Rare SpainAlien Posted July 4, 2023 #1 Share Posted July 4, 2023 I was lucky enough to get a heavily discounted cruise from CAS but I am coming up to final payment now and the website won't accept payment, do I call CAS or just the regular NCL call centre to sort it out? MTIA Link to comment Share on other sites More sharing options...
FlGoodShips Posted July 4, 2023 #2 Share Posted July 4, 2023 Need to call CAS representative. 1 Link to comment Share on other sites More sharing options...
Funky Fusion FoodsJ Posted July 4, 2023 #3 Share Posted July 4, 2023 8 minutes ago, SpainAlien said: I was lucky enough to get a heavily discounted cruise from CAS but I am coming up to final payment now and the website won't accept payment, do I call CAS or just the regular NCL call centre to sort it out? MTIA You may be able to do through regular number, depends on rep you get. Just ensure they know all you want to do is make payment or they’ll ship you off to CAS 1 Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted July 4, 2023 #4 Share Posted July 4, 2023 59 minutes ago, SpainAlien said: I was lucky enough to get a heavily discounted cruise from CAS but I am coming up to final payment now and the website won't accept payment, do I call CAS or just the regular NCL call centre to sort it out? MTIA You should be able to make your payments at NCL.COM. Since you can't, there is likely something wrong with your reservation and you should call CAS back. 1 Link to comment Share on other sites More sharing options...
dbrown84 Posted July 4, 2023 #5 Share Posted July 4, 2023 have you also tried paying on the phone app? Link to comment Share on other sites More sharing options...
McFins Posted July 4, 2023 #6 Share Posted July 4, 2023 (edited) Edited July 4, 2023 by McFins Duplicate Link to comment Share on other sites More sharing options...
McFins Posted July 4, 2023 #7 Share Posted July 4, 2023 2 hours ago, SpainAlien said: I was lucky enough to get a heavily discounted cruise from CAS but I am coming up to final payment now and the website won't accept payment, do I call CAS or just the regular NCL call centre to sort it out? MTIA After you call and make payment, if you find that you also have trouble making dinner reservations or excursions online or in the app (for instance telling you to try again later) you can call CAS to book dinner reservations and the Excursion desk to book excursions. Apparently some with CAS bookings have been experiencing technical issues with such for the past week or so 1 Link to comment Share on other sites More sharing options...
Russiamomm Posted July 5, 2023 #8 Share Posted July 5, 2023 1 hour ago, McFins said: After you call and make payment, if you find that you also have trouble making dinner reservations or excursions online or in the app (for instance telling you to try again later) you can call CAS to book dinner reservations and the Excursion desk to book excursions. Apparently some with CAS bookings have been experiencing technical issues with such for the past week or so Thanks for this. I just booked a trip this morning through CAS. My guy hopped online for a while this morning despite the holiday to finish it up. I had no problem making payment, but I cannot book anything on the app. I thought it was something with the system, but the chat function said they hadn’t heard of any issues. Maybe it is the CAS booking. I’ll call my guy in the morning for dining and spa reservations. 2 Link to comment Share on other sites More sharing options...
dbrown84 Posted July 5, 2023 #9 Share Posted July 5, 2023 25 minutes ago, Russiamomm said: Thanks for this. I just booked a trip this morning through CAS. My guy hopped online for a while this morning despite the holiday to finish it up. I had no problem making payment, but I cannot book anything on the app. I thought it was something with the system, but the chat function said they hadn’t heard of any issues. Maybe it is the CAS booking. I’ll call my guy in the morning for dining and spa reservations. Ahhh. I wanted to call in today, but I assumed they would be closed. No biggie, the cruise I want isn't until January so no rush Link to comment Share on other sites More sharing options...
Russiamomm Posted July 5, 2023 #10 Share Posted July 5, 2023 17 minutes ago, dbrown84 said: Ahhh. I wanted to call in today, but I assumed they would be closed. No biggie, the cruise I want isn't until January so no rush I think they were closed. I’ve been working with my guy for several years and I had talked to him yesterday about this trip. Shot him a note this morning to confirm the booking and he spent a few minutes finalizing it. I didn’t want to bother him again with the IT issue. I’ll call him tomorrow. 1 Link to comment Share on other sites More sharing options...
omahabob Posted July 5, 2023 #11 Share Posted July 5, 2023 I thought CAS was a Royal Caribbean thing??? Link to comment Share on other sites More sharing options...
Rare shof515 Posted July 5, 2023 #12 Share Posted July 5, 2023 14 minutes ago, omahabob said: I thought CAS was a Royal Caribbean thing??? Casinos at Seas (CAS) is only Norwegian. Royal Caribbean thing is called Club Royale Link to comment Share on other sites More sharing options...
omahabob Posted July 5, 2023 #13 Share Posted July 5, 2023 Okay. Royal has Crown and Anchor Society. Too many people using too many abbreviations. 1 Link to comment Share on other sites More sharing options...
Rare SpainAlien Posted July 5, 2023 Author #14 Share Posted July 5, 2023 6 hours ago, McFins said: After you call and make payment, if you find that you also have trouble making dinner reservations or excursions online or in the app (for instance telling you to try again later) you can call CAS to book dinner reservations and the Excursion desk to book excursions. Apparently some with CAS bookings have been experiencing technical issues with such for the past week or so It's funny you would say that, I had noticed that I couldn't book excursions this last week, u assumed it was a glitch and NCL would sort it out or it would clear once I made final payment. Link to comment Share on other sites More sharing options...
Rare SpainAlien Posted July 5, 2023 Author #15 Share Posted July 5, 2023 7 hours ago, dbrown84 said: have you also tried paying on the phone app? What's the phone app? I have seen the call back feature or chat is that what you mean? Link to comment Share on other sites More sharing options...
dbrown84 Posted July 5, 2023 #16 Share Posted July 5, 2023 8 minutes ago, SpainAlien said: What's the phone app? I have seen the call back feature or chat is that what you mean? the NCL app that you can install on your cell phone. You can also make payments thru the app Link to comment Share on other sites More sharing options...
Rare SpainAlien Posted July 5, 2023 Author #17 Share Posted July 5, 2023 Just now, dbrown84 said: the NCL app that you can install on your cell phone. You can also make payments thru the app Ah yes, I get you now. Yes, tried that too, no joy Link to comment Share on other sites More sharing options...
Rare SpainAlien Posted July 6, 2023 Author #18 Share Posted July 6, 2023 Thanks everyone, I called yesterday and sorted it out. 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now