PhotoDennis Posted May 12, 2023 #1 Share Posted May 12, 2023 I'm trying to complete my final payments for a cruise next month. I'm trying to add an airport transfer and to prepay the crew gratuity. But, whenever I go to check out my cart, I get this... "polarErrorCode: 9000; errorDescription: An unexpected response condition code has been received.; errorAdvisory: 0006-INVALID DATA ENTERED - PR;" Does anyone have any idea? My guess is that it isn't asking for the security code on my card. I called the number but gave up after being on hold for like 30 minutes. Has anyone else seen this? Link to comment Share on other sites More sharing options...
Tigrou Posted May 12, 2023 #2 Share Posted May 12, 2023 15 minutes ago, PhotoDennis said: I'm trying to complete my final payments for a cruise next month. I'm trying to add an airport transfer and to prepay the crew gratuity. But, whenever I go to check out my cart, I get this... "polarErrorCode: 9000; errorDescription: An unexpected response condition code has been received.; errorAdvisory: 0006-INVALID DATA ENTERED - PR;" Does anyone have any idea? My guess is that it isn't asking for the security code on my card. I called the number but gave up after being on hold for like 30 minutes. Has anyone else seen this? I had the same issue about a month ago, also trying to pre-pay gratuities and airport transfers. I would input all my card details but then I'd get the 'circle' going around and around until either it timed out or I got fed up and hit reload. Mostly I didn't get any error message but sometimes it would say my payment hadn't been approved and tell me to check I had enough credit on my account! Although I knew that wasn't the issue, I did try another credit card but with the same result. After a couple of days I phoned (UK) and was told they were aware of a problem "with Seattle" and that they couldn't take payment either. A week later I phoned again and this time one agent was able to take payment for the airport transfers but had to get a different agent to phone me back to take payment for the gratuities. I know HAL's IT is notoriously poor but even for them this is bad if they still haven't fixed the issue over a month later, especially when it's the system whereby we pay them money which I would expect to be their priority. Link to comment Share on other sites More sharing options...
PhotoDennis Posted May 12, 2023 Author #3 Share Posted May 12, 2023 Oh good. So it isn't just me. Link to comment Share on other sites More sharing options...
beenthereonce Posted May 12, 2023 #4 Share Posted May 12, 2023 We had the same issues multiple times, however, we then used Microsoft Edge instead of Google and completed the transaction immediately. Worth a try. Cheers 1 Link to comment Share on other sites More sharing options...
lissie Posted May 12, 2023 #5 Share Posted May 12, 2023 (edited) I just paid for excursions which had had the waitlist open up. I used a New Zealand Visa card and the Edge browser and it worked just fine. Worth a go changing browsers Edited May 12, 2023 by lissie Link to comment Share on other sites More sharing options...
Rare *Miss G* Posted May 13, 2023 #6 Share Posted May 13, 2023 Well, I’ve tried everything I can possibly think of to book a flight: different login access points on the HAL site, an iPad, a desktop, chrome, edge, etc. Sometimes I get close to the final confirmation but always get the spinning circle at various phases, whether that be the start, the middle, or the end. I have wasted so many hours on this that my brain is mush. I guess I can take some “comfort” in the fact that others are having the same problem. I’m going to bed and will try again in the morning. Link to comment Share on other sites More sharing options...
Rare *Miss G* Posted May 13, 2023 #7 Share Posted May 13, 2023 Gave it one last try thinking I might luck out. Gotta love the address line: EZbook 🤭 1 Link to comment Share on other sites More sharing options...
Tigrou Posted May 13, 2023 #8 Share Posted May 13, 2023 When I had the issue I tried Chrome and Edge on a desktop and Safari on an ipad, cleared browsing histories, anything and everything I could think of, all to no avail. Fortunately when I booked the actual cruise, only a day prior, I didn't have any trouble at all, it was quite happy to take that money off me! I haven't needed to book anything since so don't know if I'd still have the same problem. Link to comment Share on other sites More sharing options...
Rare Mary229 Posted May 13, 2023 #9 Share Posted May 13, 2023 First - always try a different browser 2nd - don’t let your computer auto fill. Silly HAL. Link to comment Share on other sites More sharing options...
PhotoDennis Posted May 13, 2023 Author #10 Share Posted May 13, 2023 Have tried a few more things. I was trying to both pre-pay the crew gratuity and book the shuttle from SEA to YVR. I tried doing them one at a time. It let me pre-pay the gratuity but not book the shuttle. I have tried Chrome, Firefox, and Edge at this point. I guess I will have to call or just find my own way from Seattle to Vancouver. Link to comment Share on other sites More sharing options...
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