Rare LHT28 Posted June 21, 2023 #1 Share Posted June 21, 2023 I posted this in another thread but it may need it's own thread Just noticed they have changed some of the cancellation penalties as of April 2023 note the part I highlighted in red for less that 15 day cruises Also the time limit has changed Time to re read the new fine print 😲 https://oceaniacruises.zendesk.com/hc/en-us/articles/360005306234-What-is-your-cancellation-and-refund-policy- The following cancellation charges will be assessed for all written cancellations received up to the scheduled time of departure. Cruises of less than 15 days: DAYS PRIOR TO CRUISE SAIL DATE - CANCELLATION AMOUNT 180-91 Days Prior - 10% of Fare - $250 Admin Fee pp 90-76 Days Prior - 25% of Fare 75-61 Days Prior - 50% of Fare 60-31 Days Prior - 75% of Fare 30-0 Days Prior - 100% of Fare Cruises 15 days or more except 180-Day Voyages: DAYS PRIOR TO CRUISE SAIL DATE - CANCELLATION AMOUNT 151-180 Days Prior - $250 per guest administrative fee+ 121-150 Days Prior - 25% of Fare 91-120 Days Prior - 50% of Fare 61-90 Days Prior - 75% of Fare 0-60 Days Prior - 100% of Fare 3 Link to comment Share on other sites More sharing options...
PirateShark Posted June 21, 2023 #2 Share Posted June 21, 2023 Not surprised by this change. I'm sure they have data showing number of cancellations on the shorter cruises that churns lower occupancy and/or last minute low fares to fill ships. Our favorite campground revised their cancellation and reservation policies to discourage the "unserious" or book multiple campgrounds and cancel just days before leaving no revenue for the owners. Post Covid travel is just a pain right now for a variety of reasons and proprietors are adjusting to new behaviors. 2 Link to comment Share on other sites More sharing options...
cruiserchuck Posted June 21, 2023 #3 Share Posted June 21, 2023 2 hours ago, LHT28 said: 180-91 Days Prior - 10% of Fare - $250 Admin Fee pp What does this actually mean? Is it 10% of the fare, or just $250 pp, or possibly both? It literally seems to say the penalty is 10% of the fare minus $250, which does not make much sense. 3 Link to comment Share on other sites More sharing options...
DrHemlock Posted June 21, 2023 #4 Share Posted June 21, 2023 (edited) Rest assured that whoever typed the line onto the website understands it perfectly. Now, it's up to us to intuit the meaning. 🤔 Edited June 21, 2023 by DrHemlock Link to comment Share on other sites More sharing options...
Rare LHT28 Posted June 21, 2023 Author #5 Share Posted June 21, 2023 8 hours ago, cruiserchuck said: What does this actually mean? Is it 10% of the fare, or just $250 pp, or possibly both? It literally seems to say the penalty is 10% of the fare minus $250, which does not make much sense. I agree Maybe check with your TA or Oceania I am passed that point it will be a bigger chunk of change if we have to cancel Link to comment Share on other sites More sharing options...
cluso Posted June 21, 2023 #6 Share Posted June 21, 2023 11 hours ago, LHT28 said: . Cruises of less than 15 days: DAYS PRIOR TO CRUISE SAIL DATE - CANCELLATION AMOUNT 180-91 Days Prior - 10% of Fare - $250 Admin Fee pp 90-76 Days Prior - 25% of Fare 75-61 Days Prior - 50% of Fare 60-31 Days Prior - 75% of Fare 30-0 Days Prior - 100% of Fare Cruises 15 days or more except 180-Day Voyages: DAYS PRIOR TO CRUISE SAIL DATE - CANCELLATION AMOUNT 151-180 Days Prior - $250 per guest administrative fee+ 121-150 Days Prior - 25% of Fare 91-120 Days Prior - 50% of Fare 61-90 Days Prior - 75% of Fare 0-60 Days Prior - 100% of Fare You would think they would put the two sets of days/fees in the same order/format. i.e. 30-0 Days 0-60 Days Link to comment Share on other sites More sharing options...
