Whinenowine Posted July 14, 2023 #1 Share Posted July 14, 2023 I've a time sensitive issue that I need to escalate for resolution in the next 2-3 days. Going through several normal channels I've already got friendly 'Sorry, I don't know' answers. Any idea of the new email address now that RCCL has accepted LLP's move up bid? Thanks in advance! Link to comment Share on other sites More sharing options...
davekathy Posted July 14, 2023 #2 Share Posted July 14, 2023 1 minute ago, Whinenowine said: I've a time sensitive issue that I need to escalate for resolution in the next 2-3 days. Going through several normal channels I've already got friendly 'Sorry, I don't know' answers. Any idea of the new email address now that RCCL has accepted LLP's move up bid? Thanks in advance! executiveoffice@celebrity.com and/or lhodges@rccl.com Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted July 14, 2023 #3 Share Posted July 14, 2023 Resolution within 2-3 days is going to be nearly impossible with the backlog of emails they are receiving. Good luck but it’s going to take a near miracle. Link to comment Share on other sites More sharing options...
micruiser2002 Posted July 14, 2023 #4 Share Posted July 14, 2023 45 minutes ago, Whinenowine said: I've a time sensitive issue that I need to escalate for resolution in the next 2-3 days. Going through several normal channels I've already got friendly 'Sorry, I don't know' answers. Any idea of the new email address now that RCCL has accepted LLP's move up bid? Thanks in advance! I would make sure your subject line is very detailed to hopefully help get a response in that time. Link to comment Share on other sites More sharing options...
CHEZMARYLOU Posted July 14, 2023 #5 Share Posted July 14, 2023 49 minutes ago, Whinenowine said: I've a time sensitive issue that I need to escalate for resolution in the next 2-3 days. Going through several normal channels I've already got friendly 'Sorry, I don't know' answers. Any idea of the new email address now that RCCL has accepted LLP's move up bid? Thanks in advance! If you are asking about excursion availability, join the roll call for the sailing you are interested in. That's where you will get the best answers. Link to comment Share on other sites More sharing options...
Whinenowine Posted July 14, 2023 Author #6 Share Posted July 14, 2023 Thanks all! Anchors away! Link to comment Share on other sites More sharing options...
Luvcrusn Posted July 14, 2023 #7 Share Posted July 14, 2023 I've always gotten quick response using this info. The CEO has changed but perhaps the Jennifer Morales contact would be very helpful. https://www.elliott.org/company-contacts/celebrity-cruises/ Link to comment Share on other sites More sharing options...
Whinenowine Posted July 14, 2023 Author #8 Share Posted July 14, 2023 As an fyi, they've already responded to me, switching to phone call to follow up to try to resolve the issue. I have to say...30 second Retreat hotline hold yesterday, super quick Exec Office email response today....color me impressed with the fast turnaround! 2 Link to comment Share on other sites More sharing options...
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