Excursions disappeared and other app issues

[Scubadoc]

We leave tomorrow on the Majestic and we have booked all of our excursions but they are nowhere to be found on the app or the website. We were trying to review with our friends what we are doing and when and we can’t find it anywhere. On the app, if you go to excursions you just get documents. Does anyone know the answer to this?

 

Also, we got an email from Princess saying to get ready for voice of the ocean. We love Voice! However, the timeline shows nothing about voice of the ocean and karaoke only one night the whole cruise! Does anyone know the actual situation here?  Even if they don’t have voice of the ocean, surely they have karaoke more than one night?

[Rick&Jeannie]

Are they listed in your travel docs?  Itinerary?  They're probably still there...Princess "closes" access to excursion listings but you should have *something* showing what you have.  (And NOT via the app!  Don't count on anything that you really need to be shown in the app when it comes to your booking!)

[PacnGoNow]

4 minutes ago, Scubadoc said:

We leave tomorrow on the Majestic and we have booked all of our excursions but they are nowhere to be found on the app or the website. We were trying to review with our friends what we are doing and when and we can’t find it anywhere. On the app, if you go to excursions you just get documents. Does anyone know the answer to this?

 

Also, we got an email from Princess saying to get ready for voice of the ocean. We love Voice! However, the timeline shows nothing about voice of the ocean and karaoke only one night the whole cruise! Does anyone know the actual situation here?  Even if they don’t have voice of the ocean, surely they have karaoke more than one night?

Did you print out or screenshot the excursions you booked?  
Print out your travel summary to show everything you booked.

That is probably just a glitch, which seems common a couple of days before sailing.  It could reappear.

 

The Journey View is not a complete activity guide.  Once you are OB, then it will fill up with the activities for the cruise and of course the patter.  I’ve noticed it populates once we get OB for that sailing.

 

IDK about the karaoke schedule. You’ll need to check OB.
 

 

[jwattle]

For your excursions your tix will be waiting in your state rooms upon arrival. 

 

[SCX22]

Was on the Majestic in June to Alaska.  I can confirm that there was no "The Voice" competition.  I was on for 2 weeks, northbound and southbound, and neither week had it.

 

JourneyView will populate more fully on embarkation day.  I remember there being more than one karaoke night, but very late, in Princess Live.

[Scubadoc]

Thanx everyone. Well we will see what happens when we board tomorrow. Sure it will be a great cruise

[seeyouinthesun]

19 hours ago, Scubadoc said:

We leave tomorrow on the Majestic and we have booked all of our excursions but they are nowhere to be found on the app or the website. We were trying to review with our friends what we are doing and when and we can’t find it anywhere. On the app, if you go to excursions you just get documents. Does anyone know the answer to this?

 

Also, we got an email from Princess saying to get ready for voice of the ocean. We love Voice! However, the timeline shows nothing about voice of the ocean and karaoke only one night the whole cruise! Does anyone know the actual situation here?  Even if they don’t have voice of the ocean, surely they have karaoke more than one night?

I found this out a few cruises ago and remember now to screenshot the descriptions  and booked listing a week before the cruise. The shore excursions are listed in your travel summary but you will not be able to see the descriptions. I guess they have them at the shore excursion desk but I rarely find them to be helpful or knowledgeable. I’ve needed to have the description a few times when the tour operator did not follow through on the stated description of the shore excursion. 

[Rick&Jeannie]

I have become very anal about taking hardcopies of EVERYTHING!  When I book an excursion I copy the description over to a Word doc so I can easily print it, along with the cost information.  Print.  Then, when I get the payment confirmation email (I only do one excursion at a time) I print that out as well and staple both pages together & throw it into a folder that I take with me on the cruise.  I've only needed this type of info a couple of times...but just having it available *once* and being able to easily resolve an issue with someone saying "You have not purchased this" is absolutely worth the time in setting it all up.  Some people are *much* more trusting in "the system"...I *used* to be!

[SargassoPirate]

1 hour ago, Rick&Jeannie said:

I have become very anal about taking hardcopies of EVERYTHING!  When I book an excursion I copy the description over to a Word doc so I can easily print it, along with the cost information.  Print.  Then, when I get the payment confirmation email (I only do one excursion at a time) I print that out as well and staple both pages together & throw it into a folder that I take with me on the cruise.  I've only needed this type of info a couple of times...but just having it available *once* and being able to easily resolve an issue with someone saying "You have not purchased this" is absolutely worth the time in setting it all up.  Some people are *much* more trusting in "the system"...I *used* to be!

There's nothing like a hard copy to prove what you've purchased.  I enjoy the OCD lifestyle and carry a soft three ring binder with a copy of every detailed description of an excursion.  It's come in handy a few times for excursions when I did not receive the excursion promoted and has resulted refunds, when otherwise all you can expect is a blank look.

 

 

[Yowman]

I'm no longer seeing my excursions on the app - an error message shows up.  I still see them on the web site so I suspect this is just an app issue

[suzyed]

4 hours ago, SargassoPirate said:

There's nothing like a hard copy to prove what you've purchased.  I enjoy the OCD lifestyle and carry a soft three ring binder with a copy of every detailed description of an excursion.  It's come in handy a few times for excursions when I did not receive the excursion promoted and has resulted refunds, when otherwise all you can expect is a blank look.

 

 

Ditto.   I also bring along any OBC, all my FCC, casino money, purchased Specialty dinners, and any other "extras".