Rare gdlamberth Posted June 21, 2023 #7 Share Posted June 21, 2023 What about cancelling MORE than 180 days out??? 1 1 Link to comment Share on other sites More sharing options...
Rare LHT28 Posted June 21, 2023 Author #8 Share Posted June 21, 2023 2 minutes ago, cluso said: You would think they would put the two sets of days/fees in the same order/format. i.e. 30-0 Days 0-60 Days maybe the shorter sailings have more leeway Or maybe who wrote up the rules was not paying attention to details Link to comment Share on other sites More sharing options...
Rare LHT28 Posted June 21, 2023 Author #9 Share Posted June 21, 2023 1 minute ago, gdlamberth said: What about cancelling MORE than 180 days out??? cancel on day 181 from sailing no problem 1 Link to comment Share on other sites More sharing options...
Rare gdlamberth Posted June 21, 2023 #10 Share Posted June 21, 2023 11 minutes ago, LHT28 said: cancel on day 181 from sailing no problem Thanks, that's what I thought I had remembered; but I couldn't find it explicitly stated on O's web page. Link to comment Share on other sites More sharing options...
MarkWiltonM Posted June 21, 2023 #11 Share Posted June 21, 2023 Is this retroactive or only for newly booked cruises? 1 Link to comment Share on other sites More sharing options...
RetiredLifer Posted June 21, 2023 #12 Share Posted June 21, 2023 Just booked a cruise this morning which is more then 15 days. This is what my guest statement, just received, says: Guest Cancellation ScheduleThe following cancellation charges will be assessed for all cancellations received prior to departure up to the scheduled time of departure.181 days or more prior to departure 0% of full fare180 to 151 days prior to departure 12-Jul-24 to 10-Aug-24 $250.00 per person150 to 121 days prior to departure 11-Aug-24 to 09-Sep-24 25% of full fare120 to 91 days prior to departure 10-Sep-24 to 09-Oct-24 50% of full fare90 to 61 days prior to departure 10-Oct-24 to 08-Nov-24 75% of full fare60 days or less prior to departure 100% of full 1 1 Link to comment Share on other sites More sharing options...
See_More Posted June 21, 2023 #13 Share Posted June 21, 2023 13 hours ago, LHT28 said: I posted this in another thread but it may need it's own thread Just noticed they have changed some of the cancellation penalties as of April 2023 note the part I highlighted in red for less that 15 day cruises Also the time limit has changed Time to re read the new fine print 😲 https://oceaniacruises.zendesk.com/hc/en-us/articles/360005306234-What-is-your-cancellation-and-refund-policy- The following cancellation charges will be assessed for all written cancellations received up to the scheduled time of departure. Cruises of less than 15 days: DAYS PRIOR TO CRUISE SAIL DATE - CANCELLATION AMOUNT 180-91 Days Prior - 10% of Fare - $250 Admin Fee pp 90-76 Days Prior - 25% of Fare 75-61 Days Prior - 50% of Fare 60-31 Days Prior - 75% of Fare 30-0 Days Prior - 100% of Fare Cruises 15 days or more except 180-Day Voyages: DAYS PRIOR TO CRUISE SAIL DATE - CANCELLATION AMOUNT 151-180 Days Prior - $250 per guest administrative fee+ 121-150 Days Prior - 25% of Fare 91-120 Days Prior - 50% of Fare 61-90 Days Prior - 75% of Fare 0-60 Days Prior - 100% of Fare And note the admin fee for Canadians : $350 each. 1 Link to comment Share on other sites More sharing options...
Rare LHT28 Posted June 21, 2023 Author #14 Share Posted June 21, 2023 49 minutes ago, See_More said: And note the admin fee for Canadians : $350 each. Unless you pay in USD Link to comment Share on other sites More sharing options...
EJL2023 Posted June 21, 2023 #15 Share Posted June 21, 2023 I just booked a cruise on Monday (6/19) for under 15 days and both the Invoice and the Ticket Contract have the same cancellation policy noted as in the past…nothing regarding the 10%, just the $250 fee. 2 1 Link to comment Share on other sites More sharing options...
