to comment Share on other sites More sharing options...
laurieb Posted April 21, 2023 #6 Share Posted April 21, 2023 (edited) 27 minutes ago, KevintheIrishDJ said: What is BDM? Your TA should be aware you say on another thread here you’ve paid 5000.00 towards this cruise; why so much more than the deposit? Edited April 21, 2023 by laurieb Link to comment Share on other sites More sharing options...
KevintheIrishDJ Posted April 21, 2023 Author #7 Share Posted April 21, 2023 1 hour ago, laurieb said: Your TA should be aware you say on another thread here you’ve paid 5000.00 towards this cruise; why so much more than the deposit? It was a from a cruise cancelled during Covid. Link to comment Share on other sites More sharing options...
KevintheIrishDJ Posted April 21, 2023 Author #8 Share Posted April 21, 2023 2 hours ago, wjfan417 said: Business Development Manager From Azamara? Link to comment Share on other sites More sharing options...
wjfan417 Posted April 21, 2023 #9 Share Posted April 21, 2023 Yes Link to comment Share on other sites More sharing options...
laurieb Posted April 22, 2023 #10 Share Posted April 22, 2023 12 hours ago, KevintheIrishDJ said: It was a from a cruise cancelled during Covid. So, did you rebook a cruise that was canceled due to Covid for December 23 but then canceled it in January and you’re trying to get it refunded? Link to comment Share on other sites More sharing options...
excitedofharpenden Posted April 22, 2023 #11 Share Posted April 22, 2023 7 hours ago, laurieb said: So, did you rebook a cruise that was canceled due to Covid for December 23 but then canceled it in January and you’re trying to get it refunded? I'm very confused by the whole thing. 🤷♂️ Phil 2 Link to comment Share on other sites More sharing options...
Riocca Posted April 22, 2023 #12 Share Posted April 22, 2023 I presume this would have been done under “Lift & Shift” which had different t&c’s in different markets and there were cut off dates that changed as the pandemic progressed. So it would be a complicated situation at the best of times but given the current situation regarding the system migration it would take some time to check and resolve. 1 Link to comment Share on other sites More sharing options...
KevintheIrishDJ Posted April 22, 2023 Author #13 Share Posted April 22, 2023 9 hours ago, laurieb said: So, did you rebook a cruise that was canceled due to Covid for December 23 but then canceled it in January and you’re trying to get it refunded? Correct. What is wrong with this? Link to comment Share on other sites More sharing options...
Rare uktog Posted April 22, 2023 #14 Share Posted April 22, 2023 Why cancelled for2023 Link to comment Share on other sites More sharing options...
laurieb Posted April 22, 2023 #15 Share Posted April 22, 2023 1 hour ago, KevintheIrishDJ said: Correct. What is wrong with this? As I recall, if you chose to lift and shift and get the bonus allowance on a new cruise instead of taking a refund at that time, you were pretty much locked in to the cruise you chose to take instead of the refund. I assume that both you and your TA have the paperwork from the lift and shift with all the terms and conditions. 1 Link to comment Share on other sites More sharing options...
KevintheIrishDJ Posted April 22, 2023 Author #16 Share Posted April 22, 2023 1 hour ago, uktog said: Why cancelled for2023 We booked the Nov. 30 cruise also. Link to comment Share on other sites More sharing options...
KevintheIrishDJ Posted April 23, 2023 Author #17 Share Posted April 23, 2023 After waiting for 2 weeks, this isn't something I made up: "Good afternoon, Kevin. Due to the migration into our new systems, we are just now seeing your message; please accept our apologies for any frustration or inconvenience this may have caused. While we hope you were able to reach out to one of our agents via phone to get your initial inquiry resolved, we still wished to verify if all has been taken care of or if there's anything we can still assist with. Kind regards, Azamara Customer Service" Link to comment Share on other sites More sharing options...
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