Rare Woofa Posted June 23, 2023 #16 Share Posted June 23, 2023 Question. I had thought that payment in full for a under 15 day cruise was at 90 days. That is when we paid for our January Riviera cruise. If so, has anyone actually spoken to Oceania or confirmed in some way? We only have $500 deposit for our next cruise as we booked on board. I find it hard to believe they would be able to send us a bill. Is it possible this marks a split where the penalty is the full $500 deposit if you booked on board but 10% if you gave the full $1500 deposit as we did on our first cruise? 1 Link to comment Share on other sites More sharing options...
EJL2023 Posted June 23, 2023 #17 Share Posted June 23, 2023 2 minutes ago, Woofa said: Question. I had thought that payment in full for a under 15 day cruise was at 90 days. That is when we paid for our January Riviera cruise. If so, has anyone actually spoken to Oceania or confirmed in some way? We only have $500 deposit for our next cruise as we booked on board. I find it hard to believe they would be able to send us a bill. Is it possible this marks a split where the penalty is the full $500 deposit if you booked on board but 10% if you gave the full $1500 deposit as we did on our first cruise? I just booked a cruise on Monday for under 15 days and the Full Payment is due 90 days prior. 1 Link to comment Share on other sites More sharing options...
Rare LHT28 Posted June 23, 2023 Author #18 Share Posted June 23, 2023 10 minutes ago, Woofa said: Question. I had thought that payment in full for a under 15 day cruise was at 90 days. That is when we paid for our January Riviera cruise. If so, has anyone actually spoken to Oceania or confirmed in some way? We only have $500 deposit for our next cruise as we booked on board. I find it hard to believe they would be able to send us a bill. Is it possible this marks a split where the penalty is the full $500 deposit if you booked on board but 10% if you gave the full $1500 deposit as we did on our first cruise? Final payment is different date than when the penalty period kicks in They no longer refund the admin fee if you cancel before final payment & the penalty date I would check with your TA or Oceania I think the 10% is a typo but I could be wrong 1 Link to comment Share on other sites More sharing options...
susiesan Posted June 23, 2023 #19 Share Posted June 23, 2023 O seems to be doing a good job of driving away long time loyal customers. 2 Link to comment Share on other sites More sharing options...
grifdoglover Posted June 23, 2023 #20 Share Posted June 23, 2023 My reservation papers have the cancellation fees. 180 to 91 days prior 10% of fare. 90 to 76 days is 25% etc. Depends on your category of cabin if you also pay the $250. Full payment is still due 90 days prior. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted June 23, 2023 Author #21 Share Posted June 23, 2023 So on the website it say updated April 2023 so maybe new cancellation rules kick in at that point Mine is 15 + days so same info as my invoice Link to comment Share on other sites More sharing options...
Rare LHT28 Posted June 23, 2023 Author #22 Share Posted June 23, 2023 57 minutes ago, grifdoglover said: My reservation papers have the cancellation fees. 180 to 91 days prior 10% of fare. so your invoice has the 10 % listed under the cancellation info ?? Link to comment Share on other sites More sharing options...
grifdoglover Posted June 23, 2023 #23 Share Posted June 23, 2023 @LHT28 If you are in one of the higher level suites you do not have the $250. fee but your 10% penalty starts at the 180 day mark. The fees are also different for amount of cruise days and special cruises like around the world. This info is in the cruise contract as well as on everyone’s reservation documents. Link to comment Share on other sites More sharing options...
grifdoglover Posted June 23, 2023 #24 Share Posted June 23, 2023 Also if you want private travel insurance (not from the cruise line) it gets more expensive and has less benefits the longer you wait. Link to comment Share on other sites More sharing options...
grifdoglover Posted June 23, 2023 #25 Share Posted June 23, 2023 All I know is planning these cruises is stressful! Getting time off, arranging pet sitters, figuring the best cabin, air! Insurance plans alone are work, penalty dates, read the contracts, but then my husband and I hug in our balcony and it all goes away…but wait how are the cookies?! 2 Link to comment Share on other sites More sharing options...
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